Ikea Customer Service Issues

I bought a bookcase on December 26th, and unfortunately, one of the panels was damaged upon opening. The box was intact, so the damage must have occurred prior to delivery. I purchased the item from the Warrington store, but I live in Lancaster, which makes it difficult to return the item in person. I would like to keep the bookcase if possible, but I'm hoping for a refund or a voucher to compensate for the damaged panel. Please advise on any additional information needed, and I can provide pictures if necessary. Thank you. - K. Wenlock

I visited the Tampa, Do store on Monday, January 7th, [redacted], to schedule an appointment for a home kitchen remodel. I was instructed to email my details for this service. After receiving a reply with choices and a phone number, I provided my preferred date and time via email and called the number provided. Unfortunately, the person who answered was too busy but took my number promising to call back, which never happened. After contacting customer service and experiencing further delays, I tried contacting the kitchen department directly. Even after multiple attempts and waiting 26 hours, I still haven't received the necessary information to proceed with planning my kitchen remodel despite being approved for an $8,[redacted] credit. The lack of response and follow-through from Ikea has been frustrating. Despite the ongoing issues, I am still hopeful for a resolution to my kitchen project.

I wanted more information on IKEA's mattress recycling program in CA. Calling their [redacted] number led me to a closed department recording at 5:45 PM PST, an hour before the website's 10:00 PM EST closing time. The local store number prompted me to enter a 4-digit department number I didn't have, getting stuck in a loop even when pressing "#". After researching online, I found minimal details. It felt like IKEA didn't value my time unless I shopped or visited in person. I expected better customer service. Now, I'm frustrated and considering shopping elsewhere.

I ordered online to have an item shipped to College Park, MD, for store pickup between 5:30 and 8:30. However, the store closed early at 3:00, causing inconvenience. My order number is [redacted]69. We hoped to avoid a $[redacted] delivery charge due to heavy furniture. We live 2 and a 1/2 hours away and cannot pick it up soon. I'd like to keep the desk and not cancel the order. Please assist. - Mrs. L. I am a teacher and can't take calls during the day. My contact is [redacted]. Please leave a message for a callback option. Email me at [redacted] for a faster response. I am disappointed by the situation and hope Ikea can address this promptly and efficiently. Thank you.

Hello, my name is Keith Brown. I recently purchased a Metod cabinet package from your Reading store. I have encountered multiple issues with my order, which was placed on January 15, [redacted]. The salesperson, Timothy G, helped me with the purchase. After starting to assemble the cabinet, I noticed missing items from two Maximera drawer unit boxes, causing frustration and hindering the assembly process. Despite contacting customer service, the missing parts have not been resolved satisfactorily. Moreover, there was a discrepancy in the drawers received compared to what was expected, adding to the assembling challenges. I am feeling disheartened and disappointed in IKEA's service. I would appreciate prompt assistance to address these issues as traveling back to the store is inconvenient and costly for me. Your urgent attention to this matter would be greatly appreciated. Thank you. Keith Brown

I am located in Hobart, Tasmania, Australia. In [redacted], we bought wardrobes totaling over $2,[redacted] from your store, and they were efficiently delivered to a pick-up location in Hobart. Everything went smoothly during that time. Recently, I placed an order for one item, but it seems the system has changed since then. Previously, the pick-up point would notify me when my item arrived. However, this time IKEA was supposed to be in charge of the notifications, and unfortunately, I never received any from them. Despite being told the item would be delivered by the 17th of January, it's now the 22nd, and only after contacting the pick-up point did I discover that the item had been there all along. In the past, the pick-up point in Bridgwater would have informed me promptly. However, I was informed that IKEA now handles notifications directly, which didn't happen in this case. It's quite inconvenient for me to travel to Bridgwater, requiring nearly an hour each way, without the certainty that my item is ready for collection. This shift in responsibility for checking on item arrivals, from the pick-up point to the client, is unsatisfactory. We are currently in the midst of renovation and plan to spend more money with IKEA, so I urge you to reconsider this new process and reinstate the more effective one from last year.

Hello, I am Keith Brown and I am reaching out regarding an issue I encountered with my recent purchase from IKEA. On January 15th, I bought a Metod cabinet from the Reading store with the help of Timothy G. The item I intended to purchase was a white high gloss 40 x 60cm Metod cabinet, but upon assembly, I discovered missing parts in two Maximera drawer unit boxes: 10 x part no [redacted], 2 x part no [redacted], 1 x part no [redacted], 2 x part no [redacted], 1 x part no [redacted], and 1 x part no [redacted]. I spoke with a helpful lady on the phone yesterday to report the missing items. Unfortunately, the contents of the boxes were indeed incomplete upon inspection. Furthermore, upon reviewing the invoice, I noticed a discrepancy in the items received. Instead of the four equal height drawers I initially wanted, I received 3 medium Maximiser MA N drawers and 2 low Maximiser MA N drawers, totaling five drawers. Additionally, there was an incorrect UTRUSTRA low drawer front. This mismatch has caused frustration and a questioning of the Metod cabinet's design. To address these issues, I am requesting a replacement of the missing parts and a return of the incorrect items with a financial adjustment. I would appreciate prompt assistance from IKEA's technical department to resolve this matter efficiently. Thank you for your cooperation. Keith Brown

Regarding order number [redacted]: I am reaching out about the recent delivery service experience I had with IKEA on behalf of John Hyde, a 79-year-old man recovering from a hospital stay. We paid £75 for the delivery and removal of the old bed and mattress. Despite the scheduled delivery slot on Wednesday, no communication was received regarding the delay. After multiple calls, the delivery did not arrive as promised. An initial refund of £25 was arranged. A subsequent delivery attempt on Thursday was also problematic, as the old bed and mattress were not taken away. Following more calls, a £35 gift voucher was offered, which does not suit John's needs or the inconvenience caused. We have another delivery scheduled for Saturday, requiring additional arrangements. John's situation is urgent as he needs a suitable bed for comfort and mobility. The inefficiency of the service has caused distress and inconvenience to us all. A refund of £50 is being requested to address the multiple service failures and inconvenience faced. Thank you for your attention to this matter. Sincerely, Helen Blackmore

I recently had a concerning experience at the Ikea Schaumburg store regarding customer service. During my visit on February 2, [redacted], I encountered an issue at checkout when trying to get some items price checked. The cashier was unhelpful and rushed, even though we needed assistance. After completing the transaction and leaving the store, we realized that she had charged us for an item we did not want. When we tried to return to the store to address the situation, we were ignored by the staff. I am now attempting to have the incorrect charge refunded, but I am unsure how this will be resolved as we no longer have the item in question. I hope to speak with the manager to address this ongoing problem with the level of service at this location, as it has become a recurring issue for me and other customers.

Customer First name: Eyal Phone number: [redacted] Email: [redacted] Store #: [redacted] (Atlanta) REG #: 11 TRANS #: [redacted] Comments: I purchased a BEKANT motorized standing desk on 3/8/[redacted], and the motor has stopped working. Even after following the troubleshooting steps provided, the desk remains unresponsive. The original purchase was made with an AmEx card ending in [redacted]. Kindly assist. Thank you, Eyal [redacted] Cloverdale Dr. SE, Atlanta, GA [redacted]

I am having trouble reaching two supervisors in Denver, CO regarding an order I need to place. Martha at Ext [redacted] and Sarah at Ext [redacted] have not returned my calls despite my multiple attempts over the last few days. The order is not large, only $[redacted].00, but the lack of response is frustrating. Could you please assist me with this matter? If not, I will consider shopping online with other companies I have had good experiences with such as hayneedle, Mayfair, birch lane, and overstock. These companies also offer free shipping for orders over $50.00. Thank you.

Upon receipt, both shipping boxes were damaged. While one showed signs of being taped up with its contents intact, the second box was severely damaged, as illustrated in the attached pictures. Notably, upon lifting the box, it felt unusually light compared to the expected weight of about 55 pounds, and items began spilling out from a hole in its bottom. Upon inspection, 10 out of the 16 items were missing—5 Besta Drawer Frames and 5 Besta Drawer Runners, explaining the box's weight discrepancy. The extent of damage to the box is surprising, given that some items remained inside. I urgently need these missing items to properly organize my bedroom closet. Your assistance in resolving this matter promptly would be greatly appreciated.

On February 3, [redacted], I placed an online order, number [redacted]49. I was drawn to the IKEA Visa credit card offer promising a $25 rebate for using the card on my first purchase. I applied for the card while making my order, but despite copying the necessary information, I couldn't find a spot to apply the code at checkout. After contacting IKEA Visa, I was promised the credit by a representative, but it didn't reflect on my statement. Following up, the service specialist attempted to help, but IKEA online didn't approve the credit. I feel deceived by the process and believe it violates my consumer rights. I provided all required personal information but faced challenges in redeeming the offer. Despite spending hours on calls, the issue remains unresolved. I urge for a swift resolution to avoid escalating my complaint further. IKEA is a favorite shopping destination, and I hope this issue doesn't deter my future visits. Thank you for addressing my concern promptly.

I placed an order for a Langfjall swivel chair on 01/23/19 at the Tempe, Arizona store. I have contacted customer service twice regarding the missing wheel and shaft components. Despite providing the necessary information such as the store number ([redacted]), register (11), and transaction ([redacted]), I haven't received any assistance in resolving the issue. The chair is unusable without these parts, and I am hesitant to make another long trip to the store for replacements. I am willing to provide my credit card information over the phone to expedite the process. Communication has been challenging, and I am struggling to find a way to file a formal complaint. The situation has been quite frustrating for me.

I placed an order for merchandise last Friday and received a text indicating that I could pick up my entire order on Monday. However, upon arrival, the store clerk discovered that two items were missing. I urgently needed all items together due to transportation constraints. The clerk assured me she would call with a resolution but no one contacted me. Despite multiple calls to customer service, I was unable to get a clear answer or speak with a manager. I recently received an email stating that one missing item is available, but the status of the other remains unknown. I continue to seek assistance from a manager or supervisor to no avail. The customer service team seems unable to resolve the issue as they claim to have informed the store but the store does not answer calls. My invoice number is PR-2[redacted]29. I require updates on my order as it's challenging for me to visit the store personally to check for missing items.

Today, we traveled from Daytona to Jacksonville to purchase a bed and furniture from your store. Despite spending hours there and receiving limited assistance, we carefully selected all the necessary items. We diligently took note of each piece and sought guidance when needed. Johanna M. was particularly helpful as we gathered all the components from the shelves. Unfortunately, upon assembling everything at home, we realized we are missing two crucial pieces – the Engavagen and the Sultan. We are deeply disappointed that we left the store incomplete after spending approximately $[redacted]. We are now sleepless and frustrated as we are unable to use the bed. We are unable to return to the store soon and do not wish to incur additional costs for delivery or wait for weeks. We urgently need a solution for this oversight. We eagerly await your response. Thank you.

Today, we made a trip from Daytona to Jacksonville to purchase a bed and furniture at your store, covering [redacted] miles roundtrip. Despite minimal assistance, we spent hours selecting a bed and coordinating the pieces. We diligently photographed tags, requested aid in bedding from the wonderful Johanna M., and meticulously reviewed our selection with her. Regrettably, upon assembling everything at home, we discovered that two crucial items, the Engavagen and Sultan, were missing. Exhausted and unable to use the bed, we seek your assistance in resolving this issue promptly as returning to the store is not feasible at the moment. Your understanding and swift resolution would be greatly appreciated.

I ordered a dresser in December with a mid-January delivery, but I received an email about a delay. Despite being assured of a rescheduled delivery, no one followed up. After multiple unhelpful calls, I was promised a call back in a week which never happened. Similarly, after calling last week and being assured of a call that evening which never came, it continued with more confusion. The delivery was then rescheduled for 2/24, but the item never arrived. Now, after being offered a replacement or refund, I'm opting for the refund due to the lack of communication, unreliable timelines, and the overall mishandling of the situation. It's been two months of waiting for a dresser, and now, it seems like starting over is the only option.

On 23/02/19, I placed order No. [redacted] for my delivery to 4 Eastmill Road, Brechin, Angus, DD9 7EL. The delivery was scheduled for 27/02/19 between 7.30-11.30 am, for which I paid £39 and took the day off work. Unfortunately, there was no further contact regarding my delivery. Upon checking the tracking information, I discovered that the item could not be delivered due to a missing house number, despite it being provided in my original order. After contacting customer service, a reassurance was given for a new delivery date of 03/03/19, between 7.30-11.30 am, with the assurance of being contacted on the day. However, no contact was made, and the driver arrived only to find out he had the wrong number. This experience led me to question using Ikea online again due to the inconvenience caused by the miscommunication. Despite this, the delivery men were polite, and I am satisfied with the item itself.

I have a case open with IKEA regarding a faulty mattress, with case number [redacted]8. Caroline from Customer Services mentioned I have around £70 credit that can be used towards a new mattress and that I can either have the new mattress delivered with the faulty one taken away at purchase or receive a cheque for the amount. However, when I contacted my nearest store in Wembley, they were unsure about applying the credit to my purchase. I have a few queries: 1. What is the exact amount of the credit? 2. If I choose a full-price mattress: a. How can I use the credit during payment? b. How can I arrange delivery and pickup of the faulty mattress? 3. If I opt for a mattress from the bargain corner: a. How can I use the credit during payment? b. How can I arrange delivery and pickup of the faulty mattress? Thank you, Sajedah