Instagram Customer Service Issues

I've been unable to access my old account for years, and now I'm keen on retrieving it. Despite trying numerous passwords, I can't recall what my 12-year-old self might have set. I have the original [redacted] email confirming the account and changing the password multiple times. However, when I try to reset the password, it directs me to a different account linked to my Facebook that I've never used. This leads me to think my account isn't linked to any email. The old account is "erika_is_the_bomb.com_," and my current one is "mattlangloiss." By comparing photos, you can see they're both me, and I have another account, "matts.hot," with older pictures that can verify this.

I have temporarily disabled my Instagram account due to exams and my addiction to social media. Unfortunately, I forgot my password and cannot access my account even when using the "Forgot password" option. I have had this account for nearly 5 years and creating a new one is not an option for me. Can you assist me in recovering my account using my email ([redacted]) or phone number linked to it? The same issue applies to my other account, @aaryahiitotherescue. I understand that this inconvenience is my responsibility, but I would sincerely appreciate any help you can provide. Please address this problem and respond promptly. Thank you.

I've been experiencing an issue with my Instagram for the past week. Despite trying various solutions and reporting the problem, I have not seen any improvements. The problem is that on my feed, I only see posts from people who do not follow me back like celebrities and meme accounts. I am unable to view posts from those who follow me, including my friends. This issue is new to me as I have been on Instagram since [redacted]. I have attempted deleting the app, deactivating my account, logging in and out, trying a different device, and unfollowing certain accounts without success. Additionally, I am unable to zoom out on stories or post from my camera roll. It's been causing me stress, and I would appreciate any assistance in resolving these issues.

Good morning, I am experiencing issues with my Instagram account being hacked. The hackers changed the phone number, email, and username, preventing me from regaining access and securing my account. My name is Cailley Browne. I look the same in the pictures on this account as those on my Facebook account if you need to verify. A friend sent me a screenshot of the hacked account showing a profile picture of beauty and the beast candle and clock, with the new username as Cerezius Kali. Unfortunately, similar incidents have occurred with a few of my friends' accounts. I am frustrated because I have been trying to resolve this all day without any assistance. I would greatly appreciate any help in regaining access to my account. Thank you, Cailley

I attempted to post a poll or a fun question on Instagram, but I was disappointed that the feature wasn't working for me. Strangely, I am missing the Instagram polls, emoji slide, and the new question update on my slow Instagram account, despite having all the other updates. I've tried everything from updating the app, restarting my phone, to uninstalling and reinstalling the app, but nothing has fixed the issue. It's frustrating to see new users enjoying these features while I'm left out. I hope Instagram can quickly resolve this issue for me or provide clear step-by-step instructions that will solve the problem. As a loyal customer for over a year and a half, I believe I deserve the same treatment as any other customer.

I am part of a fan club for the artist Ozuna from Puerto Rico with 130k followers on Instagram. Initially, my username was @ozunaprfrases, but as I wanted to change it to @ozunafrases without the "PR," I found it was already in use. The current user's account seemed inactive, so I reached out asking for the username. They agreed to give it to me but required me to change my username first. Once I did, they claimed both usernames and blocked me. The Instagram accounts in question are @ozunaprfrases and @ozunafrases, with the person's personal account being @neipytheboss. I kindly request assistance in reporting and closing these accounts to reclaim my desired username. Thank you for your help.

My account, Ashmendola, was hacked. The last time I recall using my account was on July 12, [redacted]. When I tried to log in through Facebook, it created a new account, which was odd, so I logged out. When attempting to log in with my username and password, it said my password was incorrect. When I tried to reset my password, it said the link was being sent to someone else's email. My account had the username Ashmendola and was registered under Ashley Mendola. Over the years, it had different usernames like thelittlesundrop and cherryblossomprincess. Someone has deleted all my pictures, and I just want the account taken down or returned to me. I have been trying to contact support with no success. Thank you, Ashley M.

I've been using my iPad for Instagram, and I have issues with notifications. It only shows a limited number, then switches to 'suggestions'. I'd like to see older notifications, especially when I have hundreds to go through. Regarding boosting posts, I've noticed that the likes don't show on my original post but only on the boosted one. It's inconvenient not being able to see the total likes on my profile. The same goes for Facebook; after boosting a post, the timeline shows no likes, while the promotion results indicate received likes and comments that I can't view. Additionally, I'm wondering if there's a way to view stories past the 24-hour mark. If someone mentions me in a story that I see after 24 hours, I can't access it.

Hello, I am reaching out for assistance regarding my two Instagram accounts. On Tuesday, my account @abbside was hacked and changed to @ragefuryleanna. The hacker altered all my account details including my username, password, phone number, email, and Facebook information. I did not receive any emails from Instagram to confirm these changes, leaving me unable to regain access to my account. After creating a new account with the same username @abbside, it was also hacked the following day, repeating the same situation as before. This has been a distressing experience for me, as I understand this is unfortunately common on Instagram. I have been informed that the accounts can be retrieved by providing a picture of my hands, face, and a handwritten note. I urgently need both accounts recovered promptly as this invasion of privacy is unacceptable. I appreciate any help in resolving this matter promptly. Thank you.

Hello Instagram, I recently encountered an issue where my phone stopped working, preventing me from accessing my account. In an attempt to log in via my laptop, I realized I had forgotten my password since I am typically always logged in on my phone. Resetting my password proved challenging as the email did not go through due to an incorrect email listed on the account. I seek assistance in recovering my account as it holds precious memories for me. I am willing to provide any necessary proof to verify my ownership. A simple spelling error should not be the reason for losing access to my memories. I would appreciate a prompt response. Username: fadumo_osman Current email address: [redacted] Thank you, Fadumo Osman

Hi Instagram Support, I've been facing an issue for the past day or so that's been quite frustrating. Accidentally deleting the Instagram app led me to re-enter my details, only to encounter a message saying "there is a problem with your request." Despite verifying my correct details, I attempted to log in on a laptop, which prompted me to verify an incorrect email address. I mistakenly input "[redacted]" instead of my actual email "[redacted]" and couldn't rectify the error later on. I've been troubleshooting this for days with no guidance from the help center. I'd appreciate assistance with this matter to regain access to my account. Thank you. Sincerely, Diya Patel (Account: _diya.29_)

Hello, my Instagram account is @ozunaprfrasess, and I run a fan club for the artist Ozuna from Puerto Rico. We have [redacted],[redacted] followers on Instagram. I wanted to change my username to @ozunafrases, but it was already taken. The account seemed inactive, so I reached out to the user through their personal account, @neipytheboss, asking if I could have the username. They agreed, but after I changed my username, they took both usernames and blocked me. Please help me report the accounts @OzunaprFrases and @OzunaFrases as the user is not actively using them. My current username is @Ozunaprfrasess.

I woke up this morning and opened Instagram to check my feed. Suddenly, a message appeared saying: “You’ve been logged out of the account. The account owner may have changed the password.” I tried to reset my password using both my email and phone number but discovered that my account username, profile picture, and linked email had all been changed to a Russian email ending in @mail.ru. Concerned about my privacy and the hacker's intentions, I have submitted a picture to Instagram with my face and hands holding a piece of paper with a code and my name, along with the name of my account before and after it was changed. I urgently need Instagram's assistance to reset my password, as I have private information, chats with friends and family, archived stories, and am deeply worried about potential misuse of my account by the hacker.

Subject: Appeal for Reinstating @amberhearditalia Account on Instagram I am writing to address the recent closure of the @amberhearditalia Instagram account due to alleged copyright infringement without the opportunity to dispute the claims. According to Instagram's guidelines, we should have received notification and contact information from the complainant, which was not provided in this case. We did not receive any emails regarding the copyright issue, nor were we given a chance to rectify the situation. We suspect that false reports have been made against us as part of targeted harassment. @amberhearditalia serves as a fan account for actress and activist @amberheard, and we have a positive relationship with her, often exchanging Direct Messages. Most of our content is properly credited to the original source or submitted directly for promotional purposes. Our account is associated with www.amberhearditalia.com, which hosts an original image gallery. We kindly request guidance on addressing these misleading claims to recover our account, which represents nearly a decade of dedication by fans. Thank you for your attention to this matter.

Hello, I am writing to report that my Instagram account @abbside was hacked on Tuesday, and the hacker changed it to @ragefuryleanna. The hacker altered all my information, including the username, password, phone number, email, and Facebook linked to the account. Unfortunately, I did not receive any emails from Instagram to verify these changes or attempt to recover the account. I created a new account under the username @abbside, but to my dismay, it was also hacked yesterday, resulting in the same issues. I urgently require the recovery of one or both accounts. I understand that this situation is widespread on Instagram, but I have learned that accounts can be reclaimed by providing a picture of hands, face, and a handwritten note as proof of ownership. Please advise me on the necessary steps to recover these accounts promptly, as this breach is a violation of my privacy. Thank you.

I am a college student and finding the process to formally apply for Instagram verification too difficult. Can you please explain your verification criteria? I am followed by famous individuals and live a certain lifestyle. I believe your company lacks transparency. What standards do you use for verifying accounts? I receive spam messages from supposedly verified accounts, leading to misinformation. I fear others may be misled. Your actions can impact people's beliefs. Please address this promptly. Mark Zuckerberg is not my focus; I seek clarification on your verification process. The current situation is concerning, and I hope for a quick resolution to avoid further confusion and misrepresentation. It may not affect me directly, but I care about others potentially falling for false information. Your swift action is crucial to prevent such misleading practices in the future. Thank you.

Last night, my Instagram account was hacked. I managed to regain access temporarily but today it was disabled for violating the terms of use. I suspect the hacker's actions may have caused the violation or it could be due to reports from friends who I asked to report the issue to Instagram. I've been having a frustrating exchange with customer service via email, receiving unhelpful prewritten responses. I am eager to recover my account, which holds five years of memories and data. The account in question is/was @emiliaolmi. I am seeking a way to have Instagram enable my account again.

Today, I attempted to access my account but couldn't recall my password correctly. After requesting an email to reset my password, I noticed that the email was sent to an unfamiliar address that I have never used before. I have always maintained the same email address for this account and suspect it might have been compromised. I am worried about the security of my personal information and photos on the account. I am seeking assistance to regain access to my account, or if that's not feasible, I would prefer to have it deleted for safety reasons. Thank you for your help.

Today, when I attempted to log into my account, sophie_thefallenangel, I couldn't recall my password correctly. I tried to request an email to assist in recovering my account using my PC, although I typically use my phone for Instagram. A notification on the website indicated that the email had been sent to an unfamiliar address I had never used. Throughout the history of my account, I have always kept the email address as [redacted], without any changes. I am concerned that my account may have been compromised, leading to potential unauthorized access to my information and photos. I urgently require assistance in regaining access to my account, or if that is not feasible, I would appreciate it being deleted. Thank you for your support.

Hello, my name is Andrew D. I recently experienced a hack on my Instagram account. Despite changing the associated emails and passwords, the account was again compromised weeks later. The hacker altered the username and password without my authorization to #grogrelheaven. This account, crucial for my business, is now inaccessible under the title LongIslandOnTheFly. Initially known as FlyLifeMag, the account may have been linked to [redacted], [redacted], or [redacted] Unfortunately, the hacker appears to have deleted all my Instagram emails, impeding any attempts to revert the changes. I seek guidance on how to reclaim access to my account. Thank you for your assistance. -Andrew