I placed an order on the *th of April for goods totalling £***.**.*I never received con...

GetHuman-samstoke's Refund a Charge issue with House of Fraser from May 2019

Help with my House of Fraser issue
First: share to improve GetHuman-samstoke's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-samstoke may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-samstoke's own words
I placed an order on the *th of April for goods totalling £***.**.*I never received confirmation of the order and assumed it had not been processed. However on the *th of May I received part of the original order with emails saying the other items where out of stock. On checking my credit card statement I have been charged for the full amount on the *th April with no refund issued since.*So not only had I paid for goods not received I have also paid a month in advance. I’ve tried to phone customer service but get no connection.*My order ref no is HOF*************.*Please could you help?*Samantha Stokell
GetHuman-samstoke did not yet indicate what House of Fraser should do to make this right.
I have an issue with House of Fraser too
How GetHuman-samstoke fixed the problem
We are waiting for GetHuman-samstoke to fix the problem and share the solution with the rest of us customers.
Please help with my House of Fraser issue
Do you have a customer issue as well?
We can help you get House of Fraser's attention and get better help faster. Tap below to get started.
Having House of Fraser issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

House of Fraser

Refund a Charge issue
Reported by GetHuman-samstoke
May 10th, 2019 - a mon ago
I have an issue with House of Fraser too
Not resolved
Seen by 2 customers so far
Similar issue to 1107 others
0 customers following this
Timeline
GetHuman-samstoke started working on this issue
May 10th 8:39am