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Hotmail Customer FAQ

Top Answers & How-to Guides

How do I Contact Hotmail Customer Service?

The question we are asked most often is about how to talk to Hotmail customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access to Hotmail?

Hotmail, which is now known as Outlook, is a popular email service that allows communication and collaboration. If you lose...

How Do I Recover My Hacked Hotmail Account?

Hotmail accounts are often hacked by cybercriminals, leading to issues such as spam, fraud, and identity theft. Users may...
Ask any question you have about Hotmail customer service, get an answer now.

Recent Hotmail Customer Questions

How do I cancel my Hotmail account?

To cancel your Hotmail account, sign in to your account and go to the account closure page. Follow the prompts to verify your identity and select a reason for closure. Be aware that once you cancel your account, you may lose access to your emails and data permanently. Ensure you back up any important information before proceeding.
Asked Jan 28, 2026 2:54 PM

How go I cancel my Hotmail account?

To cancel your Hotmail account, you need to sign in to your Microsoft account and go to the "Your info" section. From there, find and select "Close your account." Follow the prompts to verify your identity and complete the cancellation process. Keep in mind that closing your account means you will lose access to all emails, files, and other services associated with it.
Asked Jan 28, 2026 2:54 PM

How do i recover my hot mail account

To recover your Hotmail account, go to the Microsoft account recovery page. Enter your email address and follow the prompts to verify your identity. You may need access to the recovery email or phone number associated with your account. If you don't have those, follow the instructions for account recovery to retrieve your account access.
Asked Dec 16, 2025 7:27 PM

I changed my password and now I cannot log in

If you've changed your password and are unable to log in, ensure that you are entering the correct new password. Double-check for any typing errors. If you're still having trouble, you may want to use the "Forgot password?" link on the sign-in page to reset your password again. Follow the prompts to recover your account.
Asked Nov 11, 2025 3:43 AM

How do I stop the long buffering problem when I click on an email and want to read it?

Long buffering when accessing emails can be caused by a slow internet connection, browser issues, or large email attachments. To improve loading times, ensure you have a stable and fast internet connection. Clearing your browser's cache and cookies may also help. Additionally, try disabling browser extensions that may interfere with email loading. If the problem persists, consider using a different browser or updating your current browser to the latest version.
Asked Oct 29, 2025 2:11 PM

Help me with my Hotmail customer service issue

Account Recovery

How Do I Recover My Account Access to Hotmail?

Hotmail, which is now known as Outlook, is a popular email service that allows communication and collaboration. If you lose...

How Do I Recover My Hacked Hotmail Account?

Hotmail accounts are often hacked by cybercriminals, leading to issues such as spam, fraud, and identity theft. Users may...

How Do I Reset My Hotmail Password?

Hotmail users need their Microsoft username and password to sign in through Live.com. If password is forgotten, access to...

What should I do if my Hotmail account is hacked?

If a Hotmail account is hacked, the user should recover the account via the password recovery option. After regaining access,...

How can I recover deleted emails from my Hotmail account?

To recover deleted emails from a Hotmail account, users should first check the "Deleted Items" folder for their lost messages....

Mobile Access

How do I access my Hotmail email on a different browser?

To access Hotmail from another browser, simply open the browser, type in outlook.com or live.com, and hit enter. Then, click on...

How do I configure Hotmail on my mobile device?

To set up a Hotmail account on a mobile device, connect to the Internet, open your email app, and choose the option to add an...

Email Issues

What should I do if I’m having trouble with Hotmail’s spam filter?

If encountering issues with Hotmail's spam filter, users can first review their junk email folder and mark any important emails...

What should I do if I can't send or receive emails on Hotmail?

When experiencing issues sending or receiving emails on Hotmail, users should check their internet connection, clear browser...

Account Settings

How do I change my Hotmail account settings?

To modify Hotmail account settings, one should sign in on the website, click on their profile in the corner, and select "View...

Can I change my Hotmail email address?

Hotmail users cannot change their existing email address but can create a new one through Outlook.com. The original account's...

Security Features

How can I block unwanted emails in Hotmail?

To block unwanted emails in Hotmail, users should log in, open an email from the sender, click on the more actions icon, and...

What security features does Hotmail offer to protect my account?

Hotmail, now part of Outlook.com, provides a range of security measures such as two-step verification for enhanced protection,...
We look to the Hotmail issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Hotmail issues reported to GetHuman

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