I placed an order on the *th of April for goods totalling £***.**.*I never received con...

GetHuman-samstoke's Refund a Charge issue with House of Fraser from May 2019

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I placed an order on the *th of April for goods totalling £***.**.*I never received confirmation of the order and assumed it had not been processed. However on the *th of May I received part of the original order with emails saying the other items where out of stock. On checking my credit card statement I have been charged for the full amount on the *th April with no refund issued since.*So not only had I paid for goods not received I have also paid a month in advance. I’ve tried to phone customer service but get no connection.*My order ref no is HOF*************.*Please could you help?*Samantha Stokell
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House of Fraser

Refund a Charge issue
Reported by GetHuman-samstoke
May 10th, 2019 - a mon ago
I have an issue with House of Fraser too
Not resolved
Seen by 2 customers so far
Similar issue to 1107 others
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GetHuman-samstoke started working on this issue
May 10th 8:39am