Instagram Customer Service Issues

Hello, I'm Monica. I urgently need assistance as my account appears to have been hacked. The last login I recall was on July 31st. On August 1st, I decided to take a break from Instagram and uninstalled the app. However, on August 3rd, my sister alerted me that my account was compromised – the username, bio, and profile picture were all changed. I accidentally tried to log in using Facebook, thinking it was my old account, but then deleted it once I realized the mistake. Despite numerous attempts, I am unable to regain access to my original account. When attempting to reset my password, I received an email notification to an unfamiliar address "s*******d@l***.ru," which is not my own. The correct email associated with my account is "[redacted]" with the username "Agypsygirl123." Kindly assist in restoring my original account as I wish to avoid creating a new profile and having to rebuild my network of friends and memories on Instagram.

Today, I encountered an issue while trying to access Instagram. Instead of my usual login process, it requested my phone number for a 6-digit code. Despite entering my number, I did not receive the code after requesting it multiple times. The error message "challenge_required" appeared, and now when I try to reset my password through email, it states my account is not found. My girlfriend even checked and found my account had been deleted. Any assistance is appreciated. Thank you. Username: Clayhodges1 Email: [redacted]

I am dealing with a concerning privacy issue involving a stalker who seems to track my new Instagram accounts created with specific email addresses. Despite taking precautions like setting profiles to private, using unique names, and having no followers or following, the stalker is still able to find and monitor these accounts. I am puzzled as to how this is happening. Additionally, on my previous account, the stalker could see my followers and who I followed, even with privacy settings in place. I am seeking advice on how these breaches in privacy could be occurring despite efforts to maintain anonymity on the platform.

On Saturday morning, while using Instagram, I encountered an unexpected situation. Around 2 pm, upon trying to log in again, I received a message indicating that my username or email was not linked to a profile. I attempted to locate my account from another account I set up, only to discover it was missing. Initially, I presumed my account had been deleted, but later realized the profile picture and username were altered. It appears that my email and phone number were changed as well. Despite reporting the issue to Instagram, they claim there is no problem or impersonation occurring. This is frustrating as someone has clearly taken control of my Instagram without authorization. As a result, I am concerned that this individual now has access to my photos spanning 7 years. Any advice or assistance would be greatly appreciated.

I am extremely disappointed and distressed about the recent loss of access to my Instagram account. I created the account to connect with like-minded individuals and to showcase our family farm activities, including pictures of my children and our vegetable harvests. I have always ensured that my posts are appropriate and do not violate any guidelines or spam other users. The only photo that might have been remotely questionable was a tasteful breastfeeding picture shared on my Story during World Breastfeeding week, which should not have led to the deactivation of my account according to your own help resources. I am seeking clarification on why my account was disabled and would appreciate details on the timeline for the review of my appeal and the reinstatement of my account. I have followed the necessary steps and submitted the required photo with the code for verification. The current process appears to be inefficient and ineffective for users like me. Best regards, A.B. the_unexpected_farmers_wife

Hello, I'm Isabella and I recently experienced a hack on my Instagram account, which was originally under the username "bella_mcmanus." I tried to log in one morning but received a notification stating that my username didn't exist. Confused, I had a friend check and they informed me that the hacker had changed my username and profile photo. Additionally, the hacker accepted pending follow requests. When attempting to reset the password using the new username "Shalinnannalee," the reset link was sent to a different email address. The hacker also changed the associated email and phone number. Fortunately, no content has been deleted or new posts made. I've had this account for four years and regularly updated my password. Any help in recovering it would be greatly appreciated. Thank you. Best, Isabella

Hello, I am encountering an issue with setting up my business Instagram account under spiethcanada_gymnastics. I am facing complications due to a prior account named spiethcanada blocking the process. Unfortunately, I forgot the password for the initial spiethcanada account and have been unsuccessful in resetting it despite requesting multiple times. Although my new Instagram account is linked to my business Facebook page, I am unable to convert it into a business account. I am seeking assistance in resolving this matter as quickly as possible, as I have been attempting to resolve this password recovery issue for about a week now. Any help you can provide would be greatly appreciated. Sincerely, Michelle R. Sales and Event Support Coordinator Cell: [redacted] Tel: [redacted] Fax: [redacted] Email: [redacted] Website: www.spiethamerica.com

Hello. I used to have the username chris_cuatroxxxx and my email was [redacted] until yesterday when my email was changed without my knowledge to [redacted], and my user name was also changed to bowieldalexa. I received an email informing me about the email change and tried to revert it by following the link provided, but unfortunately, they had already changed the password. My account was compromised, and now I cannot regain access. I can provide you with my previous username, password, and email for verification. To clarify, when I mention "hacked," I mean my account was accessed via the network, not by someone physically using my phone. I have not shared my login details with anyone, and the new email linked to my account is unfamiliar to me. I seek your assistance in recovering my account.

My Instagram account was hacked several weeks ago, and despite reaching out to Instagram multiple times, the issue persists. I received an email tonight meant for effie_grissom30, mentioning a login attempt and prompting for a numerical code for identity verification. Since I am not effie_grissom30, I suspect this could be the hacker. The email advised changing the password if it wasn't me. However, I'm unable to log in and change it as my username tina.armer is not recognized, even though I received the email for password reset. Any assistance in recovering my account would be greatly appreciated. Initially, my profile had a hot air balloon picture, but it was changed to a picture of a boy without my consent. My friends have confirmed that it now appears as a private account. Thank you for any help you can provide.

I am still facing this problem. I am uncertain why it's marked as resolved. My Instagram account has remained hacked for three days, despite my varied attempts to reach out to Instagram for assistance. The issue has not been rectified yet, leaving me concerned about how the hacker is using my account. Although my posts are still visible, the individual has altered the username, email, and phone number associated with the account. I have created a new account in the meantime, followed all my previous contacts, and informed them about the situation.

For the last three days, my Instagram account has been hacked. Despite my numerous attempts to contact Instagram, the issue remains unresolved. The hacker altered my username, email, and phone number, leaving me concerned about how they are using my account. I created a new account with my original username and informed my followers about the situation. Dealing with Instagram's support team is frustrating as they seem slow to address these security breaches, relying heavily on automated messages. I hope to either regain access to my old account, which contains years of content, or have it deactivated if retrieval is not possible. My original username was @kaylaritch, now changed to @malolanimruth. The hacker seems to be located in Russia, while I reside in the U.S. My email for the account is *****@***.com. Despite my efforts through the help center, Instagram's email, and phone support (mostly automated), the situation remains unresolved.

Dear Instagram, I am a user of Instagram with an old account that holds many private pictures that I would like to delete. I've been unable to log in as I've forgotten both the email and password associated with the account, using my cousin's email to set it up when I was around 12 years old. I kindly request assistance from Instagram's support center to help me delete the account to prevent any potential privacy violations. I am willing to provide any necessary personal information for verification purposes. The account username is annalove_sweet520. Thank you for your anticipated help. Sincerely, Soh Chin Ying A user from Malaysia

My initial Instagram handle was Roshi_Rabbit linked to the email [redacted] and the phone number [redacted]. Unfortunately, my account got hacked, and the hacker altered the email and phone number associated with it, locking me out. Searching for my original username now shows the hacker's name, Anayazel Alexa. The hacker controls my profile with all my content and photos. I created a new profile since no one has helped me. Instagram keeps sending password reset emails for my new profile, Master_Roshi_Yoshi. I simply want Instagram to shut down the hacked original profile to stop the person from using my content.

Instagram verlangt von mir einen 6-stelligen Bestätigungscode, der nur an meine E-Mail-Adresse [redacted] gesendet werden kann. Leider habe ich keinen Zugriff auf diese E-Mail und kann daher nicht auf mein Instagram-Konto zugreifen. Trotz vieler Versuche, mich anzumelden, scheint die E-Mail nicht mehr vorhanden zu sein. Es sieht so aus, als ob meine E-Mail gehackt wurde, da ich keine Kontrolle mehr über meine Konten habe. Die E-Mail-Adresse existiert zwar noch, aber ich kann mich nicht einloggen. Gibt es eine Möglichkeit, den Bestätigungscode für mein Instagram-Konto an eine andere E-Mail-Adresse zu erhalten? Mit freundlichen Grüßen, Fetije Aziri

Dear Instagram Support, I am reaching out regarding my account issue. The last time I accessed my account was on August 10th, and I have been using it for important personal reasons. The platform is essential to me as I have valuable contacts that are significant in my life. Lately, I have attracted a substantial number of followers due to the support and tagging from VIPs and artists on my posts. I have also been receiving numerous messages in Direct that my account was not used to receive. The email address linked to my account is [redacted], my phone number is +39 [redacted], and I use an iPhone to access the platform. My previous username was francescoriviera_. I am also prepared to send over my personal documents to assist with regaining access. Thank you for your help. Best, F.

Hello, I'm @esotericplaneshifter on Instagram, with over 80k+ followers. Lately, I've noticed my brand is under attack with posts being spam reported and removed, affecting my business and my ability to support my family. It seems there is a block or restriction on my account due to the spam reports. Followers have trouble seeing my posts without searching for them. My business is legally registered in Colorado, and I comply with state laws regarding cannabis. My goal is to educate the community in a safe manner. I kindly request the restrictions on my account to be lifted so I can continue sharing valuable content. Thank you, Cody R.

My account has been compromised four times in the past month. Each time, I have changed my password upon discovering that my username was altered by a user with a Russian email address. Unfortunately, I am currently unable to utilize the SMS password reset function due to encountering error messages stating "unknown network error has occurred" or "unable to process your request at this time." Despite troubleshooting steps like restarting my phone and reinstalling the app, the issue persists. I have attempted to reset my password from both my phone and PC, as well as through my other (unaffected) Instagram account. Since the email and username on my account have been modified (original name MS.INTUERI), my phone number is the only remaining contact point. Both of my Instagram accounts are business-related and are linked to various websites.

Hello, My name is Dana Smith, and I'm reaching out because my daughter Zane Smith's Instagram account has been hacked. I've tried to reset the login information, but the reset link is not being sent to my phone or email. When searching for her username, thezanesmith, it shows as "not found." I had her account linked to my personal account danassmith, but I can't retrieve any information from there either. This situation is very frustrating as the account is vital for her followers since she's an actress, model, and dancer. It's also linked to her Facebook page. Please provide guidance on how to resolve this issue and restore access to the account. I am willing to answer any security questions you may have to assist in the process. I prefer not to create a new account as she already had 31k followers. Thank you.

I recently received an email on 8/13/18 from Instagram alerting me to suspicious activity on my account. The email requests that I reset my password using a provided link. However, when attempting to reset my password, the system cannot find my username, email, or phone number associated with the account. This is concerning as I would like to recover the account, especially for the photos I have from before my mom passed away. I appreciate any assistance in resolving this issue. Thank you.

My Instagram account was hacked. The hacker changed my email, removed my phone number, changed my password, and unlinked my Facebook account. I couldn't recover my account on my own. I contacted Instagram's help center, filled out the hacked account request, and received an email asking me to prove my identity. After doing so, I received a password reset link within 24 hours. However, when I tried to log in, a "Suspicious login attempt" screen appeared, prompting me to send a security code to the hacker's email. I believe this happened because the hacker removed all the familiar devices associated with my account. I've tried contacting Instagram's help center multiple times, but the responses only provide another password reset link. Despite explaining my issue clearly each time, it seems like I'm getting automated responses and not human assistance. I've shared screenshots and all relevant details but to no avail. I am stuck in a loop of receiving password reset links without being able to bypass the "Suspicious login attempt" screen. It seems I can't access my account due to this issue. I'm reaching out to see if there's any way someone can assist me in regaining access to my account.