Ikea Customer Service Issues

Hello, Today, my family and I visited IKEA Ashton Manchester to purchase Advent Calendars for me, my wife, and our two sons and daughter. The kids were thrilled as they planned to use the voucher for Christmas decorations. We bought five Advent calendars, but when we got home and opened them, we were disappointed to find that there were no vouchers inside, not even a £1 one. IKEA advertised a £5 voucher for each calendar, but ours were empty. I returned to IKEA and explained the situation at the customer service desk. However, they mentioned they couldn't help since we had already opened the boxes. Upon finding a note stating to collect the missing vouchers from the kiosk due to a technical error, I revisited customer service, but they informed me that IKEA Ashton Manchester does not provide vouchers. I am truly disappointed by this experience, especially for the kids. I have attached a photo of the receipt and the note regarding the missing vouchers.

I am inquiring about purchasing multiple BILLY/OXBERG bookshelves but require clarification before placing an order. I am interested in (5) BILLY Bookcases and (2) sets of OXBERG Panel/Glass doors for two of the bookshelves. Additionally, I would like a corner shelf unit if it is compatible with my setup. Queries: 1) Do these units come in BEIGE? If not, what color options are available? 2) BILLY offers a Corner Bookshelf combination with a corner shelf unit. - Without the extender, is the height 79.5"? - Can an OXBERG door be added to one of the bookshelves in this setup? - If not, can the number of shelves on each side be adjusted (e.g. 2 on the left, 1 on the right)? - Is it possible to get it in beige? Thank you. --ray

I am frustrated with the website's search feature, especially when looking for specific items like the METOD wall unit. The search results are not accurate, and even typing in the product number yields no relevant matches. It's disappointing to have to resort to using Google and external links to find what I need on the site. This experience is making shopping at IKEA a hassle compared to other online platforms. I hope they invest in improving their search functionality to enhance the user experience.

Hello, my recent order #[redacted]98 was not delivered as expected this week. Various attempts to reach the delivery service were unsuccessful due to complications. A driver communicated that there was a delay with the delivery, promising it would arrive later in the week. However, the contact number provided was for coordinating deliveries, not for customers to communicate with them. Upon contacting Ikea customer service, I was informed of a potential charge for missing the delivery, which leaves me puzzled. Unfortunately, my call was disconnected after being transferred to another representative due to high call volumes. Could you please arrange for the delivery to be made at the back door as soon as possible? Thank you, Andrew

In August, my daughter, a student in Guildford, and I spent approximately £[redacted] on furnishing her bedroom. I traveled from Birmingham to help her assemble the furniture. The delivery was scheduled between 1:00 and 3:00, but it was significantly delayed. Despite multiple calls to Ikea, we were only informed of the delay, with the delivery finally arriving after 5:00 pm. Due to this delay, we were unable to assemble the items that day. The driver mentioned that the order was left at the warehouse in error, causing further inconvenience. Our daughter, E. Hallett, placed the order, and we believe the hefty delivery charge should be refunded. I request a refund for the delivery charge and compensation for the wasted time and travel. - David H. from [redacted] Maney Hill Road Sutton Coldfield B72 1 JX

I have encountered a concerning issue with an IKEA dresser delivery. I tried in vain to reschedule my delivery as I was not available on the scheduled date of 11/11. Despite multiple attempts to contact IKEA via phone, I was met with an unhelpful answering machine due to high call volume. Unfortunately, the delivery was attempted on the initial date, and I was not present to receive it. I received an email with the case reference number [redacted]3 instructing me to reschedule, but my efforts to reach them have been futile. Despite trying via email and phone, my persistence has not yielded any success. A single brief connection with a representative ended with me being redirected to the unresponsive answering machine once more. I am urgently seeking assistance to reschedule the delivery, but I am struggling to reach IKEA for resolution.

Subject: Concern about Recent Experience at Exeter Store Dear Team, I am writing to share a concerning incident that occurred at your Exeter store on Sunday, October 4th at 14:00 while my partner and I were purchasing items for our kitchen. Unfortunately, a member of your Kitchen sales team became ill and accidentally vomited on my partner's feet, who is currently 8 months pregnant. This understandably led to my partner feeling unwell as well. The issue at hand is not the incident itself, as these things can happen, but rather the way it was handled. We were left waiting without any support or assistance, feeling extremely uncomfortable and overlooked. No one checked on us, offered an apology, or provided any help during this distressing time. The manager was not informed, and we were essentially left on our own to deal with the situation. I kindly request a review of your protocols for handling such incidents in the future. The staff appeared unprepared and unsure of whom to contact for assistance. It was disheartening to receive no follow-up or care from the team post-incident. Cleaning up a staff member's illness in a restroom was definitely not the kind of experience we anticipated when visiting Ikea that day. I look forward to hearing from you and hope for a more considerate approach in similar situations moving forward. Sincerely, Jamie B.

We recently purchased a Lidhult corner unit and were informed by Task Rabbit that they could assemble it for us. Unfortunately, they have cancelled three times citing a lack of skilled workers or injuries. This has left us with boxes taking up space in our room, causing difficulty as both my husband, disabled, and I are pensioners. We feel that Task Rabbit may not be able to complete the assembly. Without a solution, we may need to return the furniture to the Bristol store. We prefer not to do this, but without assistance, we have no choice. We are seeking an alternative solution to Task Rabbit for assembly.

I drove three hours to the store to select multiple furniture pieces, including three dressers. However, when I started assembling one of the dressers, I discovered I only had one box out of the three required. This has left me with no storage in my guest room, which will be occupied soon, and I urgently need the missing boxes to complete the dresser before this Friday. I am extremely frustrated by this situation as I already sold my previous dresser and now have no place for items or a TV. Please assist me promptly as this is causing me a lot of stress. My IKEA experience had been my first, and I hope to resolve this issue so I can return for more furniture in the future. Hemmes #[redacted].[redacted].21 has been partially assembled, and I am in need of the remaining 2 boxes as soon as possible. Thank you for your help.

To whom it may concern, I am reaching out to share my positive experience with the IKEA staff at the Memphis store, particularly a restaurant worker named Erin. During my visit on Thursday, I was struggling to find kitchenware and decided to grab a bite to eat at the restaurant. Erin greeted me warmly, asked about my day, and upon learning about my difficulty, offered to assist me after I finished eating. After trying to locate someone in the kitchens department to help me with no success, Erin took it upon herself to personally guide me to the items I needed, even though she wasn't very familiar with that section. She not only found what I was looking for but also recommended other kitchen utensils. Her exceptional service made my day and ensured that I will be a returning customer at the restaurant. Thank you, Zooey T.

I bought Tostero covers for my garden cushions trusting they were waterproof, but to my dismay, my cushions are now damp and covered in mold. The packaging advises storing them in a dry place during the off-season, but I don't consider August and September as off-season months. Unfortunately, my receipt was ruined by a defrosted bag of meatballs. I am unable to clean the cushions as they don't fit in the washing machine, and the Tostero covers are not living up to their waterproof claim. I believe they should be labeled as water-resistant to avoid further dissatisfaction from customers. I estimate a loss of approximately £[redacted] worth of cushion pads, covers, fabric (some of which are handmade), and the Tostero covers. I am requesting a refund for three Tostero covers and a sufficient amount of vouchers to replace my items. Thank you, L. Kennedy

To Ikea Burbank, CA, I would like to report an incident that occurred during my visit on Saturday, November 10th, when I tried to purchase a couch and encountered an issue with the pricing and checkout process. Initially, the sales form with the Ikea Family Discount showed a total of $[redacted]. However, at the register, the total rang up as over $[redacted] more. The checkout salesperson, Jocelyn, was unhelpful and dismissive when we tried to address the discrepancy, insisting that we go back to redo the sales form. When we requested to speak to a supervisor, the supervisor was equally unhelpful and refused to provide any explanation or documentation for voiding the original transaction. I am concerned because both transactions went through on my credit card, but there is no record of the voided transaction. The lack of apology and transparency in the resolution of this issue is unacceptable. I am requesting immediate assistance and clarification on the voided transaction and the discrepancy in billing. Thank you, A. E. Weber

Subject: Quality Issue with Purchased Base Unit To Whom It May Concern, I am reaching out regarding my recent purchase at the Home Stores. On 29/11/14, I bought a base unit to complement a LiL wash basin, possibly the Dannskar [redacted] model, although I am unsure as the item description on the receipt is not detailed. The problem I encountered is that the doors, initially white, have gradually changed color to a deep yellow, almost brown shade. This ongoing transformation is extremely disappointing and unsatisfactory. I am willing to provide the receipt upon request, despite its length, to support my claim. The issue came to my attention on 14/11/[redacted], and I am seeking a resolution, either through replacement doors or restoration to their original state. I eagerly await your swift response in line with Trading Standards recommendations. To facilitate communication, kindly respond to this email address for a documented trail of our correspondence. Sincerely, R. Hann Location of Store: Bristol 31 Church Terrace Exeter Devon EX2 5DU

Our case number is #[redacted]8. We have encountered numerous issues with our order, starting with it arriving damaged back in June. After numerous delivery date changes, we requested a refund due to the extended delays. Despite being informed twice that we would receive the refund in 7-10 business days, we have yet to see that reimbursement. Frustrated, we have filed a dispute but have not had any resolution. A customer service representative provided an email for follow-up, but after reaching out, we have not received a response. We are hoping to receive compensation for this poor customer care experience, possibly in the form of a gift card equivalent to the refund amount. Multiple attempts to contact customer service have been unsuccessful due to high call volumes. We are eager for a prompt resolution, possibly involving a conversation with a higher-level manager.

Hello, I have not received my assembled products even though they were delivered. I paid for both delivery and assembly in-store at IKEA. XPO logistics delivery team stated they did not receive assembly instructions from IKEA. This mistake is causing me great inconvenience. Unfortunately, the logistics team cannot send someone today to assemble. They have promised to send someone tomorrow. Due to this issue, I am currently without a place to sleep. I intend to file a complaint with higher management regarding this matter. I expect appropriate action to be taken against the IKEA representative responsible for failing to accurately document my order, leading to my current distress. I also request compensation from IKEA for their subpar service with my order. Order Number: [redacted]

Order [redacted] was replaced with order [redacted] due to incorrect measurements of item [redacted].[redacted].29 making it impossible to assemble the bed. The end parts and bed slats are too wide by 1.5 cm, resulting in misalignment of screws and dowels. Despite contacting customer service, the representative, Ian, was unhelpful and suggested dismantling the bed for collection, which is not feasible without the original packaging. Assembling the furniture alone is not an option, and assistance is needed. The urgency of the matter is highlighted by the need for the bed last Sunday, leaving someone to sleep on a mattress on the floor. A suitable resolution would be for IKEA to send a technician to dismantle and reassemble the bed correctly. A refund for the delivery charge, compensation, an apology for Ian's attitude, and rectifying the part measurements are requested. Contacting IKEA customer service again has been difficult, with a lengthy wait time on the phone. Tina Fenner

Last week, my wife and I had a delightful experience enjoying Swedish Pancakes at the IKEA Tampa restaurant. We purchased a box of Swedish Pancake & Waffle Mix and a jar of lingonberry jam. Unfortunately, upon opening the pancake mix, I discovered it was filled with live bugs. I attempted to upload images as evidence, but was unsuccessful. The product details are as follows: Kungsornen Swedish Pancake & Waffle Mix Bar Code: 0[redacted]5 I am hoping to receive a replacement box by mail, as I prefer not to make the 30-minute drive back to the store. If possible, kindly provide a prepaid postage envelope for the return of the contaminated mix and bugs. Best regards, James D. [redacted] Windrush Court Spring Hill, FL [redacted] [redacted]

I need assistance with coordinating a pickup for returning a mattress. I bought a mordegal firm mattress two years ago and absolutely adored it! It was so fantastic that I wanted to upgrade to a larger size of the same model. The issue arose when I purchased the new mordegal firm mattress and found it to be noticeably softer compared to my older one. Despite the similar appearance in construction, the new mattress feels too soft, causing me back pain. I am concerned that Ikea's "love it or exchange it" policy may not apply in this case because it seems that the manufacturing materials have changed, and the firmness level I desired no longer exists. My preference is to return the mattress for a refund to my original payment method rather than exchanging it for a different model. I appreciate your assistance in this matter. Thank you.

I made an online purchase on 10/21/[redacted] for 4 bath towels and 2 hand towels. However, upon receiving the order, I discovered that only 2 hand towels and 1 bath towel were included, with 3 bath towels missing. I visited the Brooklyn Ikea store to return the items and request a full refund for the missing items. Unfortunately, they only provided a partial refund for the items received and initiated a reference for the missing items. They mentioned a 2-week timeframe for the refund, but it has been 3 weeks now. I have been attempting to contact them with no luck. The communication is challenging as I have to use a portal where different individuals respond each time, creating confusion. Despite the refund being relatively small at $60, it is important to me. The original order number is [redacted]43, and the reference number provided is [redacted]3.

Subject: IKEA Order Concerns Dear Customer Service, I hope you are doing well. I wanted to bring to your attention some issues I encountered with my recent order. On 26 October, I placed order [redacted]37 for £[redacted].00. Despite arranging delivery for 31 October and installation on 2 November, there were some complications. After booking time off work, I was surprised to receive a call from FlatpackITUK Ltd to schedule the installation as IKEA could only provide a tentative date. The actual installation took place on 6 November, which caused inconvenience due to missing components like soft closing devices and a transformer. Following the installation, I discovered a dented mesh basket and incurred additional expenses for correcting the installation errors. I have attached the receipts for your reference and kindly request reimbursement for the £85 fitting fee, £10 for the incorrect transformer, and £11 for the damaged mesh basket. I would appreciate your prompt attention to this matter and look forward to resolving these issues promptly. Thank you for your understanding. Warm regards, Diane J.