Hello,*I bought a Malm bed in the IKEA store in Greece. In May .*Can you please solve m...

GetHuman-vamvouri's customer service issue with Ikea from August 2018

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Hello,*I bought a Malm bed in the IKEA store in Greece. In May .*Can you please solve my problem ASAP.*I am ** years old and fighting CANCER. I decided to buy a new bed in May. Since the first day I have been calling to get the bed replaced because of a loud squeak.*There has been ** yes ** workmen in my bedroom since May.*One expert agreed the installers made a huge mistake and added a corner hinge that shouldn't have been there.**IKEA promised to send a new bed (or part of one ) which they did minus the slats.*Resulting in the same problem.**Now I am getting pushed from the shop to the delivery company .*Nobody wants to take the responsibility. I am still sleeping on the floor which is making my illness worse.*I have called hundreds of times the last yesterday Sat ** th August. ,I was put on hold for at least ** mins....then more promises to call me back .I am still waiting for that call.**My parents ( who live next door ) also bought a bed four days later ( can be proven ) and they are so satisfied with theirs.**We have always been loyal customers and always pleased with the quality.**I cant afford to take anymore time off work waiting for workmen as I need those days for hospital appointments.
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Ikea

Customer service issue
Reported by GetHuman-vamvouri
Aug 12th, 2018 - a yr ago
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GetHuman-vamvouri started working on this issue
Aug 12th, 2018 5:20am