Ikea Customer Service Issues

I am experiencing two problems with a recent order. Firstly, I have not received a refund for an undelivered item, nor has the delivery fee been reimbursed as stated. It has been 2-1/2 weeks since the cancellation, and I am yet to see any refund issued. Despite numerous email exchanges explaining why the order was called off, no resolution was reached. We were assured a prompt refund for both the shipping fee and the purchase cost, but neither has been received. Despite promises made after canceling the order, both the delivery fee and taxes are omitted from the refund. The lack of refunded delivery cost was especially disappointing, given the prior assurance due to delivery issues. Even attempting to seek assistance via phone this morning was unsuccessful, with no available support and advice to refer to online FAQs due to a high volume of contacts. Having been a loyal Ikea customer for nearly twenty years, this first online order experience has left me disillusioned with their services and uncertain about future purchases.

It is disheartening when a store like yours fails to accommodate a disabled veteran. I have been attempting to purchase a bed, desk, and chair for my daughter for months now. However, I was misled, confused, and dismissed, which left me in tears as my child still lacks a bed. The particular bed I need is only available online or not available at all in white. This situation seems like a tactic to confuse and discriminate against people with disabilities, forcing us to pay more and not obtain what our children desire. It is distressing that despite the items being available, the store refuses to ship them, requiring a significant extra fee for delivery. This practice seems unfair and unjust, especially when other family-specific areas have different rules. This discrepancy is disappointing, and it is regrettable that your company did not assist a disabled veteran in need.

I have placed two orders this summer that are incomplete. For the BRIMNES bed bought in Charlotte, NC, the missing parts are 8 screws in part #[redacted]. The order for the Svalnas desk, shipped from Sweetwater, FL on August 18, is missing wooden upright pieces, brackets, and all assembly parts. I have been trying to contact customer service for almost 4 months but have not been able to get through. It is frustrating to be unable to leave a message. I used an app to reach out. The lack of screws and essential pieces for assembly is inconvenient. The service experience has been disappointing and I hope to receive the missing parts as soon as possible.

Assistance needed! Customer support is unreachable. I received my Linnmon/Alex table (article [redacted].[redacted].19) yesterday, but the table top is damaged. My order number is [redacted]68. I require a prompt replacement. Feeling very frustrated. Attempted to email, but faced difficulties due to a DATE STAMP requirement, which I cannot locate. Please arrange for a new table top. I can provide photos if necessary. It's frustrating not being able to contact support directly. Any help is appreciated.

To Whom It May Concern, I wish to bring to your attention an issue regarding the practices at the IKEA store in Belgrade, Serbia. I visited the store on Friday, October 19, with the intention of purchasing furniture. Upon trying to exchange euros to dinars at the on-site exchange office, I discovered that the exchange rate offered was approximately 5% lower than the official rate set by the Central Bank of Serbia. When I raised my concerns with the IKEA staff, I was informed that the exchange office operates independently from IKEA and the company is not liable for this matter. This came as a surprise to me as there were no visible disclaimers indicating IKEA's lack of responsibility for the exchange rates. As a long-time foreign correspondent and journalist, I have furnished my apartments with IKEA furniture in cities like Brussels, Moscow, and Beijing. Unfortunately, this negative experience has left me unable to make my intended purchase at the Belgrade store. I kindly request an explanation as to why IKEA allows customers to be impacted in this manner and permits unfair practices to occur on their premises. I await your response. Best regards, Vladimir J.

I recently shopped at IKEA Hyderabad and bought a few items, including two food containers with barcode number [redacted]8. Unfortunately, I was wrongly charged for four containers on invoice S50118A[redacted]75 dated 22.10.[redacted]. The cashier rushed me due to a credit card issue, not allowing me to check the bill. I later discovered the error at home. I have the invoice and two containers. Can you arrange to deliver the missing containers to my address in Mehdipatnam, Hyderabad, or refund INR [redacted] to my account? I appreciate a swift resolution. Thanks, Harish.

I made a purchase from IKEA over three weeks ago. The delivery was rescheduled multiple times due to stock issues. Despite tracking my order, the courier claimed they couldn't find my address and canceled the delivery. I had to call to reschedule yet again, a month after placing the order. This service is unacceptable. Suggestions for IKEA: 1) Clearly indicate items on backorder and expected restock dates. 2) Provide more advance notice for rescheduled deliveries. 3) Ensure cancel notices are clear and correct. 4) Enable international communication with customers. 5) Attempt delivery before canceling on the scheduled day. Regards, J.

I had to cancel Order No. [redacted]58 with Ikea due to them not providing a delivery date. The reference number for the cancellation is [redacted]9, and I was assured a refund within 15 days. It has been over a month since then, and I have yet to receive the refund. Ikea informed me that I have to wait for the delivery company to return the goods, but the delivery company never received the items in the first place due to Ikea's delay. I believe the refund process should not be delayed any further.

I am disappointed with Ikea UK. I was searching for Pokal Blue glasses at the Wednesbury store, only to find they were out of stock. I was informed that other locations like Manchester, Newcastle, and Belfast had them. However, upon visiting Manchester, I was told they were also out of stock despite the website indicating availability. This inconsistency is frustrating, as I feel I have been misled. I believe Ikea should take responsibility for this inconvenience by locating 10 Pokal Blue glasses for me and arranging delivery to Wednesbury for my collection.

On October 24th, I encountered a frustrating situation at the Portland, Oregon store. After waiting 20 minutes for assistance to load my heavy Kallax unit into my vehicle, I was left disappointed. Despite a cashier's effort to seek help, no one responded until a kind employee, with permission from their supervisor, came to my aid. My attempt to address this issue over the phone by calling customer service only led to a message stating they were too busy to speak with me, leaving me feeling unimportant. These incidents took place after I had visited the store due to marketing efforts and attractive birthday month coupons as a loyal family cardholder. However, the poor post-purchase service I received contradicted the intention of customer retention and loyalty rewards. I hope to see a resolution from the company to rectify this regrettable customer service experience.

On October 13th, I received my order, but the EKDALeN table was damaged. I contacted customer service, and they promptly provided me with a replacement order ([redacted]47) with a scheduled delivery for October 23rd. However, the delivery did not happen as planned. After contacting them on the 24th and again on the 26th, I was informed that my order was cancelled. Despite their apologies, they have now promised me a new delivery date of November 3rd, and I am supposed to receive a confirmation by email beforehand. I find this situation unacceptable. I believe IKEA should uphold a high level of quality in all its operations, including customer service. Unfortunately, I have encountered various issues with their customer care, and it is disappointing to see a lack of a proper point of contact for complaints or compensation for their mistakes. Comparing the service from IKEA USA to Italy, I have noticed a significant difference in standards.

I am waiting for a £20 refund from Ikea for the removal of my old mattress which was not done as I originally paid for. Additionally, I was promised a £35 delivery voucher, but I only received a £30 voucher after weeks of waiting and speaking to customer service on October 14th. I have already contacted Ikea several times, spent hours on hold, and now after what seemed like a resolution, the issue remains unresolved. Could you please update me on the status of these refunds and when I can expect to receive them? Ikea case number: [redacted] [redacted] 59 Order number: [redacted] [redacted] Anxiously awaiting resolution, - A frustrated Ikea customer

On October 9th, I placed an order for a Milberget chair, a table, and table legs from IKEA. The first delivery only included the legs, missing the chair and table. After contacting IKEA, they said the remaining items would arrive a week later due to a shipping issue. However, on the next delivery, only the table top was sent, still missing the chair. After reaching out again, I was informed on the 23rd that the chair was not sent and would be delivered a week later. Despite no further updates, after calling today, IKEA mentioned the chair would be sent in another week and a bill was issued for it.

I'm extremely disappointed with Ikea's customer service. I placed an order online for in-store pickup but never received the email indicating my items were ready. When I tried calling the provided number for inquiries, I was redirected to a different number and faced long wait times and unhelpful menus. After multiple failed attempts, I managed to speak to someone who suggested going to the store directly. This was frustrating as I had specifically ordered online to avoid a wasted trip after a prior stock issue. Eventually, I was informed the items were ready for pickup since the day before. This level of service is unacceptable, especially from a large corporation like Ikea. While I appreciate Ikea's products and have been a customer for over 20 years, this experience has significantly tarnished my perception of the company.

Subject: Urgent Complaint Regarding IKEA Order - Action Required Dear Sir/Madam, I am writing to express my frustration and disappointment regarding my recent IKEA order, XXXXX, placed on October 19, [redacted]'s in-store purchase at the Brooklyn location. I paid $1,[redacted].97 for this order, which was supposed to be delivered on October 23. However, I received a notification from XPO Logistics on the day, October 23, stating the delivery was rescheduled to the 25th without any prior notice. This resulted in having to take an additional day off work. On the delivery day, October 25, the truck arrived tardy, the items were in poor condition, items were missing, and one item was wrongly addressed. After several frustrating calls to IKEA customer service, I received a new order, XXXXXXX, including the missing items. However, the earliest delivery date available was November 3, causing inconvenience as I needed these items earlier to entertain guests. Today, November 2, I still haven't received any shipment confirmation for the revised order, and XPO Logistics has no record of it. I am now told to expect delivery by November 10, with restrictive moving hours at my address. I urge you to ensure timely delivery of the missing items, address the missing screws, and provide appropriate compensation considering these troubles. Please take urgent action to rectify this situation promptly. Thank you for your attention to this matter. Sincerely, Clement Le Guern

I recently purchased a Utaker bed with two mattresses and it was shipped out on August 1st. Upon delivery, I realized one mattress was missing. The delivery team acknowledged the discrepancy and assured me they would resolve it. However, after a week with no updates, I began contacting customer service at 1-[redacted]. Unfortunately, each time I called, I received a message stating they were unable to take my call due to high volumes. Despite my weekly attempts to reach out via phone and email, I have not received any assistance. The missing mattress is crucial for the comfort of the bed, and I am unsure how else to resolve this issue.

We made an in-store purchase with order# [redacted]92 on October 31st, setting the delivery for today, November 3rd with XPOLogistics. XPO notified us yesterday of a delivery window from 2pm-6pm. However, at 5:52 pm today, Ikea's automated email claimed the order was delivered, which was not the case. The XPO driver (#[redacted]) admitted marking the order as delivered by mistake. The delivery arrived at 6:40 pm and the LANDSKRONA sofa box was damaged with the wooden part inside affected. Unable to accept the damaged item and facing issues with signing off on undamaged items due to combined paperwork, we rejected the entire order. Contacting Ikea's customer service proved difficult, with waiting times and call disconnections. We seek assistance in rescheduling the delivery and ensuring all items are intact.

Subject: Delivery Complaint at Online Home Store I am writing to address a concerning matter regarding my recent order from the Online Home Store. I had arranged a delivery window between 9am to 1pm on Sunday the 4th of November, for which I paid £35. Unfortunately, the order was not delivered until around 2:16pm without any prior notification of delays. After contacting customer service, I received conflicting explanations for the delay, causing me to miss a family event. My complaints are as follows: 1) I paid extra for a designated delivery time which was not respected. 2) I received a notification incorrectly stating the delivery time. 3) Lack of communication regarding the delay until I inquired. 4) Conflicting explanations for the delay. 5) Significant inconvenience caused due to the delayed delivery. I am eager to receive a prompt resolution to this issue. Following Trading Standards advice, I request all correspondence to be through this email account. Regards, Lisa W. [redacted] Order reference: [redacted] Address: 35 Highfields, Blandford Forum, Dorset DT11 7NX

I recently purchased $[redacted] worth of kitchen cabinets from the IKEA PA store in CA and used Traemand as their suggested installer. However, there have been numerous errors in the measurements made by the installer, causing issues with the installation of my dishwasher and sink. Despite providing the correct dimensions and sending pictures, the installer ordered cabinets that were too small for standard-sized appliances. They suggested I buy new appliances instead of offering appropriate solutions. Even after contacting Traemand HQ and speaking with the regional manager, Dave, the issues haven't been resolved. Rick Caperello from IKEA PA promised to help but it has been three weeks with no progress. I had to make adjustments to the cabinets myself to fit my appliances, and the lack of filler and improper finishing is unacceptable. The regional manager's suggestion of using sealant to fix the gaps is inadequate. IKEA should reconsider their partnership with Traemand. I am hoping for a prompt response and resolution from IKEA PA.

Hello, I am writing about the attached order I placed online for home delivery. Below are the issues I encountered: 1) Despite paying £35 for delivery, the driver rushed in with shoes on and did not bring the items to the correct room. 2) The delivery was incomplete with 3 items missing. The driver rushed me to sign off on the delivery without allowing me to check other items. 3) When contacting customer service, I spoke to Elisabetta who was unhelpful and changed her attitude when asked about the complaints procedure. 4) I requested a refund due to the issues but received an email confirming a new order, causing confusion. 5) Elisabetta was argumentative and unsympathetic, refusing a goodwill gesture for the inconvenience caused. I await your response to address these concerns. Best regards, Sonika