Ikea Customer Service Issues

I parked in the D area of Ikea Bristol today around 6.20 pm. I wore a hearing device/transmitter on my coat for communication with my husband. Unfortunately, I seem to have lost it, possibly when putting my coat in the car near a concrete support. The black back and grey front transmitter is about the size of an old-fashioned Nokia phone with a clip on the back. It's a Contego brand, useless without the receiver, and vital for my husband's hearing aid. If anyone finds it near where we parked, please let me know. Thank you.

Hi there, I bought the Stocksund couch from Store [redacted] in CA back in early September. Initially, my partner and I noticed it was a little uncomfortable, but we hoped it would improve with time. After a few months, it's clear the sofa isn't suitable for us. I'm unsure about the next steps as it was a significant purchase. If you have any advice, kindly share. I am looking to return the item. Thanks for your time during this busy holiday season. I reached out to support via email, and they mentioned I could return it for a refund. I just wanted to double-check before loading it into my car. Best regards, J.

I need to report that several packages were missing, damaged, or incorrect in our recent delivery. The missing items are: 1) HOLMSUND cover (Art nr. [redacted].[redacted].58), 2) HOLMSUND bk/slpr sect3st NA (Art nr. [redacted].[redacted].95), 3) HOLMSUND chaise arm rest, and 4) HOLMSUND cushion small (we were short one cushion). The HOLMSUND sofa arm rest arrived damaged. Additionally, the HOLMSUND sleeper was gray instead of the ordered beige. The delivery person left 3 packages in the lobby without obtaining a signature, creating further issues. We noticed these problems when we planned to assemble everything on Sunday. Please rectify the situation promptly and consider compensating us with complimentary expert assembly for the inconvenience caused.

Hello, I received an item on Friday, November 30th. The item, FRIHETEN, should have come with three parts but was delivered with only two. Upon checking my order number [redacted] online, it still shows as 'being processed' and 'in progress'. I haven't received any emails regarding the missing part. When I tried to contact phone support, I was on hold for about 30 minutes and then disconnected. Any assistance would be great. Thank you, Louis A.

I bought a Bekant electric sit-stand desk on October 29th. A week later, the desk stopped rising. I reached out to live chat, and they sent me replacement parts to fix the issue. Despite multiple attempts to resolve the problem by rearranging cables, trying new ones, replacing the motor, and even using the legs separately, nothing has worked. I am unhappy with this model and would like to return it to purchase a crank-style desk instead. I've tried calling the Southampton store several times, but the wait time is consistently over 10 minutes, which is very frustrating.

I visited IKEA on November 2nd and scheduled a design appointment, paying $59 through Anna. She mentioned a 10% discount on kitchen cabinets that I could claim even though the earliest mutually convenient appointment was on November 17th. I was assured that ordering within 30 days of the design appointment would qualify me for the discount. After my design session on the 17th, I paid $[redacted] for an installer visit to confirm the specifications provided by Anna. However, during the visit, the installer did not receive the necessary information as promised, causing delays in my office construction project. Despite numerous attempts to contact IKEA for resolution, no one responded until a recent email from Manager Matthew on December 5th. When I visited IKEA on December 6th, the designer promised the 10% discount, but the team lead, Jamil, refused to acknowledge it and made me pay in full. I am disappointed with the customer service and seek compensation for the financial setbacks and time lost. I hope for a prompt and fair resolution. Thank you.

I had a delivery scheduled for November 6, [redacted], from Ikea. The delivery person claimed to have tried to deliver my large boxes, but I was home the whole day and my doorman, who can sign for packages, informed me that no attempt was made. I have been attempting to contact Ikea for over 24 hours without success. The lack of response to my missing package claim and the inability to reach customer service have made this experience incredibly frustrating. Ikea's customer service systems need significant improvements to handle situations like this more efficiently.

Order [redacted]99 Hello, I waited on hold for 45 minutes this evening and spoke with two operators. The second operator, John (Jonas?), offered me a £20 voucher as a goodwill gesture for the issues I have faced with my wardrobe delivery and assembly. He mentioned I could use it towards soft close corner unit hinges, essential for my doors, which were never brought up during previous conversations. John stated the voucher would be processed immediately so I could use it right away. Unfortunately, once again, this promise was not fulfilled. No voucher, no follow-up call, no email or text. Could you please reach out to me to clarify if I will receive the voucher? If not, I would like to arrange for the collection and refund of my wardrobe, as the entire experience has been filled with distress and frustration. I am fed up with the repeated letdowns and dishonest practices of your delivery partners. I am utterly shocked by the severity of this ordeal and the ongoing failures, aggravated by the endless wait times accompanied by your cheerful but ineffective staff and the accompanying hold music. If this issue is not swiftly resolved, I plan to escalate my complaint to trading standards. Thank you, Frances

Dear Ikea, I hope this message finds you well. I wanted to share some feedback from my recent visit. On July 30th, my mother and I visited your store for the first time, and we had a wonderful experience exploring the store. We purchased several items, most of which have been great. However, there is an issue with a gift my mother bought me - a wooden-handled cast iron frying pan (priced at around £35). I've only used it a few times, and I'm having difficulty cooking with it as it's not non-stick and the cooking surface seems to be wearing out already. Unfortunately, I don't have the receipt as it was a gift, and I don't want to bother my mother about it given her current health. I would appreciate any guidance on how to proceed. I am willing to return the pan when I visit the Exeter store next. Thank you for your attention to this matter. I look forward to your response.

I am seeking immediate assistance. I've made numerous attempts through calls and emails over the past week regarding a missing order, but no one has provided assistance. As a Client Care specialist myself, I typically deal with upset customers daily, so sending this email is regrettable, but I must express my frustration with Ikea's poor Customer Service. Last Monday, the Ikea delivery person acknowledged forgetting one of my 6 bookshelves and promised delivery on Wednesday, 12/5, offering to assemble all 6 bookshelves. Unfortunately, he didn't show up, and I suspect he took the receipt with him, preventing me from submitting the missing order form online. Despite requesting my 13-digit receipt number, I only received a copy of my initial order number from Ashley D. Your prompt attention to this matter is appreciated as waiting another week is unacceptable.

I was anticipating a delivery on Sunday, December 9. Unfortunately, it did not arrive, and I did not receive any notification about a reschedule. The second delivery was today, however, only one of my orders was delivered, and the items from the other order were missing. I spent the entire Sunday waiting and trying to contact IKEA, but to no avail. I even had someone lined up to help assemble the wardrobes that were not delivered. The lack of information is the most frustrating part. I am now missing wardrobe doors that were supposed to be part of today's delivery, and I cannot reach IKEA customer service as they are unresponsive. I am unsure if or when the second delivery will take place. I believe I should be refunded for the failed Sunday delivery and for all the wasted time. It would have been much better if IKEA had informed me about the situation on Sunday, considering they have my email and phone number. This experience has left me very disappointed. Best regards, Anna.

I need to change the delivery date for the second part of my order. Unfortunately, this part was delayed due to damage and had to be returned to the factory before being sent again. Even though the first half was left at my doorstep, I did not have to sign for it. However, I missed the delivery for this second part and got a notice from Ikea asking me to reschedule via email or phone. I've tried contacting Ikea through phone and email without success for several days. The customer service hotline ([redacted]) is consistently busy, and the email address ([redacted]) provided an auto-reply redirecting me to the website and hotline. Despite leaving a note for the delivery person to leave the package, I got a second notification today indicating that my request was not followed. As I'm not available during the day to sign for the delivery, and have been unable to get in touch with Ikea to reschedule, I'm feeling quite frustrated with the entire process. The lack of response from Ikea makes it challenging to coordinate the delivery, and if the package is sent back, I believe I should receive a full refund as a resolution for this situation.

Regarding order number [redacted] dated 30/11/[redacted], I am inquiring about the remainder of my order. I am having trouble finding a way to contact you online. Waiting on hold for 45 minutes over the phone is not ideal, especially when there are discrepancies about this order on your website when I check my account. My order is incomplete as I only received 2 out of the 3 items. The SANELA cushion cover is missing. The delivery note included with the parcel clearly indicates only 2 items were shipped. When I look on your website, it shows the order was delivered on 1st Dec but does not acknowledge the missing cushion cover or provide any information on when it will be sent. I am struggling to locate an IKEA email address for correspondence or a complaints department. I would appreciate it if you could address this issue promptly.

I made a purchase on the 13th of December and the expected delivery was on the 17th. Unfortunately, I missed the delivery call due to network problems. Despite trying to call back within 5 minutes, I was unsuccessful in rescheduling the delivery. I have been attempting to contact customer service multiple times every day since then, but I am unable to get through. There seems to be no option to email Ikea either. It is frustrating that I am unable to reach the company after placing an order. Most companies allow customers to wait on hold and eventually speak to someone. I am worried because I will be out of town soon and need the delivery before I leave. Please reach out to me as soon as possible.

Seeking a furnished apartment, all I have is a blow-up mattress. Attempts to shop at the West Sacramento CA store have been unsuccessful due to excessively loud music causing discomfort from my head injuries. The store associates claim the volume is set by corporate without any ability to adjust it. Unfortunately, the lack of proper customer service has been disappointing compared to my previous experiences as an employee for 30 years. The loud music exacerbates my chronic pain and anxiety, even leading me to a visit to the ER on December 20th. Despite IKEA offering affordable options, the unpleasant shopping environment makes it challenging for me to complete my purchases. The escalation of volume and music genre from soothing instrumentals to aggressive tunes is alienating customers like me with specific needs. It is disheartening that the store prioritizes potential shoplifters over loyal shoppers like myself, who are adversely affected by such conditions.

I am disappointed with the entire experience I had with your Slacks Creek store yesterday. I visited the store, purchased a bed suite for over $[redacted], and paid an additional $70 for home delivery. Despite being informed my order would arrive between 5-9pm as requested, I was surprised when I received a call at 1:09pm stating the delivery was imminent. Unfortunately, only slats and a metal pole were delivered at 1pm. After calling customer service at 8:19pm and being unexpectedly hung up on, I was told conflicting information about the status of my order and was left unsure if it would arrive. I am frustrated as it is now 10pm, and I have not received my complete order, nor any assistance in resolving the issue. This lack of communication and poor service has led me to escalate the matter further.

This morning, I visited the IKEA in Jacksonville, Florida with my 5 and 7-year-old kids around 10:00 a.m. I was surprised to see only one staff member in small land despite it being the holiday season and school being out. Due to limited staffing, only around 7 kids were allowed in although the capacity is 31. I was frustrated when, upon reaching the front of the line, I was informed that only one child could play when I had two. After a 40-minute wait, both kids were measured, and my son was deemed too tall despite no prior mention of a height limit. This led to us leaving with two upset children. Although I understand the strain on employees during the holidays, hiring temporary staff could have helped. It would be appreciated if a manager could contact me to address this issue.

Subject: Payment Issue Experienced in-store at IKEA I am reaching out to address an issue I encountered while making an in-store purchase at IKEA. When I tried to pay for my item, my card was declined multiple times, even though there were sufficient funds in my account. Upon checking my online banking, I noticed the payment had actually gone through. The store manager advised me to wait for 20 minutes and try again, as the charge typically reverses during this time. After following the advice, I was able to successfully pay for my item. However, I realized that I have been charged twice for the same purchase. I have contacted Nationwide, who informed me that it could take up to 7 days to rectify the issue on their end. I am now left with no funds in my account for the next week. I am requesting for a quicker resolution to the refund process and possibly a gesture of goodwill due to the inconvenience and financial strain caused by this payment error. I appreciate your prompt attention to this matter. For record-keeping as advised by Trading Standards, I prefer all correspondence to be through this email address. Sincerely, V.H.

Hello, I wanted to share my experience with purchasing a new mattress from your company. I reside in Watford, but visited the Ikea store in Nottingham to order a mattress as I couldn't have it delivered online. It was essential for me that the old mattress be taken away, which the Nottingham store couldn't organize as they said I had to order from the closest store. I later went to the Wembley store where I was told the item was out of stock, and it had to come from a central warehouse. This caused an issue as they couldn't arrange for my old mattress to be removed. Despite this, I proceeded with the order. Now I am unsure how to dispose of my old mattress when the new one arrives this Saturday. This whole process has been quite frustrating, and I believe it needs improvement, perhaps by providing more detailed information online. I am hopeful that the new mattress will make all these challenges worth it. Regards, Sarah

Hello, I am Eva Singh. I am looking to return an item from Order #: [redacted]40. Unfortunately, I do not have a receipt or confirmation email for my recent purchase. The only emails I have show that the item was shipped and delivered. Can I use these emails as proof of purchase since there was no receipt provided? I am frustrated that I cannot reach customer service by phone at this time.