Two separate orders that did not contain all parts! Want parts sent to me ASAP!!! Bot...

GetHuman1369365's customer service issue with Ikea from October 2018

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The issue in GetHuman1369365's own words
Two separate orders that did not contain all parts! Want parts sent to me ASAP!!! Both orders were this SUMMER and I have not bee able to get in touch with you in almost * months! Your service is TERRIBLE! **I had to go thru an app to called GETAHUMAN to contact you because your customer service line keeps saying you CANNOT TAKE MY CALL! it does not even let me leave a message?! Every single time I call I am told you are too busy for me? I won't ever order here again and I am going to give you the worst review ever unless I get these parts ASAP!***. Bed order BRIMNES bed . Bought in Charlotte NC in store. Ordered by phone and drove * hours to pick up an INCOMPLETE ORDER?!! Missing all screws and assembly pieces that allow you to ***** in drawers of bed! *Parts missing are screws in part * of instructions, Part * ******. * screws missing. ***. One order for Svalnas desk * Ordered online and shipped August ** from Sweetwater, FL. Missing the wooden upright pieces to which you anchor your desk and brackets to, and all screws and assembly parts that are required for use with the wooden upright pieces.** Your customer service STINKS. Have been calling you since the bed order was placed over the SUMMER! What kind of shoddy operation tells customers on the customer service line they cannot take their calls right now? We have called over and over and never been able to even leave a message! This is the worst customer experience I have ever had and you should be ashamed of yourselves sending two incomplete orders and then not having a means for a customer to contact you to get the pieces for their bed or desk.
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Ikea

Customer service issue
Reported by GetHuman1369365
Oct 18th, 2018 - a mon ago
I have an issue with Ikea too
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Seen by 6 customers so far
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Timeline
GetHuman1369365 started working on this issue
Oct 18th 3:10pm