Need cushions for the Sandbacken sleeper sectional, *-seat and cover for the sleeper cushion

GetHuman-jwatsonh's customer service issue with Ikea from August 2018

Help with my Ikea issue
The issue in GetHuman-jwatsonh's own words
I purchased the Sandbacken sleeper sectional, *-seat (***.***.**) from the Conshohocken location on Monday, *********. At the time of the purchase they did not have the Sandbacken cushion set (***.***.**) in stock. They said they were expected to get more on Thursday, *********. Well, I live * hours away from the closest IKEA. I was wondering how I order the cushions and have them delivered to home. My concern is that by the time I get to Conshohocken again, they will be out of the cushions again even though the sales person told me there wasn't any other item that used those cushions. Could I order them online? I tried to enter the code that was given to me, but it was not found. Please help!! I also purchased the covers in the Grey color (not sure of the exact name at this time, but have it at home) and did not get a cover the for the sleeper cushion.
GetHuman-jwatsonh did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman-jwatsonh fixed the problem
We are waiting for GetHuman-jwatsonh to fix the problem and share the solution with the rest of us customers.
Please help with my Ikea issue
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ikea email you?
This email address isn't valid


Sandbacken Sleeper sectional, *-seat
Customer service issue
Reported by GetHuman-jwatsonh
Aug 28th, 2018 - 4 mons ago
I have an issue with Ikea too
Seen by 9 customers so far
Similar issue to 6575 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Account address
Order number
GetHuman-jwatsonh started working on this issue
Aug 28th 2:52pm
GetHuman-jwatsonh indicated the issue is not fixed yet.
Aug 29th 2:42pm
GetHuman-jwatsonh indicated the issue is not fixed yet.
Aug 30th 2:11am
GetHuman-jwatsonh indicated the issue is not fixed yet.
Sep 1st 2:55pm