REF: Order ********** I purchased a couch on July ** for delivery on July ** and was...

GetHuman993256's customer service issue with Ikea from August 2018

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Account name, Account email, Account phone number, Account address, and Order number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman993256's own words
REF: Order ********** I purchased a couch on July ** for delivery on July ** and was finally able to cancel the order several days later after repeatedly trying to contact customer service. I finally got up at * am to call and was told the wait was ** minutes and ended up waiting ** minutes before I was able to speak to someone. I was told that the refund would take a couple of weeks and would be deposited back into my debit account. As of today that refund has not been made. I have tried repeatedly to contact customer service this past week by phone to find out where my refund is. I finally connected with someone and he said he had to transfer me and I have now been hold for an additional **min for a total of ** min.
GetHuman993256 did not yet indicate what Ikea should do to make this right.
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Ikea

Customer service issue
Reported by GetHuman993256
Aug 15th, 2018 - a yr ago
I have an issue with Ikea too
Not resolved
Seen by 2 customers so far
Similar issue to 5600 others
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Timeline
GetHuman993256 started working on this issue
Aug 15th, 2018 1:17am