I have a legacy prodigy.net email account. I have never had a hotmail account. My prodi...

GetHuman3803082's Hacked Account issue with Hotmail from October 2019

Help with my Hotmail issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3803082's own words
I have a legacy prodigy.net email account. I have never had a hotmail account. My prodigy.net address was hacked, my contacts were stolen and then a hotmail email was set up to "spoof" my prodigy address. Emails went out to all my contacts, personal and business asking for a "favor". Anyone who responded got an email saying that I needed them to send iTunes gift cards because I was traveling and needed financial help. I need for you all to disable the account *****@***.com (not a one but the letter el - L.) Obviously this has caused me a lot of grief.

GetHuman3803082 did not yet indicate what Hotmail should do to make this right.

How GetHuman3803082 fixed the problem
A friend helped me by going into my email program. The malicious activity was in the "filters" setting which enabled the hacker to have emails forwarded to the malicious addresses that they had set up and also to alert them when I discovered the problem and tried to fix it. By removing the malicious "filters" I was able to stop it. But without the assistance of my friend I would never have noticed the malicious "filters" the hacker set up. After I removed them, the hacker tried to get back in without success. People need to look in their filter settings for a filter that is a period, a comma, or some version of the two and*or something similar that really just looks like white space. If you hover over it, it will pull up the command as to what to do in certain instances, such as forward to the hacker if I sent an email that used the word "hack". It took several hours to clean it all out but it did the trick.
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How Do I Reset My Hotmail Password?How Do I Recover My Hacked Hotmail Account?How Do I Recover My Account Access to Hotmail?
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Hotmail

Hacked Account issue
Reported by GetHuman3803082
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman3803082 shared how to fix
Seen by 4 customers so far
Similar issue to 5326 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3803082 started working on this issue
Oct 21st, 2019 2:42pm
GetHuman3803082 confirmed the issue is fixed. Hooray!
Oct 24th, 2019 2:56pm
GetHuman3803082 confirmed the issue is fixed. Hooray!
Oct 24th, 2019 3:06pm

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