Ikea Customer Service Issues

Dear Customer Service, I recently received an incomplete delivery for order number [redacted]6, and the entire experience was incredibly unprofessional. According to your delivery protocol, I was supposed to receive a call the day before to schedule a 12-hour delivery window, followed by another call on the delivery date for a 4-hour timeframe. However, I never received these calls. Despite my attempts to contact customer service, I received a call with only a 2-minute notice. After paying $75 for the delivery of $[redacted] worth of goods that arrived three weeks late, I was sorely disappointed. To make matters worse, upon arriving home, I discovered that half of my purchased items were missing. The undelivered items are One[redacted]9, One[redacted]0, One208670, and Six[redacted]8, according to the receipt left behind. I insist that IKEA takes responsibility for these missing items, ships them promptly, and refunds the delivery fee. This entire experience has been a complete mess and a letdown, leaving me reluctant to use your delivery service again. Sincerely, M.D.

Dear Customer Service, I received the delivery on Saturday at 10 a.m. when my flatmate was present, rendering the previous communication about a four-hour window unnecessary. I had to take time off work, resulting in a $[redacted] wage loss, for a delivery that could have been received earlier in the day. No advance call was made as promised, adding to the inconvenience. The package containing a mirror arrived damaged due to inadequate packaging. Additionally, the plant I ordered was replaced with a random pillowcase. The lack of communication on the initial delivery attempt caused a week-long delay, despite paying a $30 delivery fee. This experience has been frustrating, and I am seeking to file a formal complaint. Your attention to these matters would be appreciated.

My experience at Ikea Burbank has been incredibly frustrating. I visited the store three times after being informed over the phone that my product was available, only to discover it wasn't. After much back and forth, I was promised next-day delivery and made the purchase. However, the order never arrived, forcing me to return to Ikea. Despite the product being available, I was told to repurchase it instead of taking it with me. This was complicated by the fact that I had initially paid with a gift card. Although they assured me they would refund me the second payment, they never followed through. This marks the tenth time I have encountered issues with Ikea's delivery services without any resolution. I am seeking a prompt refund of my money.

I placed an order for IKEA products online on July 16th with order number [redacted]06 for delivery on August 2nd. Despite not receiving the order, after struggling to reach customer service, they were unable to track it or provide any information on its whereabouts. Following my cancellation on 8/24 and requesting a refund, I was informed it would take 3 weeks for the refund (claims number [redacted]4) until 9/14. As of 9/19, with no refund received, I was told it would now arrive by 9/24. It is now 9/26, and I am facing challenges reaching a representative by phone due to high call volumes or being disconnected. I am eager to receive my refund promptly and find the delay frustrating, particularly when the initial payment was processed swiftly.

I took a two-hour drive to Woodbridge IKEA in search of an armoire for my daughter's bedroom. I spotted a beautiful one (Hensvik) on sale for $49, but when I reached the self-serve section, it was not available. The display item was still there, causing frustration as I didn't have time to search for another one. The fact that they didn't offer me the display model left me feeling furious. It's disappointing that customers are led on about products that are out of stock. When I requested assistance, one employee was helpful, but another rudely dismissed my concerns, stating it wasn't his responsibility. The overall customer service experience was terrible. Despite enjoying day trips to IKEA in the past, this experience has left me reluctant to return. The handling of the situation by IKEA has left me extremely upset.

I placed an order for 2 Billy bookcases (order #[redacted]02) on September 4, [redacted], for my daughter's birthday. Initially, the shipment was set for September 13, but it got delayed twice. Despite coordinating with the trucking company for the delivery to my daughter's home, they didn't show up or communicate, causing her to miss work on two occasions. The trucking company indicated the shipment is in a Baton Rouge warehouse but is untraceable. They refunded $39.00 for shipping, but the bookcases are still missing. What's confusing is that my daughter's husband ordered the same bookcases a day later and received them within two weeks. If this isn't resolved promptly, I will escalate to the Better Business Bureau and potentially seek legal advice. I've had previous smooth experiences with Ikea, despite having to travel to Houston or Dallas to shop. However, if this issue persists, I will boycott Ikea and discourage others from shopping there.

Case Number: [redacted]3 Order Number: [redacted]40 Barcode Number: [redacted][redacted] Today, my scheduled delivery did not arrive within the designated time window of 9:00 am to 1:00 pm as promised. After calling the delivery company at 1:30 pm, I was assured the truck would arrive within 30 minutes and that they would call to provide an update. Unfortunately, no delivery was made, and I called again at 4:00 pm without receiving a clear answer on the status. Due to significant delays and the lack of communication, I had to leave at 4:00 pm, missing an appointment I had later in the day. Despite receiving a voicemail notification of a further delay, I am unhappy with the service and will not accept any additional charges for a re-delivery. Communication with customer service via phone was difficult due to high call volume, leading me to seek assistance through an ineffective online system.

Case number [redacted]3, order number [redacted]40, and barcode number [redacted][redacted]. My order was scheduled for delivery today, but the delivery driver did not arrive during the 9:00am to 1:00pm window provided. After contacting the delivery company at 1:30pm, I was assured the truck would arrive within 30 minutes, but no one showed up. Despite waiting another hour and calling again at 4:00pm, the delivery status remained unknown. Frustratingly, I received a voicemail 30 minutes after leaving that stated the delay would continue for another 5-30 minutes. Due to this poor service, I missed a scheduled appointment and wasted over three hours waiting. I am unsatisfied with the situation and do not intend to pay any extra fees for a re-delivery, considering the significant delay and inconvenience caused. Moreover, my attempts to contact customer service were unsuccessful as calls were not being accepted and the email system lacked suitable options.

I bought two Billy units at the Memphis, TN store on February 3, [redacted]. I don't have the receipt, but I reached out to my credit card company and obtained the date and transaction number. I later purchased glass tops and wooden bottom doors but don't remember how I paid for them as I have no payment information. I live 30 miles away and can't speak to someone at the store. The boxes are unopened, and since I'm moving, I need to return them without the receipts. I don't want to load them up and make a 60-mile round trip unnecessarily. Please advise me on what steps to take. Thank you!

I am very disappointed with your website, especially your customer service. It's frustrating to be told to call back later and not get through after multiple attempts. The planning tool to redesign my kitchen is difficult to access and keeps saying my information is invalid. Resetting my password is a hassle - sometimes it accepts my email, but then says it's invalid. Trying to reach the kitchen department has me on hold for 15 minutes. This is ridiculous - I shouldn't have to spend my day on the phone just to reset a password as per the website's instructions. It's clear that you have enough customers already, but better service could attract even more customers in the future.

I have contacted them numerous times regarding a canceled part of my order (order number [redacted]28) set for delivery in July. After canceling over the phone, the items were never delivered, and I have yet to receive a refund for the upfront payment made in-store. I was assigned an IKEA case reference number ([redacted]8) during a call this morning. A representative mentioned attempting to provide a "gift card" instead of a direct credit refund and was supposed to connect with someone at the IKEA Elizabeth center where the purchase was made. As they were also waiting on hold, I eventually had to end the call. I am seeking a resolution to have the payment rightfully refunded to my card. Bank of America has also reached out to IKEA in an attempt to assist with this matter.

I made a purchase at the Emeryville store on Saturday, 9/29, opting for delivery and assembly with a promised next-day delivery on Monday, 10/1. After taking a day off work to receive the purchase, I discovered through a phone call that my items were forgotten at the store. Despite rescheduling, they were not loaded onto the delivery truck. When I reached out through the provided contact information, I was redirected to Ikea, where all attempts at contact have been futile. This experience has left my daughter without a bed, me missing a day of work, and countless hours spent on the phone. I am seeking resolution from management as Ikea has failed to reach out throughout this ordeal. Order #[redacted] Name: F. & C. Williams Phone: [redacted] (alt: [redacted]) Email: [redacted]

Hello, I'm reaching out to share my recent disappointing experience at IKEA on Thursday in Burbank. I'm from Santa Barbara, CA, and after renting a truck and preparing, I was let down by the lack of kitchen assistance and malfunctioning computers that prevented me from saving my plan. The overwhelmed sales staff couldn't assist, leaving me empty-handed after a two-hour drive. I've rented another truck for a second attempt on Monday, hoping for a better outcome. This visit was my first to IKEA, and despite its vast offerings, the experience fell short. I wanted to provide this feedback for your consideration. Thank you for listening, IKEA. Sincerely, Huntington S.

I bought a chest of drawers in July that was faulty. Despite multiple emails, only the initial response was received. I've been unable to open the drawer for months without any assistance. I've sent a video and detailed emails about the issue, as well as made calls, but no resolution. Initially, I wanted an exchange, but due to return expenses, we agreed on a partial refund. However, there has been no follow-up on this refund despite repeated attempts to contact IKEA. I am frustrated and requesting a full refund at this point. Hoping this will be the final communication needed on this issue. Case # [redacted]3.

I visited the store today to pick up my mattress topper. Unfortunately, I left my POANG chair frame, item #[redacted]8, color blue [redacted], at the pickup station. I have the receipt to prove I purchased the item and can describe where I left it. I am hoping the customer pick-up department can locate it and hold it for me so I can retrieve it before closing this evening. Thank you.

Subject: Faucet Replacement Request I purchased the Ringskar KIT FAUCT/P-O SPT SS COLNA, Article Number: [redacted].[redacted].36, in the US on Dec. 23, [redacted], but it is now installed in Canada. The faucet has developed a significant leak, possibly due to a faulty cartridge. Unfortunately, returning it to a US store is not feasible. I have all the receipts and have contacted both US and Canadian customer service without a resolution. I am kindly asking for a replacement faucet to be shipped to me. If needed, I am willing to remove the faulty faucet and send it back to you. While I understand the original product is no longer available, the Almaren ([redacted].[redacted].51) appears very similar. My attempts to solve this issue have been frustrating, and it is affecting my overall satisfaction with IKEA. I have a positive experience with IKEA after equipping my Manitoba cottage with an IKEA kitchen. However, resolving this faucet issue is proving challenging. Your assistance would be greatly appreciated. Thank you. Penny Kelly, Aug 28, [redacted]. Case Number: [redacted]0.

I am extremely disappointed with the lack of assistance from customer service regarding my damaged product. After two weeks of no replacement parts or tracking information following my initial report, I contacted them again. I was promised a tracking number within 30 minutes, so I made the four-hour round trip to return the item. On my way back, I received an email confirming the parts had been shipped. Upon inspection, two out of the three replacement parts were also damaged, and the packaging appeared amateurish. This experience has been handled poorly from start to finish.

I placed an order for a desk on October 4 and was initially told it would arrive on October 9. Today, on the 11th, I was informed that I won't receive it until the 30th and that I need to call to reschedule the delivery. It doesn't make sense to reschedule a delivery that hasn't even been attempted yet. I shouldn't have to do this for the first delivery attempt. At this point, I'm considering just driving to the store to pick it up myself, even if it means a three-hour round trip. The stress is becoming overwhelming. If I'm not going to receive the item this week, I am requesting a full refund, including the $[redacted] shipping fee.

I recently bought a pax wardrobe from Ikea, but encountered an issue where the wood split during assembly. I went to the Leeds branch and spoke to Paula from customer service, explaining the situation. I requested delivery of replacement parts and assembly assistance due to the initial difficulties. Paula assured me that everything was arranged for the replacement item to be delivered, the broken part to be collected, and for assembly to take place during the agreed-upon delivery slot. Despite Paula's efforts and multiple requests for help from her colleague, it appears that the assembly was not scheduled as promised. I am disappointed because I spent a considerable amount of time driving to the store and waited for the correct process to be completed, only to face this issue now.

I have encountered issues with my previous order. Firstly, I still haven't received the refund for the undelivered items. Secondly, upon reviewing the refund PDF, I noticed that the promised refund does not include the delivery fee. It has been 2-1/2 weeks, and I have yet to see any refund processed. I attached a screenshot of the email correspondence explaining the cancellation of the order after days of unresolved issues. It was assured that the shipping fee and purchase price would be refunded promptly, but I have not received any refunds so far. With a detailed examination of the charges and refunds, it is evident that the delivery fee and taxes are not included. Despite a prior phone conversation ensuring a refund of the delivery charge due to delivery complications, this has not been fulfilled. This disappointing experience with my first online order from Ikea may deter me from future purchases. The lack of resolution and long wait times for customer service support further add to my dissatisfaction.