I filed my income taxes March **, ****. I finally called after a few months and IRS sa...

GetHuman-beckyeva's customer service issue with IRS from August 2018

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The issue in GetHuman-beckyeva's own words
I filed my income taxes March **, ****. I finally called after a few months and IRS said they had mailed me a letter that i never received so they sent another letter and i had to verify my identity I did that and was told by the IRS if I didn't receive my refund in * weeks to call back. I called back got transferred around then I was told because of a business that I hadn't received my refund but the IRS agent couldn't tell me why I wasn't getting my refund. IRS agent told me to write to the IRS Entity Department and I did and sent the letter August *, **** and as of today I haven't heard anything. I would appreciate someone telling me why I am not getting my refund.
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IRS

Customer service issue
Reported by GetHuman-beckyeva
Aug 27th, 2018 - 4 mons ago
I have an issue with IRS too
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GetHuman-beckyeva started working on this issue
Aug 27th 2:04pm