Hello my name is Christopher Rivers Jr. I have been a user on instagram since ****. Ear...

GetHuman1452532's customer service issue with Instagram from October 2018

11 views | 18628 similar | 0 following
Help with my Instagram issue
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The issue in GetHuman1452532's own words
Please help. ... Hello my name is Christopher Rivers Jr. I have been a user on instagram since ****. Earlier this year my little brother deactivated my account that was signed into his phone at the time. I thought he had deleted my account but then a week later he reactivated it and I was able to get back into my account. My phone had broke with my instagram account signed into it. I got a new phone and I couldn't sign into my account to get into my profile. He went into my profile and changed my password & changed my recovery email when he deactivated it as well. I have all my child hood photos on it, as well as photos of my child and family. I can give you proof that I am Christopher Rivers jr and my insta username 'Chris Rivers jr' that is my account. I can send photos to confirm my account was connected to my facebook so I have many of the same photos. My instagram account is still activated I just have no access to it because of my brother hacking my account then changing email and recovery information & we don't have a relationship anymore and he is currently incarcerated. Please let me know if it's any way possible I can make this process as smooth as possible!!

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Instagram

Customer service issue
Reported by GetHuman1452532
Oct 30th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 18628 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1452532 started working on this issue
Oct 30th, 2018 7:46pm