Instagram Customer Service Issues

My Instagram account was hacked, and the hacker made several changes, including the email address and username. I have been unsuccessful in getting Instagram to assist me in recovering my account despite multiple attempts. The original email was [redacted], and the new email set by the hacker is [redacted] My username used to be ninaw360, but it has been altered to rakomushi. The account holds precious memories of my daughter's first year, making it vital for me to regain access. I have utilized the "get more help" feature on Instagram, submitted the required photo with a handwritten code, but only received unhelpful generic responses via email.

I wanted to share an inspiring story about Robert F. Smith, a blind entrepreneur, to bring awareness to Handicap Awareness Month. Robert is undertaking a [redacted]-mile journey from Long Beach, California to Las Vegas, Nevada, starting on October 19, [redacted]. During this trip, he plans to introduce new products he has co-created while reaching out to Veterans, individuals with disabilities, and children facing life-threatening challenges. His mission is to demonstrate through intentional acts of kindness how a blind person can positively impact the world. He will be documenting his journey on Instagram and videos, starting today. To learn more and potentially join this uplifting initiative, please visit www.TheKindnessWalk.org. Robert is truly a remarkable individual worth recognizing.

My Instagram account with the username sharrington36 linked to my email [redacted] was hacked. The username and password were changed to Manalas Harper. Despite reporting this to Instagram, I received no response. I decided to create a new Instagram with the same username and email, only to find it hacked again with the username Kir Fiona. The hacker accessed both accounts through my compromised email, which I have since recovered. Despite regaining access to my email, I have been unable to reclaim access to either of my Instagram accounts.

Hello, I'm Robin Phillips, a Student Assistant to Mrs. LeeAnna Brown at the University of North Alabama's College of Arts and Sciences Dean's Office. One of my responsibilities is to manage weekly social media posts on various platforms. Recently, I attempted to link the College's Instagram account, @unacoas, to my personal account but encountered issues with the password. After attempting a reset, I selected the text option for the reset code, unaware that the phone number was a landline. Despite notifying the previous account owners and checking spam folders as suggested on the website, we remain locked out of the account. Could you please advise on how we can regain access? It has been locked for a while now. For verification purposes, feel free to contact LeeAnna Brown at the email provided. Thank you, Robin Phillips COAS Student Assistant

Hi there, I have some points to address regarding my Instagram account issue: 1) I last accessed my Instagram account on August 9th, but upon returning from vacation on August 24th and trying to log in, I realized my password was changed on July 31st, email was switched to [redacted] on August 5th, and my phone was removed. Research led me to believe it may be a Russian hacking tactic. I would like to identify the person responsible. 2) My email is [redacted], and my mobile number is [redacted] (iPhone 8). My original username was mattiadavio, but I accidentally created a new account with my Facebook ID. Once I regain access to my old account, I plan to delete the new one. 3) The hacked account is under the username mattiadavio, and I have no other previous accounts. I appreciate any assistance as Instagram hasn't been helpful. Thank you, Mattia

My account seems to have disappeared! Two days ago, I logged into the app on my phone, but it had logged me out. I checked my iPad and realized I was logged out there too. When I try to log back in, I receive an error message saying, 'Sorry, there was a problem with your request.' My friends also can't find my Instagram account using my username, hollymillarr_. I suspect my account might have been disabled, temporarily or permanently, after receiving warnings for unfollowing people too quickly. I was only trying to unfollow users to reduce the number of accounts I was following, which exceeded 2,[redacted]. This is my personal account, and I've had it for four years. Thank you.

This morning, when I tried to access Instagram on my phone, I found myself logged out without doing so myself. I attempted to log back in, only to get a message stating that my username didn't exist. Puzzled, I checked my "finsta" account and searched for my username there with no luck. Remembering that I had commented from my main account on a post from my "finsta," I found my comment, but the username had been changed along with the profile picture. Strangely, my posts were still visible. Furthermore, my private account had been made public. When I tried to recover the account by resetting the password with the changed username, the email and phone number for verification were missing. As a result, I am unable to regain access to my original account.

Hello, I'm seeking assistance with a technical issue regarding my Instagram account that has persisted for about a week since I first contacted support. The "Activity Feed" on my Instagram isn't loading, preventing me from viewing any account activity. Whenever I attempt to access it by tapping on the "heart" icon, a message appears stating "Couldn't load activity" and remains persistent. This problem is present on my iPhone 6+ and other devices logged into my Instagram account. I would greatly appreciate any help in resolving this issue. Thank you.

I am unable to access my Instagram account, Nicoleejo, because I have been locked out and am being prompted to verify my identity by entering a code sent to an unfamiliar email address. I can access my original email, [redacted], but I am perplexed by this situation. When I attempted to reset my password, the reset request was correctly sent to my [redacted] email, but the verification code is being sent to an unknown email. This inconsistency is confusing as there seems to be two different emails associated with my account. To resolve this, I kindly ask that Instagram send the verification code to my [redacted] email instead of the unknown email address they are currently using.

My Instagram account, Nicoleejo, is linked to my original email, [redacted] I can access this email account, but I've been locked out of my Instagram account and asked to verify my identity with a code sent to an unfamiliar email address (screenshot attached). When I attempted to change my password, the reset email was sent to my original email. It seems there are two different emails associated with my account, one for password changes and another for verification. This issue is confusing and needs to be resolved by Instagram.

While I was scrolling through my art Instagram account, liking other people's posts, I suddenly got logged out. Initially, I didn't think much of it and tried to log back in, but to no avail. When I searched for my art account with the username @marx.zanzi666 on my main account, it didn't show up. I also attempted to recover it using my email and phone number, but that too was unsuccessful. I really want to retrieve this account since I've dedicated a lot of time and effort to making it a welcoming space for art enthusiasts. I'm unsure if the hacker deleted my account or made significant changes to it.

I'm reaching out to report that my Instagram account, @darkhorserisingart, has been hacked for the second time this year. In both instances, the email associated with my account was changed to a Russian email address without my prior knowledge. Unfortunately, when Instagram restored my account earlier this year, I lost all my posted photos, likes, comments, following, and followers. It's crucial for me to have my username and account history fully recovered without starting from scratch again. If it's necessary to rename my account to my full name, Cynthia Clare Riddle, to align with my Facebook page, please do so, but ensure all my data is restored this time. Additionally, I'd like to update my email to [redacted] for improved security. If these requests cannot be fulfilled, I may have to discontinue using Instagram due to security concerns. Your prompt attention to this matter is greatly appreciated. Thank you. Cynthia Riddle, Harvard, Mass.

I formatted my Samsung Galaxy J7 Pro on August 27th, and received it back from Samsung Care on August 28th. Following that, I reinstalled all my apps, including Instagram. My Instagram is linked to my Facebook account under [redacted] When I tried to log in, a screen message prompted me to enter a security code sent to my mobile number, which I never received. I attempted various methods to regain access, such as unlinking Instagram from Facebook, changing my phone, and trying to reset my password, but I never received a reset link. Now, when I try to log in with my password, I receive an error message saying they couldn't reach me. Contacting support hasn't helped either. I am at a loss on what to do next as I still can't access my account.

I recently made a purchase from an Instagram page that sells a variety of name brand clothing items, such as sneakers, waist bags, jeans, and sweaters. Everything went smoothly until I requested a tracking number from the seller. Initially, they assured me they had one and would send it shortly. However, after waiting a day and following up with multiple messages, I have yet to receive any response. I spent $75 on a Louis Vuitton waist bag from this seller who utilizes Instagram as a selling platform for various products, but now I am concerned that I may have fallen victim to a scam. I'm unsure of how to proceed and would appreciate any advice or assistance on this matter.

I have been using my account for over 4 years now, primarily to promote my content and photography business with images I captured myself. To enhance my online presence, I started seeking digital influencers and accounts with a large following to collaborate with. However, when attempting to link my Instagram to Facebook for advertising, I discovered that my account had been unexpectedly deleted. My content features models of legal age with contracts, and none of it violates any guidelines. I am eager to resolve this issue promptly to resume promoting my Instagram and business through Facebook ads. Thank you for your assistance.

Hello, I need help with obtaining approval for shoppable posts on Instagram. I set up my Facebook shop over two months ago using Business Manager on Facebook. My Instagram business account, Essexeelegs1, is linked to my Facebook account. It was mentioned that I should receive approval within a few days and be notified when shopping tags are available on my Instagram account. However, I have yet to be approved after waiting for over two months. I am concerned as my competitors selling hosiery items have already received approval. I have searched extensively through various sources for assistance but have not found any solutions. Any help or guidance you can provide would be greatly appreciated. Thank you.

I recently received an email regarding my Instagram account, hiocmetrics: Hello hiocmetrics, I noticed that the email associated with your Instagram account was modified from [redacted] on Friday, August 31, [redacted], at 03:35 (PDT). The new email linked is [redacted] Since I am unable to access my account with the original email and password, it seems that my account has been compromised. When I tried to reset the password, my original email, [redacted], was not recognized. I am looking to regain access to my account using my [redacted] address, update the email to one of my alternates, reset the password, and enable two-factor authentication. Thank you, Ken L.

Hi, Our account was compromised. We recently received an email notifying us that the username and email on our Instagram account were changed without our knowledge. The email now associated with our account is [redacted], which has taken control from [redacted] We have been unable to recover access through the password reset process, as it prompts us to enter a security code sent to an unknown email address. We are seeking assistance to regain control of our account, @starsandrabbit, as we believe Instagram has a responsibility to safeguard its users from unauthorized access. Any help in resolving this issue would be greatly appreciated. Thank you, Stars and Rabbit Team

To whom it may concern, I had reported the account "fashioncutekids" on September 1, [redacted], for nudity or pornography. Recently, I received a notification stating that it did not violate community guidelines. I am reaching out to urge Instagram to conduct a thorough review of this account. The main concerns are: firstly, the photos lack tags connecting them to the original posters, potentially using children's images without permission. Secondly, the predominance of shirtless young boys in a page supposedly about fashion seems inappropriate. Lastly, the majority of comments are from men, displaying concerning behavior like commenting on physical appearances and asking personal questions about the children. The account raises alarming issues, and I request Instagram to investigate further. The content on "fashioncutekids" is troubling, and I urge for its immediate removal and reporting to the appropriate authorities.

Subject: Urgent: Instagram Account Hacked Hello Instagram Team, I recently discovered that my Instagram account has been compromised. My username was changed from '_lilythomp_' to 'alsarilliv' without my consent, along with my profile picture being altered to a cartoon man image. Despite my attempts, I cannot log in as the email associated with the account seems to have been changed as well. Given this breach, I urgently request that you take action to close down the account 'alsarilliv' to prevent any misuse under my name. I hardly use this account, and this unauthorized activity has left me concerned. Kindly verify the closure via email once completed. Thank you for your prompt attention to this matter. Sincerely, LT