Hi! I'm from Panam* and my cellphone was stolen on Halloween's night. After that, I wan...

GetHuman1472112's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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The issue in GetHuman1472112's own words
Hi! I'm from Panam* and my cellphone was stolen on Halloween's night. After that, I want to change all of my applications passwords in case the thief can access to the iphone and want to enter in my Instagram so easily. So, the next morning after the robbery, I still logged on web instagram and proceed to change my password. I make the change. But when I try to log in as my username account I can't. Apparently the system need a code that they send to an old cellphone number that clearly I don't use anymore. I try to change that too, but the system didn't allow that option. And that's very strange. Then I wanted to report my account as hacked. They send me an email from facebook support and requires a photo of me, with a code they send me. I proceed to do the steps they send me and when I enter to the link they send to recover the account, I need to verified my email but it shows me the email of my mom?? Maybe because I've been trying to log in on my instagram via her cellphone. Well, I wrote my email but i miss "mail", so only put hot.com :(**Otherwise I still cannot log in in my account. I can't enter again to the link for recover my instagram. I've been writting with the supporters via email. They told me the photo is not acceptable. But I send the photo with all the requirements that appear on the emails so I dont understand. I send another photo and still waiting for response. **Im desperate, I don't want to lose my account. :( How can I contact someone of instagram?
GetHuman1472112 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman1472112
Nov 2nd, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
Similar issue to 18918 others
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GetHuman1472112 started working on this issue
Nov 2nd 5:39pm