Bonjour, mon compte Instagram audychoo* (M*****@***.com) * *t* pirat* aujourd...

GetHuman1146067's customer service issue with Instagram from September 2018

2 views | 13638 similar | 0 following
Help with my Instagram issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman1146067's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1146067 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1146067 can let us know if they help or not.
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Before contacting them, items GetHuman1146067 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1146067's own words
Bonjour, mon compte Instagram audychoo* (M*****@***.com) * *t* pirat* aujourd’*** **.**.****.*La semaine derni*re suite * la nouvelle version instagram j’ai demand* * avoir un badge v*rifie et j’ai re*u aujourd’*** une r*ponse positive par “the instagram team” par e-mail me disant que mon compte *tait illigible en me demandant de cliquer sur un lien pour finaliser la v*rification o* j’ai d* entrer mon mot de passe et mon pseudo. Moins d’une heure plus tard mon compte a *t* pirat* d’abord j’ai re*u un mail de connexion de mon adresse mail (j’ai tout de suite chang* le mot de passe) puis un changement de mot de passe de mon compte Instagram mais *tant donn* que le message disait de ne pas changer mes informations pendant **h j’ai pens* que c’etait Normal. Maintenant le pseudo a *t* remplac* par @mafyaxpenguen et l’adresse e-mail du compte aussi a *t* modifi*e. Je souhaite r*cup*rer mon compte s’il vous pla*t cela fait * ans de souvenirs et j’ai plus de ***.*** followers de plus je suis influenceuse et suis sous contrats avec les marques.

GetHuman1146067 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1146067
Sep 15th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 13638 others
0 customers following this

Timeline

GetHuman1146067 started working on this issue
Sep 15th, 2018 3:46am

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