Ikea Customer Service Issues

Hello, I placed an order for a couch with your company a month ago. Despite two scheduled delivery attempts, your partner XPO has failed to deliver the item. After a three-hour phone call with them, I was told that Ikea canceled my order, instructing me to contact them. Trying to reach Ikea resulted in a message stating they are experiencing high call volumes. I have also emailed Ikea with no response. My parents are visiting tonight and were supposed to use the couch. Ikea has repeatedly failed to communicate with me about the issue. I am disappointed and regret giving Ikea my business. Thank you, Aaron

Hello, I have an order number [redacted]24. When the delivery team brought my furniture, they mentioned that the BILLY bookcase was damaged and assured me they would deliver a replacement within the same week. Nevertheless, I have not received any communication via phone or email in this regard. Despite trying to reach out to Ikea multiple times, I have faced difficulties as the phone lines are consistently busy and no one seems to be available to assist. One individual I spoke to seemed unaware of the situation and transferred me to another line where I was left on hold indefinitely. Additionally, I sent an email but have not received a response. I am quite dissatisfied with the level of customer service provided by Ikea. I would appreciate it if you could help facilitate the redelivery of the bookcase. If this is not feasible, I kindly request a refund for the bookcase. Thank you.

I am extremely frustrated as my bed, nightstand, and mattress order was delayed for two weeks without any updates. When the items finally arrived, the bed frame was broken, leading to the return of the bed and nightstand. In order to have a bed to sleep on, I had to purchase another mattress. I am requesting a full refund and pickup of the items. Getting in touch with customer service has been impossible, and I expect a response within 12 hours via call or email. Otherwise, we will pursue legal action. My order number is [redacted]39. This situation is unacceptable, and we are determined to get our refund.

Good afternoon. I placed an order for delivery service two weeks ago, but I have not received anything yet. The furniture was scheduled to arrive on the evening of August 16th, but instead, it came in the morning at 9:00 when I was not home. I tried to reschedule, was promised a call back, but have not received any follow-up. After two calls, Ikea mentioned the furniture would arrive this weekend, but I have not heard from anyone. I urgently require my furniture as I have been without it for two weeks since my move. I need Ikea to promptly complete the service to rectify the mistakes made. Thank you. Delivery number: #[redacted]9.

I bought the Sandbacken sleeper sectional, 3-seat ([redacted].[redacted].06) at the Conshohocken store on Monday, 8/20/[redacted]. They were out of the Sandbacken cushion set ([redacted].[redacted].45) at the time but said they'd restock on Thursday, 8/23/[redacted]. As I live 2 hours away, I'm uncertain how to acquire the cushions without risking them selling out again. Can I purchase them online? I couldn't find them using the given code. I also bought Grey covers and need a cover for the sleeper cushion.

Hello, I am reaching out to IKEA regarding a couch I bought that was due for delivery to my apartment on August 20th. When the delivery truck arrived, only the covers for the couch were brought in. North American Logistics, the delivery company, conducted a warehouse search but couldn't locate the couch. They advised me to contact IKEA, but I have had no luck getting through via the customer service hotline. Please get in touch with me promptly so I can arrange a new delivery date. I've included my order details and contact information below. Any assistance you can offer would be greatly appreciated. Order Number: [redacted] Driver Number: [redacted] Name: B. Furey Email: [redacted] Phone Number: [redacted] Many thanks, B. Furey

I ordered a Stuva loft bed/3 drawer/2 door in white on May 28, [redacted], with Order #[redacted]91. Unfortunately, the delivery took over 2 months. Upon opening the package, I realized that one crucial assembly piece was missing from box #1. This particular piece should have parallel tiny holes running the length, with one end having incomplete tiny holes. Though I missed the 48-hour issue reporting policy due to my move, I am willing to purchase the missing part and cover the shipping costs. To prevent any confusion, I would prefer receiving both pieces to ensure I receive the correct one. I am eager to complete assembling my daughter's bed, as she has been sleeping on the floor since our move. Please send the items promptly. Thank you.

There was an issue with my delivery from T-force as the Hovet mirror was missing. T-force acknowledged the missing item and advised me to contact Ikea for a replacement since I had already paid for it. The order number is [redacted]85, and the order was placed on 8/14 with a delivery date originally set for 8/22, but it arrived on 8/29. Despite attempts to reach Ikea's customer service, I have been unsuccessful in resolving the issue. I still require assistance in getting the missing mirror replaced and delivered. Thank you. -A. Ballas

We purchased a sink named Domsjo from IKEA more than a year ago. Unfortunately, the left basin has developed a crack. We wish to return it for a replacement or store credit towards a new sink at IKEA. The challenge lies in the fact that this sink fits flush against the backsplash, and we hope to find a replacement with a similar width to avoid costly labor for installation. We are hopeful that IKEA will address this issue appropriately and provide a satisfactory solution.

I have been trying to reach out regarding my refund for order #[redacted]91 placed on July 1, [redacted]. Despite numerous attempts, I have not received any information. After cancelling the order on July 31, [redacted], due to delays in delivery, I was given cancellation reference number #[redacted]9. I was assured the refund would be processed within 18 days. However, it has now been 28 days since the cancellation, and no refund has been issued. I have contacted customer service multiple times, and though the staff has been friendly, they seem uninformed about my situation. The lack of communication and accountability is frustrating. I hope to receive my refund of $[redacted].23 soon.

Subject: Missing Parts in Lamp Purchase at Wembley Store I am writing to address an issue I encountered at the Home Stores located in Wembley. Recently, I purchased 5 KVART lamps and accompanying bulbs, one of which is missing its base plate and clamp. Due to my disability, traveling back to the store is very challenging for me. I called customer service but had no luck reaching anyone after waiting for half an hour. I kindly request that you send me the missing parts to resolve this matter efficiently. Please respond to this email to keep a record of our communication. Thank you for your attention to this matter. Sincerely, John Lawes Store Location: Wembley, 29 Tenby Avenue, Harrow Middlesex, HA3 8RU

I placed an order at Ikea Elizabeth (NJ) in July (order number: [redacted]78). There are a few issues: - The staff mistakenly gave me 6 chairs instead of the 3 I ordered. They charged me for the extra chairs, but I shouldn't have to pay for their error. I was told they would collect the excess chairs and issue a refund, but neither has happened. - Some items are missing/out of stock, and I was promised a refund, which I still haven't received. I would appreciate knowing when they will pick up the additional chairs and when I can expect the $[redacted] refund. Thank you.

My name is Ryan B. from New York City. I'm reaching out because I am extremely frustrated with the delivery of my Vimle sofa, which I purchased online on July 15th. The delivery was initially scheduled for July 29th, and after numerous delays, miscommunication, and wasted days waiting at home, the sofa was finally delivered on August 29th. This entire experience has been beyond stressful and disappointing, as it took almost two months to receive my order. I have spent countless hours trying to resolve the issues with Ikea and XPO logistics on the phone. The lack of information, conflicting delivery dates, and excuses for delays have left me feeling extremely dissatisfied. At this point, I am questioning why I should even pay for an item that caused so much frustration and inconvenience. I am hesitant to make any future purchases from Ikea. I am hoping for some form of compensation to restore my faith in the company. Thank you for your attention to this matter.

I recently contacted IKEA to change my delivery date from Thursday to either Friday or Saturday. Despite the assurance that the date was changed, I received an email today stating my items would be delivered tomorrow. I've attempted to resolve this by calling customer support over 15 times and even had XPO Logistics connect me to IKEA, though I already changed the date. Spent over 2 hours on calls today to no avail. I ordered weeks in advance to have items before returning to work, now XPO says I can redeliver for a fee. I insist on the promised delivery on Friday without extra charges. I expect a contact at my convenience without hold times or system disconnections.

I recently received my rug order, but it was the wrong item. Additionally, a lamp in the same delivery was missing hardware. Despite multiple attempts to contact Ikea online and by phone, I've been unable to get through. I was quoted long wait times initially and eventually turned away due to overloaded phone lines without any help. This level of customer service is extremely disappointing. Since the rug is too large to return to the store personally, I need assistance with its removal. Living in Manhattan adds to the complexity. Please respond promptly to address these issues.

I have been attempting to contact Ikea customer service for over a week, but have not received any response yet. This level of customer service is unacceptable. We recently made a significant purchase of $[redacted] in Ikea furnishings, but have not received any of the packages. Despite rescheduling the delivery with customer service, no one has contacted us within the promised timeframe. Now, we received an email about item replacements, although we have not received any items to begin with. If Ikea does not respond within the next two business days, I will be canceling my order and not shopping here again. I am very disappointed with the unprofessional treatment. I urgently need to speak with a representative.

I am disappointed with the delivery service from IKEA. When ordering online, I paid for home delivery. The order was split into two parts, one to be delivered by truck and the other by post. The truck delivery team left the items on the ground floor instead of bringing them to the room as requested. When I contacted them, they claimed they do not work for IKEA. I was left to carry everything to my flat alone, even though it was supposed to be a two-person job. When I reached out to IKEA, it took so long to speak to someone that the delivery team had already left. IKEA offered a small refund as compensation, but I am disappointed as I specifically chose them for the home delivery service.

Hi, I placed an order on August 12th with order number [redacted]84. Originally set for delivery on August 22nd, I waited all day at home, took a day off, but the delivery didn't arrive. I only received an email from Ikea on the 23rd informing me of a delay, rescheduling the delivery to August 31st. I scheduled another day off, but for the second time, the delivery did not arrive. After waiting 45 minutes on hold, I was informed of another delay on the phone. The new delivery date of September 1st also resulted in a no-show. I am very disappointed with this experience and I would like to cancel my delivery and receive a full refund.

Good Morning, I am writing to express my concerns about the recent delivery of the sofa bed I ordered. Last week, I had scheduled the truck delivery for September 1st between 9am-1pm. I eagerly awaited the delivery and even took the morning off work to ensure I was available to receive it. On the day of the delivery, I received a tracking link and updates, but at 12:30, when I checked the link, it stated that the delivery could not be completed successfully without any further details. This left me puzzled and frustrated as I was unsure of what had occurred and when to expect my order. I attempted to contact customer service, but after being on hold for 50 minutes, the call was disconnected, which was disappointing. I hope to have clarity on why the delivery was unsuccessful and when it can be rescheduled. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I would like to cancel a couch shipment. I ordered a Kivik couch on August 28 for our new apartment. After placing the order, I did not receive any estimated delivery or shipping dates, so I contacted Ikea the next day to inquire. They advised me to purchase the same couch from a local store and then cancel the original order for free. Despite attempting to cancel over a dozen times via phone calls and using the email cancellation form, I have been unsuccessful. Unfortunately, today I received an email stating that the order has shipped. The couch has only recently left the distribution center, giving us a few days to address this issue before it arrives. Your assistance in canceling both the order and the shipment is greatly appreciated.