Instagram Customer Service Issues

My Instagram account was hacked. The hacker changed my email, removed my phone number, altered my password, and unlinked my Facebook account. I was unable to recover my account on my own. After reaching out to Instagram's help center and proving my identity, I received a password reset link within 24 hours. However, upon trying to log back in, a "Suspicious login attempt" message appeared, prompting me to send a security code to the hacker's email to proceed. Despite following the procedure multiple times and providing detailed information, I kept receiving only password reset links. It seems that automated responses were handling my case, as my requests were not being adequately addressed. I find myself stuck in a loop with the "Suspicious login attempt" issue preventing me from accessing my account, despite knowing my password. I need assistance from someone who can address this issue effectively and help me regain access to my account.

Hello. I need help with my hacked Instagram account. This is a big issue for both my personal and business Instagram accounts. The hacker changed my username and password, so now I can't access it at all. It's crucial to resolve this quickly. My account used to be under madelynereece, but now it shows Dusida Morgan. I'm prepared to provide any verification required to confirm my ownership. The account was linked to an old email ([redacted]) that I can still access, but I'd prefer to be contacted through my current email.

Hello Instagram, I am writing to inform you that my account @huntersereday may have been hacked. Upon opening the app on my phone, I received a message stating that my password had been changed and that I was logged out of my account (@huntersereday). Despite my attempts to log in again, I was unsuccessful. I then tried to request a password reset, but was surprised to see that the reset email was sent to an email address @d*******4@m***.ru, which is not associated with me. I did some research and found that the ".ru" domain is from Russia. It is unsettling to think that someone else has access to my account. Please assist me with this issue. I am unsure of what steps to take and would appreciate any guidance you can provide. Thank you, Hunter Sereday

I received a message stating that my Instagram account was disabled for allegedly violating Community Guidelines regarding sexually suggestive content. However, my account did not post any explicit material, only text with a "NSFW" label. I devoted time and effort to grow the account, which was unexpectedly banned, cutting off communication with friends and followers. I noticed disparities with other accounts that have more explicit content without consequences. I believe the arbitration terms state that legal disputes should be handled individually, but I am struggling to contact Instagram efficiently for resolution.

Hello Instagram team, I recently switched my account @Hishikox to a business profile and would like to revert it back to a personal account. Despite multiple attempts, the switch back has not been successful, and my profile remains a business account. In an effort to resolve this, I uninstalled Instagram, restarted my phone, and logged out, but the issue persists. Furthermore, when attempting to log in using Facebook, a new account @hishikotsuyuri was created instead. I need assistance in converting my original account back to personal and deleting the additional account @hishikotsuyuri. After the attempted login with Facebook, I am unable to access the new account and it appears to be causing confusion among followers as it is linked to my Facebook with 30,[redacted] followers. Your help with this matter would be greatly appreciated. Thank you.

I was locked out of my Instagram a while ago and have been trying to regain access. When I originally created the account, I didn't use an email as I was younger then. Unfortunately, I no longer have access to that email or a linked phone number. Despite these obstacles, I can provide proof that the account belongs to me. I have notes on an old iPod that match the post dates on the locked account. Additionally, the account follows most of my other accounts, and I have mentioned my Kik account in posts before, which I still have access to. I have been unable to reach Instagram for help, but this account is really important to me.

My Instagram account was mistakenly disabled. I was logged out on Tuesday, August 14, [redacted], at 1:43 AM, and received a message stating that my account violated the terms of use. I am baffled as I have not engaged in any of the violations mentioned - no harassment, spam, inappropriate content, or trading activities. My posts mainly feature landscapes and scenery, not commercial content. I have never impersonated or shared personal information. Access to my account is crucial as it's my sole means of contacting certain individuals. I seek assistance to rectify this error and regain access. Thank you.

I am currently experiencing difficulty accessing Instagram on my phone. I am unable to log into existing accounts or create a new one. Based on my research, I suspect someone may have reported my account. I have been dealing with issues involving someone who created a fake page, which was later taken down after my report. This individual seems to be retaliating by targeting my account now. I want to clarify that I have not violated any rules or posted anything inappropriate during my five years on the platform. Losing my account would be a significant setback. While I can still access it on other devices, my phone seems to be restricted. I would appreciate assistance in resolving this matter.

Hello, I am Andrii Bondarenko, a performer at Cirque du Soleil. Sadly, my Instagram account was hacked recently. I received a suspicious email from fake IG support asking for verification information, and shortly after, my account was compromised. My original username was @andrii_bondarenko, but it has now been changed to @_____youghh____. I managed to regain control of my username and have created a new page. If you visit the hacked page, you may notice photos and videos with watermarks @andrii_bondarenko and some posts being deleted. Please reach out to me through my email, [redacted], if you require any verification or ID pictures. Kindly assist me in recovering my Instagram account. Thank you for your support. Best regards, Andrii

Hello, my name is Andrii Bondarenko. I am a Cirque du Soleil performer. Yesterday, my account was hacked. I received an email from fake IG support asking for verification information, but it was a scam. My original account was @andrii_bondarenko, but now it has been changed to @_____youghh____. The hackers are slowly deleting my posts, and soon they will remove everything, including my face. I am afraid I won't be able to prove the account is mine. Please reach me by email at [redacted] if you need my ID pictures or any further verification. I am currently in Japan (Osaka). I kindly ask for assistance in recovering my Instagram account. Thank you. Best regards, Andrii

I attempted to use the link provided in the email to log into my account, @chengcheng_yh. However, every time I try to access it, I'm prompted to confirm using a new email address and phone number that I didn't add. No notification was sent regarding this change. It's unsettling. My number has always been a Pakistani one, and I have no ties to Kuwait. Please assist promptly. My account was my solace during my battles with depression. I researched the country code of the number the unauthorized user changed @chengcheng_yh to and discovered it belongs to Kuwait. I am currently in Europe, where I have been residing. The previous logins I had were from Singapore and Malaysia, but the only number I linked was my Pakistani one from this device. I managed to update my password from this email, indicating it's the only one I authorized. However, the issue persists each time I log in. I am unaware of anyone from Kuwait or responsible for this alteration. Kindly help me revert my email. I await your prompt response.

Hello, I have more than one Instagram account. However, after getting a new phone, I noticed that my login information wasn't saved. I've forgotten the password to my main account "lauren_p0ppy." I can still log into my old account "laurenpoppy_x" using this email, but I no longer use it. Also, I've forgotten the password to my spam account "lollipopmorley642." I've tried various emails, my phone number, and my Facebook account, but I've had no luck. I believe I changed all the account emails to this one at some point. If there's a way to check which emails are associated with the accounts or if I could receive a link to reset my password using this email, that would be much appreciated. Thank you.

Hello, I am Vincent, and I need to report that my Instagram account has been hacked. The account was not active when it was compromised. I discovered the hack after being informed by my cousin that my Instagram account was active again without my knowledge. I had been unsuccessful in logging in earlier as it kept rejecting my password. When I tried to reset the password, the link was sent to a different email address, revealing the breach. Upon checking my old Yahoo email, I found that changes were made to my Instagram account on May 25, [redacted]. The email and phone number associated with the account were altered. The new email linked to the account is [redacted], an email that does not belong to me and appears to be Russian. This discovery aligns with the trend of Russian involvement in hacking incidents. I used the email [redacted] for that account. I am seeking assistance in reclaiming access to my account. Please advise me on the steps required to verify my identity as the genuine owner of the compromised account. Thank you for your attention to this matter. Best regards, Vincent

My account handle @madigrace816 was recently hacked, and the hacker changed all my information, making it impossible for me to access. To address this, I had my friends report the account as spam to have it swiftly removed and the hacker ousted. I was worried about how the hacker could misuse my name and photos, and I felt this was my only recourse at the time. However, now I cannot create a new account as my previous one was blocked after being reported and deleted to get rid of the hacker. I didn't realize that by taking that action, I would be unable to set up a new account. I kindly ask for assistance in creating a new account. Thank you, - Madison S.

I need assistance with my compromised account. I initially reported, “My account got hacked. My original username, @sam*cosmero, was associated with either *****@***.com or *****@***.com, potentially linked to Samantha Cosmero's Facebook account and the phone number ***-***-****. I simply want to regain access to my account, currently under the name @nahelmmilena". Instead of restoring my access, the account was deleted. I am requesting assistance to recover access to my account. Thank you.

There have been reports of fraudulent Imperial Swimwear Instagram accounts targeting teenage girls by pretending to offer them opportunities as brand ambassadors to promote their bathing suit line. These accounts keep reappearing with slightly different names after being deleted, such as imperialswimwearinc, imperialswimwear_ambassador, imperialswimwear_opportunity, imperialswimwear_broker, and more. They lure victims with discounts on swimsuits purchased through their website, which never get delivered. To combat this scam, I have reached out to the Canadian Anti-fraud Centre (CAFC) and have also informed Instagram to help shut down these deceitful practices. It's important to protect our children from such exploitative schemes.

I'm currently locked out of my Instagram account. I last accessed it on Saturday, August 11, [redacted]. When I tried to log in again, it said my username/email wasn't associated with Instagram. I've tried the "forgot password" option with no success. A friend discovered my account still exists with all my photos, but under the username "dornnaya" instead of my original "supersupriya." It seems like my account has been hacked, as the email and username were changed. I'm unable to access my account even with my phone number [redacted] (iPhone). I'm hoping this information can assist in recovering my account. Thank you for your help.

My Instagram account, @banks.jewelry, got locked out unexpectedly last Friday night. The password I was using was evynn333. When I tried to access it on Saturday morning, a message appeared stating that the password had been reset for security reasons. I followed the instructions to reset it, but unfortunately, I have not received any response yet. This situation is quite frustrating. Once again, my username is @banks.jewelry. I believe the email associated with my account is [redacted], although I have other accounts linked to that email. My phone number is [redacted]8. I would appreciate any assistance.

My name is Cynthia Davis. I own a Brick & Mortar business, The Loneliest Thrift Store in America, linked to my Facebook. My Instagram account, Theloneliestthriftstore, was hacked by Genoveva Pollich, who created fake accounts using my business information. One account is named THELONELIESTTHRIFTSTORE and the other is THELONELIESTTHRIFTSTORE_LADY. Recently, someone contacted me accusing me of messaging her husband, and she, Sunny Skye, posted about it on Instagram with my business details. I urgently need these accounts deleted due to fraud, impersonation, abuse, and bullying. My livelihood and reputation are at stake. Help me remove THELONELIESTTHRIFTSTOE_GIRL and Sunny Skye (@snap_this_chatty_girl). Thank you for any assistance you can provide. My contact details are: Cynthia Davis, [redacted], [redacted], [redacted]

Hello, my name is Bella Newman. I currently have two separate accounts on your platform. One account, bella_newman, is for my personal and fun pictures, while the other account, lafillebella, was originally started during high school for my artistic pictures before I began professional photography. My agent and I are interested in transferring my bella_newman account to my professional lafillebella account to make it easier for clients to find me, ideally with a verification badge. Over the past two years, I have worked with notable clients such as Adidas with Hailey Baldwin, Awkwafina for Vogue, LA City Municipal Dance company for Time magazine, Jaime King for Russh magazine, and Gucci for C magazine, and these can all be found on my lafillebella account. I also noticed the account bellanewman has been inactive for 6 years. Could you please clarify if there is a timeframe for closing inactive accounts so that I can potentially use that name? I appreciate any assistance you can provide. Thank you for your help. Bella