I got my product home and tried putting it together and the holes ones drilled in the p...

GetHuman754330's customer service issue with Ikea from June 2018

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Waiting to see what went wrong with our suggestion for how to get Ikea help.
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue and preferred resolution, in GetHuman754330's own words:
I got my product home and tried putting it together and the holes ones drilled in the product do not line up with instructions and the product is not able to be ***embled. I want a refund on the defective product. I bought this from a store which is over * hours away and won’t get back to return it.
I trust that Ikea will make this right and come up with a resolution that is fair.
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Ikea

Customer service issue
Reported by GetHuman754330
Jun 5th, 2018 - 16d ago
I have an issue with Ikea too
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Seen by 2 customers so far
Similar issue to 75 others
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Timeline
GetHuman754330 started working on this issue
Jun 5th 11:03pm