Instagram Customer Service Issues

My 12-year-old daughter doesn't have an Instagram account, but her friend posted a picture of her that has now been linked to an account under the username Ava_castle17. Even though the account doesn't display a profile picture, all the pictures of my daughter on Instagram have been tagged with this username. This situation feels like being catfished and is concerning as it could lead to cyberbullying or other dangers. I've tried reporting this to Instagram, but because my daughter is not 13 and I lack proof of her age, I'm getting responses stating they can't take action until her age is proven. This feels incorrect considering she is a child, and as her guardian, I believe Instagram should prioritize protecting children in such scenarios. I've included my phone number ([redacted]) in all my emails and I'm available to talk anytime. It's frustrating how easy it is for someone to misuse my child's picture, yet I have to go through so many hurdles to have it addressed. The focus should be on safeguarding innocent victims, particularly children like mine. -Jenny Castle

I woke up and tried to access my main account, but it kept saying user does not exist. I was very confused and concerned as my account seemed to have disappeared. After talking to friends, I learned that my username and profile picture were changed to @rainsongelaina from my original @emroyle_. I tried contacting Instagram via email and phone, but got no help. It's frustrating as I believe my account has been hacked, with the email changed and no notification received. I am okay with the account being deleted to start fresh, but I don't want a hacker having access to my photos. I urgently need assistance in resolving this issue.

This morning, I was locked out of my Instagram account and could not regain access. After trying my password unsuccessfully, I selected the "forgot my password" option, and the reset email was sent to an unfamiliar email address. My Instagram account, thegurgelrr, has been linked to my Facebook account, ryan gurgel, and my original email [redacted] I recently discovered emails from August 3 stating changes were made to my account, switching the email to [redacted], which is not my email, and removing the phone number associated with the account. Please assist me in recovering my account as I fear someone may misuse it or that I may lose the precious content stored there, as well as the connections with friends and family. This hacking incident is causing me great concern. My account username is thegurgelrr. Your help in restoring my account would be greatly appreciated.

I have been experiencing issues with one of my Instagram accounts lately. Despite reaching out to Instagram support via the app several days ago, I have not received any response or solution. The problem is specific to one account as my other account functions normally. When using this particular account, only posts from around five users are visible on my feed. I have attempted troubleshooting on different devices such as my iPhone eight plus, iPad mini, and another phone, but the issue persists. I have tried various fixes like logging out and back in, reinstalling the app, and restarting my devices to no avail. While I can post content that appears, it is frustrating not being able to view all updates from users I follow. Other followers seeing the posts fine indicates the problem is isolated to my account. I value being able to browse my feed smoothly and would appreciate a prompt resolution as creating a new account is not preferable due to losing my posts and followers. Your assistance in resolving this matter promptly is highly appreciated.

Hello, I had a security issue with my account. I changed my password right before the problem started. When I reopened the app, I couldn’t access my account. The message said my account was temporarily locked due to suspicious activity called phishing. The screen prompted me to verify my identity by sending a security code to my email, but I haven't received it despite trying multiple times. I need help to access my account. Thank you, J.T.

Dear Instagram, Today, I encountered an issue with my Instagram story. It failed to upload and restricted access to my other account. After uninstalling and reinstalling Instagram, I couldn't log in to my private page despite entering the correct username and password. Attempting to reset the password was unsuccessful even after verification. Accidentally removing my email from the account complicates the recovery process further. Moreover, my Instagram contact number is outdated due to being in Dubai, and I am unable to access it. As a fashion designer, my private page is essential. Please assist me in regaining access to my page. Thank you, B.R. Pargol Rahimi Instagram: pargoldominism

Hello, I'm Mallory from Mallory Dawn Photography, known as @mallorydawnphoto. I am a wedding photographer operating nationwide. I have been actively trying to obtain the @mallorydawn username to align with my brand. My customers recognize me by my name, so having this username is crucial for clarity. Despite multiple attempts to contact the current owner who doesn't use the account, I have been unsuccessful. Their friend mentioned that the owner can't access the account to facilitate the username transfer. This situation is significant for my business, and I would greatly appreciate any assistance. Thank you for your help in advance! Have a wonderful day!

My username is jforce63. I have been noticing a recurring issue with foot fetish-related posts in my "For You" section on the search screen, even though I do not follow anyone interested in that topic. Despite selecting "see fewer posts like these," the foot fetish posts persist. Additionally, after linking my Facebook account to Instagram, I started receiving fetish-based friend suggestions. When checking my data, there is no trace of foot fetishism. It seems my Instagram account may have been compromised by some foot fetish-related content, which I find disturbing. I would greatly appreciate it if my account could be reviewed to investigate why these posts keep appearing in my feed when none of the accounts I follow are related to foot fetishism.

Hello, my name is Talia. I initially signed up for my Instagram account @talia.strange under the name Talia B. I am currently unable to change my username from @talia.strange due to being blocked. The email associated with this account is [redacted] I acknowledge that my frequent attempts to change my username may have triggered the spam detection; however, the reason for my numerous changes was due to a persistent display issue on the app. My app is experiencing various bugs, but the inability to change my username is particularly frustrating. I am eager to select a username that better reflects me and would appreciate assistance in resolving this matter promptly for the account linked to the provided details.

Hello, I have previously reached out to Instagram support without receiving a response and hope to hear back this time. I keep receiving emails indicating someone may be trying to access my Instagram account. Although I do not have trouble remembering my password, there have been security issues in the past where individuals attempted to log in. It seems someone is trying to access my secondary account, utilized as a backup, through my primary work email. I am worried about unauthorized access and wonder if there is a way to identify if someone is logging into my secondary account from their mobile device. Due to similar issues on Facebook, I had to close my accounts. I am eager for a response from Instagram's team. Thank you.

Today, my Instagram account, originally under "___dakota_", was hacked by someone named "kewield aviana." Upon attempting to log in, I discovered that my password had been changed. The hacker changed the username to "kewieldaviana" and altered the profile picture, but left everything else the same. I attempted to reset the password using the new username, but the hacker had also changed the associated contacts. Additionally, they linked my old username to a different account I own, causing issues with password recovery for that account. I am eager to regain access to my original account, now named "kewieldaviana."

Hello! Three days ago, I was logged out of my Instagram account. Upon attempting to log back in, I received a message stating that my password was incorrect. Following various failed login attempts, I resorted to initiating a password reset via email. To my surprise, I noticed the end of the email address indicated it was a Russian email account, not mine. Realizing my account was hacked with the password and email changed, I then tried to log in using Facebook, only to have Instagram create a new account with my email address rather than connecting to my original, compromised account. Contacting support through the app led to receiving an email with a link to change the password for the new account, not my hacked one. Despite my efforts to explain the situation, I only received automated responses. It's urgent for me to regain access to my account, especially considering it's being used by someone in Russia. Can you assist me in recovering my account? Looking forward to your prompt response.

I need assistance, my Instagram account @sheeramusic was hacked this morning, and it is now controlled by someone named @Daniel_Rossman. I am unable to sign in because they have changed the associated email address. I believe I was a victim of a phishing scam as I received a message from the Instagram Team asking for verification by clicking a link, resulting in my email being changed to [redacted] or [redacted] Another account @sheeramusic2018 has been created under my name by the hacker. Please help me regain control of my original account @sheeramusic and delete the fraudulent account @sheeramusic2018. Contact me at [redacted] or [redacted]. Thank you, Sheera Eskenazi.

My account was hacked on Instagram. I received a message from Instagram thanking me for verifying my identity and informing me that I am close to recovering my account. They sent me a link to reset my password, which I followed. However, when I tried to log in with the new password, I was asked to verify with a security code that was not being sent to my email. I reached out for help through the app and multiple emails to Instagram, but have not received a response. Despite providing proof of my identity, I am still unable to regain access to my account. It has been over a week since the hack, and I am frustrated with the lack of assistance in resolving this issue.

On Friday, August 3rd, my Instagram account was hacked. The hacker removed my email, phone number, and changed my username and password. Previously, my username was Nancyamigon92, but the hacker changed it to (garamarbarbara). My main concern is that my account contains pictures of my children, and I fear the hacker might use them for illegal purposes like child pornography. Despite reaching out to Instagram multiple times since the incident, I have not received any response as of August 8. It has been five days, giving the hacker more time to misuse my account. This situation is alarming, especially when children are involved. Instagram needs to address these security issues promptly. If I do not hear back by the end of this week, I may have to involve the media to raise awareness about how easily hackers can compromise accounts, particularly single mothers like me who use social media to share moments with loved ones.

Megabnha is an Instagram fan art page with a supportive LGTB community. The team of 4 behind the page has faced reports of homophobia for featuring a drawing of two men kissing. They question why heterosexual content is accepted when theirs is not. The community is upset and requests the account be reinstated to prevent further issues. They are willing to remove any inappropriate content but seek fairness and support for their community.

Last night, when I tried to open my Instagram app, there was a flash of my newsfeed, and then I got logged out. I tried to log back in, but it said my username was invalid and prompted me to reset my password. Upon logging back in as stephkelsall, my whole account was empty - no posts or followers. I left it overnight, hoping it would go back to normal, but it was still blank today. I checked my sister's account and saw the photos I'd tagged her in were now under the username vudocagedavina, which is actually my account now. Please assist me in regaining control of my account without losing its content. This situation has been causing me stress for nearly a whole day, and it feels like an invasion of privacy. Thank you for your support. - Steph K.

I believe my Instagram account has been compromised. The person who accessed it changed my information and username. I have tried the "forgot password" option, but none of my emails or the old username are recognized, making it impossible to recover my account. Despite reporting the page and getting my friends to do the same, the hacker maintains my photos and friends' tags, fostering a false impression among followers. The situation is unsettling, and I seek guidance on reclaiming my account with my username and pictures intact.

Hello, recently, I encountered issues with hackers compromising my accounts, causing disruptions by deleting messages and accessing my husband’s account. Unfortunately, this has happened again. I appreciate the security measures implemented to assist me previously. I kindly request your help to regain access and ensure the safety of my account. The content, especially photos and messages connecting me with family in Australia, holds immense sentimental value. I urge you to enhance security to prevent future breaches as I suspect my husband's ex-partner's involvement despite being blocked. Please aid me once more so I may retrieve and safeguard the remaining account data. Thank you, Krystle H. Username: Krystle_hadley

After updating my phone, I encountered issues logging back into my account on the app. The system indicated that my password was incorrect. Following the prompt to reset my password, I attempted to provide my username, but the reset link was supposedly sent to my phone number without success. Since my account isn’t associated with an email, I also tried entering my phone number, only to receive the same outcome. Despite checking Instagram's website and Help Center, I couldn't find a solution to my problem as it wasn't addressed in the listed scenarios.