So I have two accounts on Instagram and one of them I haven’t used for about * months o...

GetHuman1033911's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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The issue in GetHuman1033911's own words
So I have two accounts on Instagram and one of them I haven’t used for about * months or so. But today I decided to log into it but I forgot the password sense I haven’t used it in so long so i clicked “forgot password” and I clicked on “email” so a I typed in my email but when I went to my emails it was there but I guess it thought that I was trying to get back into my main account because they have the same email so then I tried clicking “phone number” and I typed in my phone number then a I got the message and it showed me a link to get back into my account so I clicked it and I was back on my main account because they have the same phone number used for both of the accounts! anyone have any suggestions?

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Instagram

Customer service issue
Reported by GetHuman1033911
Aug 25th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 10956 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1033911 started working on this issue
Aug 25th, 2018 1:08am
GetHuman1033911 indicated the issue is not fixed yet.
Aug 25th, 2018 2:42am
GetHuman1033911 indicated the issue is not fixed yet.
Aug 26th, 2018 2:21am
GetHuman1033911 indicated the issue is not fixed yet.
Aug 28th, 2018 3:33am