Ikea Customer Service Issues

I am reaching out in hopes of finding a resolution to the ongoing issue with my kitchen cabinet order. The delivery service, XPO Logistics, has repeatedly failed to deliver within their scheduled time frames due to missing cabinets. Despite efforts to address the problem through customer service and visiting the store, with promises of re-ordering not fulfilled, the delay continues to cost me both time and money. The lack of accountability from Ikea, passing blame onto XPO Logistics, has left me feeling disrespected and frustrated, especially as my contractor is charging me for the delays. This situation, aggravated by my pregnancy, has caused significant stress. I kindly request your assistance in ensuring a prompt resolution and delivery of my cabinets.

I am seeking assistance with a persistent issue regarding my kitchen cabinet order. Despite several failed delivery attempts by XPO Logistics due to missing items, I have faced repeated delays and misinformation. Visiting the store resulted in me being misled about the re-ordering process, leaving me back at the beginning. The repercussions include financial losses from my contractor's halted work and the inability to inhabit my house during renovations. IKEA's reliance on XPO Logistics as a third-party deflects responsibility, while XPO indicates IKEA should resolve the matter. This perpetual cycle of blame has left me feeling disrespected, particularly during my pregnancy, adding unnecessary stress. Your intervention is crucial in ensuring a prompt resolution and the timely delivery of my cabinets.

I am Filiz Bakir and I made a significant order over the phone on June 11th to be delivered to my second home in Hendersonville, NC. The order, totaling nearly $15,[redacted].00, consisted of various items such as kitchen supplies, wardrobes, and beds. Unfortunately, upon delivery on July 11th, it was overwhelming to inventory as the items were left in a disorganized pile on my front lawn. I discovered that several crucial items were missing, causing major inconvenience during our home construction process. I have faced challenges contacting customer service for assistance as my attempts have led to long hold times with no resolution. Despite the chaos, I am hopeful that there is a solution to rectify this situation promptly. My purchase number is [redacted]37.

My order, [redacted]84, has been delayed by the shipper, causing me significant inconvenience. Despite IKEA claiming they shipped the items on the Second, the order has not been delivered as promised on the Fourth. After numerous attempts to get updates, I was finally informed that my order is sitting in the parking lot with no definite delivery time. The customer service experience with the shipping agent, Shavonna, was unprofessional. After further calls and long hold times, a more understanding agent named Timothy assured me that a different department would assist, but the call got disconnected after a long wait. It has been seven days since my order went missing, and I am disappointed by the lack of communication and resolution from IKEA. This situation is not up to the standards I expect from them, and I urgently request to be contacted by a Supervisor for prompt assistance.

I am missing a part of my IKEA order that I have already paid for. After enduring long wait times on the phone with customer service, I was informed that I could pick up the missing part at the store, but without reimbursement for the delivery fee. Additionally, I was told the part cannot be expedited as it has to come from Sweden, contradicting the option to pick it up in-store. I am dissatisfied with this and strongly request a refund for the shipping fee, compensation for my time and vehicle usage, and a meeting with IKEA top management at the Atlanta store. I am open to providing more details as needed. A prompt response is appreciated to efficiently resolve this matter.

I purchased a Malm bed from the IKEA store in Greece in May. I've been experiencing a loud squeak since the first day. Despite multiple visits from workmen and promises from IKEA to replace the bed, the issue persists. My health is deteriorating as I battle cancer, and sleeping on the floor exacerbates my condition. Despite numerous calls and promises of callbacks, the problem remains unresolved. My parents bought a bed shortly after me and are satisfied with their purchase. I cannot continue to take time off work for workmen visits due to my medical appointments. Your urgent assistance in resolving this issue is greatly appreciated.

Hello, I am Anand D M from Dubai. I purchased a mattress from IKEA with a 25-year guarantee, but it started to D-shape within just 1.5 years of use. After contacting IKEA Dubai, they acknowledged the issue, agreed that the product was faulty, and committed to replacing it. However, communication on their end was lacking, and after a 10-day wait, I discovered that the mattress I purchased was out of stock and discontinued. I was advised to visit IKEA Dubai to select a replacement mattress, which I found to be 36% more expensive. I am reluctant to pay more for a replacement due to a fault in the original product. When I inquired about a refund, the after-sales representative offered a credit voucher of the same amount from IKEA, which I find unacceptable. I am seeking assistance in resolving this matter promptly.

Dear Ikea, Having been a loyal customer since [redacted], I felt the need to share my recent disappointing experience with your shipping service. Despite placing an order on July 10, [redacted], my scheduled delivery on July 31 was a complete letdown. After multiple unsuccessful calls trying to resolve the issue, I finally managed to cancel my order. While the refund process has been initiated, I am still waiting to receive the $[redacted].23 back into my account. It's crucial for Ikea to address these shipping issues promptly to prevent more customers from facing similar frustrations. Remote customers like myself who rely on Ikea for essential purchases should not have to endure such inconvenience and uncertainty. I urge you to expedite the refund process and consider ways to compensate for this unpleasant experience. Sincerely, Sondra Willis

I am Jennifer Lewis, and I am missing a box from my recent order [redacted]53 delivered to Alexandria, VA today. Our delivery only included 4 ADILS LEGS, 5 plates, and screws, while we were expecting a total of 8 legs plus the corresponding components for our LINNMON table tops. Despite contacting support, I am unsure about the "case number" and 18-digit receipt code required on the website. The part number is [redacted]2. The delivery team confirmed they had no extra boxes for us, indicating a shipping error. I need the missing 4 white ADILS legs, along with 20 screws and 4 plates, urgently shipped to me at [redacted] E Monroe Ave Apt [redacted], Alexandria, VA [redacted].

I have visited the IKEA store in Emeryville, CA twice since Thursday to purchase a queen size duvet cover (product number: [redacted].[redacted].42). Unfortunately, they have been out of stock. They mentioned on Friday that stock should be replenished by Monday but advised me to call ahead. I have been attempting to contact the store for an hour with no success. The store's phone number is [redacted], however reaching an extension is required, which I don't have. Calling the general customer service number ([redacted]) has also been unsuccessful as it states "our circuits are busy" or puts me on an extended hold. It's inconvenient for me to make the trip without knowing if the item is available, and I am getting frustrated with the lack of communication options.

I recently bought a Norddal bunk bed from the Ikea store in Columbus, OH on 8/12/18. The order number for my purchase is [redacted]33. I had scheduled the delivery for order [redacted]32 for 8/13/18 between 1-5 pm EST, but the delivery never showed up. I tried contacting customer service multiple times with little success. According to the representative I spoke with, the delivery was not possible due to an issue at the store. No one informed me that the delivery was canceled, leaving me waiting for hours. The rep mentioned I need to reschedule, but I have struggled to reach customer service again. This $[redacted] purchase is paid for, and I am worried about not being able to follow up with IKEA for the delivery. This level of service from such a large company is disappointing.

I would like to cancel my order #[redacted]85 with reference to case #[redacted]9. I attempted to reach IKEA customer service by phone, but after waiting for hours, I was unable to get through. I also sent emails but did not receive any response. Upon requesting the cancellation of my order, IKEA directed me to contact North American Logistics. However, Northern Logistics advised me to reschedule the delivery through IKEA at [redacted]. Visiting the IKEA store in Elizabeth was also unhelpful as they mentioned they couldn't assist with online orders. I request the cancellation of my order and a refund as I no longer need the product. Please process my cancellation and refund promptly.

Order #[redacted]94: I bought a couch with delivery scheduled for July 25, eventually canceled the order after facing difficulties reaching customer service. Despite being informed that the refund would take a few weeks to process back to my debit account, I have not received it yet. After multiple attempts to contact customer service, I was put on hold for 70 minutes today after being transferred, following a previous wait of 40 minutes.

I purchased the Hemnes dresser in April and unfortunately received it with a damaged front-facing drawer piece. Despite requesting a replacement part (Case #[redacted]6), the incorrect piece was sent and did not fit. After making numerous follow-up calls (Case #[redacted]1), I was informed that the correct part needs to come from the Memphis store, but there have been delays due to it being out of stock. I am frustrated by the lack of progress and the prolonged wait of over 4 months since my order. I hope to have this issue resolved promptly.

I've encountered two issues with the customer service call center, facing multiple 60+ minute hold times followed by disconnections. Regarding my son's furniture order, delivered on Aug 3, [redacted], in Montreal under Order # [redacted]10, we declined the Kullen dresser pre-delivery and expected a refund of $[redacted] plus tax. No refund has been received after more than a week. I've initiated a bank dispute but believe resolution through you would be faster. Additionally, during the same delivery, my son mistakenly ordered a Queen frame and a Full mattress. He has since reordered the correct Queen mattress (Morgedal) under Order # [redacted]64 for delivery on Saturday, Aug 18, [redacted]. We aim to return the Full mattress during that delivery for a full refund. For further assistance, please reach me through my cell phone or email.

I had a regrettable experience at the IKEA store located at [redacted] NE 136th Avenue in Sunrise, Florida, particularly in the kitchen department. The staff member who was unhelpful was named Beatrize. We requested her assistance to sign up for a designer consultation, but she pointed out two individuals ahead of us and indicated they needed attention first. When the person in front of us kindly asked Beatrize to accommodate us next, she was unwilling and cited that everyone was waiting. Eventually, when it was our turn to be assisted, Beatrize mentioned all slots were fully booked. Despite calling ahead to schedule an appointment and being advised to visit in person, we were left disappointed. When we requested to speak with her manager, Beatrize claimed she was the manager herself. This behavior was entirely unacceptable for a representative of IKEA.

I made an in-store purchase and scheduled delivery for 8/18. The plan was to receive a call today, 8/17, to confirm the delivery window, but I haven't received any calls yet. Instead, I got emails saying half of my order will arrive next week due to it being split. This situation is frustrating as I spent time in the store confirming stock availability but was never informed that items were out of stock. Now, my old mattress is set to be removed before the new one arrives, and I can't reach customer service because of high call volumes. I've been attempting to resolve this issue for days. Considering I was assured the items were in stock, I expect the paid items to be delivered as agreed upon on the selected delivery date. The order numbers are [redacted]08 and [redacted]85.

I placed an order with order number [redacted]39 that was initially scheduled for delivery on Thursday 8/16/18 between 11am and 3pm. However, the delivery time was changed to 3pm-5pm. The drivers seemed inexperienced and refused to bring their 30-foot truck onto my street, despite other similar trucks doing so regularly. I was informed that I would need a smaller truck for delivery. Following multiple changes and delays, I was told my order would arrive on 8/19/18 but was later informed it would be on Monday 8/20/18. Despite being given a 11am-3pm delivery window, another call prompted rescheduling. I am now set for delivery on Thursday 8/23/18, which has caused me significant inconvenience, financial loss, and time off work. I am requesting a refund for the delivery charge.

Order #[redacted]36 Our order was scheduled for delivery on 7/31, but due to the delivery company's truck breaking down, it got rescheduled for 8/6. Despite specifying no deliveries after 5 pm to our high-rise building, the delivery attempt was made at 8:15 pm. We want a full refund of $[redacted].49 as we were unable to accept the late delivery. It has been challenging to reach the delivery company via phone, and Tanika from customer service has not been responsive. We kindly request the cancellation of the order and the full refund. Your prompt attention to this matter is appreciated. Sincerely, Sandy

I have tried multiple times to contact customer service with no success. Despite being instructed to call back on specific days, I am yet to reach anyone. My delivery was originally scheduled for Sunday, August 19, between 10 am and 2 pm, but nothing arrived. After finally reaching a representative, my delivery was rescheduled for the following Tuesday between 12-4 pm. When the items were delivered, the process was initially difficult, with the crew wanting to leave everything in the garage. Only after asserting my rights was the delivery completed inside. However, upon inspection, I found three missing items and two damaged items with visible cracks in the wood. I was told to contact Ikea directly for any issues with the delivery.