How Do I Reset My Hotmail Password?

If you think that someone may be accessing your Hotmail account and you need to change the password these helpful tips can assist you.

Christian Allen is the editor / author responsible for this content.
Jan 29, 2020

If you think that someone may be accessing your Hotmail account, you should change the password. Having a strong, unique, and private password is the secret to your security. Changing your password makes it difficult for unauthorized people to access your account and steal your personal information. If malicious people get into your account, they may impersonate you, steal from you, or use your account to send spam.

Changing Your Hotmail on Your Phone

1. On your web browser, navigate to the password change option. On the password change address bar, press 'Return.' If you are not signed in, you can sign in by entering your address and password. Click 'Next.' You will be prompted to generate a security code. You can do it by clicking on the option 'Send Code.'

2. Enter your existing password in the field above the window

3. Enter your new password and confirm it.

4. If you wish to receive prompts to cane your password regularly, you may check the option 'Make me change my password every 72 days. This option make it easy for you to ensure that your password is always safe.

5. Click 'Next.' Your password will be changed

Keeping Your New Password Safe

When choosing a new password, use one that is strong and unique. A strong password should include upper and lower case characters, numbers, and symbols. Do not share it with anyone. Memorizing your password is a lot safer than writing it down where other people may read it. Do not use the same password for other accounts.

If you are unable to open emails on your device after changing your password, you may need to contact the customer support team. Another option is to click on the button 'I have forgotten password.'

Resetting Your Password

It is possible to reset your password and recover your account if you forgot it.

1. Click on the app icon

2. Tap on the option 'Get Started' if you have not signed into the app on your phone

3. Enter your email address in the text field at the center of the page

4. Click the 'Add account' below the email address field. This will direct you to the password entry page. You don't need this step if you are signing back after resetting your password

5. Click on the link 'Forgot my password' at the bottom of the screen

6. Check the box 'I forgot my password' at the top of the page

7. Click 'Next'

8. Tap on the text box 'Enter the characters you see. Type in the characters that are in the code box

9. Click 'Next'

10. Choose an account recovery option. It may either be text or email. If you do not have a backup phone number or email account, click 'I don't have any of these' and then 'Next' to add a backup email. Follow the on-screen instructions

11. Enter your email address or the last four digits of your phone number to verify your identity

12. Click 'send code'

13. Retrieve your recovery code on email or text

14. Click on the text field 'Enter the code' enter the code that you retrieved and click 'Next.'

15. Enter your new password in the fields 'New Password' and 'Reenter password.' Click 'Next.'

16. Sign in to your account using the new password

You may contact Hotmail if you need help with your password reset. Unfortunately, you cannot speak directly with a representative since there is no phone support. The best way to communicate with Hotmail is through the help desk. It has plenty of tips, suggestions, and helpful reminders.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Reset My Hotmail Password?

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