Hotmail Customer Service Issues

Archive 25

The following are issues that customers reported to GetHuman about Hotmail customer service, archive #25. It includes a selection of 17 issue(s) reported November 2, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am seeking assistance with recovering my Hotmail account. It has been compromised by hackers, and despite multiple attempts, I have not been successful in reclaiming it. I have provided accurate information for verification purposes and have also waited 24 hours as instructed. This account is vital to me as it contains important bookings for holidays and work-related details. Regrettably, I am currently unable to access it. I kindly request help with this matter as this situation has caused me significant stress and distress. The outcome of this recovery is immensely crucial to me. I would sincerely appreciate any assistance provided. For further communication, I will provide an alternate email address for direct correspondence. Thank you.
Reported by GetHuman8683422 on Thursday, November 2, 2023 7:31 PM
Hello, I received an unsettling email in my junk folder. The sender claims to have infected my device with a trojan and has accessed my files and camera. They mention recording me and demand $[redacted] in Bitcoin to delete the information. The sender provided Bitcoin purchase options and their wallet address. This is genuinely alarming and a privacy violation. It's essential to stay vigilant, change passwords, and update security settings regularly in such situations.
Reported by GetHuman8684441 on Friday, November 3, 2023 3:48 PM
I am experiencing difficulties recovering access to my Hotmail account. This account has been with me since I was 16 years old, and I also have two other email addresses associated with it. Unfortunately, I lost my phone over a year ago, and there have been unauthorized access attempts on my Hotmail, Gmail, and iCloud accounts. Despite trying everything I can remember, I am unable to regain access. This Hotmail account is crucial to me as it holds important information dating back to when I was 16. I can provide any necessary information to verify my identity, although my original devices have been stolen.
Reported by GetHuman8684954 on Friday, November 3, 2023 10:21 PM
My name is Joseph Walker, born on July 18, [redacted]. I created a PSN account linked to the email [redacted] I've invested over $[redacted] on this account, but I'm unable to access it now as I can't log in to activate the primary account. Unfortunately, I made a mistake with my password and now cannot access the email linked to the account. To resolve this, I need assistance in recovering my original email address to secure my expensive PlayStation account. You can reach me at my current/work email [redacted] or call me at [redacted]. Any help in accessing my account would be greatly appreciated.
Reported by GetHuman8686493 on Sunday, November 5, 2023 2:22 PM
Hello, I have been facing issues with recovering my password for my main email address, [redacted], and despite multiple attempts, I have been unsuccessful. This email is crucial for accessing several of my applications, and I would greatly appreciate your help in resolving this matter. Best regards, Franck V.
Reported by GetHuman-franckva on Monday, November 6, 2023 1:37 PM
I attempted to create an email address but unfortunately, I am now unable to access it as I mistakenly entered the wrong password multiple times. Despite providing registration details for this new email, the system has deemed the information insufficient to recover the account. Regrettably, I am unable to even attempt to enter the correct password to regain access to the account.
Reported by GetHuman8688659 on Tuesday, November 7, 2023 9:13 AM
I am unable to access my account registered with [redacted] due to a security issue. Unfortunately, I have lost my registered mobile number. I can provide details of active sessions, logged-in devices, and other account information. I have been using this account for over 12 years, and suddenly it stopped working. Please assist me in recovering my account as I have been unable to access it for the past 3 months. Thank you.
Reported by GetHuman-mohalafn on Saturday, November 11, 2023 11:34 PM
I am having trouble accessing my account as it appears to be locked. I mainly use this account for Facebook and playing games on Epic Games and Nintendo. I have recently changed my phone number and now I am unable to log into my account. This is concerning as I risk losing access to my Epic Games account which has money invested in it. I would appreciate it if this issue could be resolved promptly.
Reported by GetHuman8695709 on Monday, November 13, 2023 3:45 PM
I created my account back in 2[redacted], but I forgot the password. I attempted to recover it using the form, but was unsuccessful. After several unsuccessful login attempts, I got locked out. I simply need to reset the password for my Hotmail account as I have important applications linked to it. Thank you. The account I am trying to recover is ([redacted]).
Reported by GetHuman-odaimoha on Thursday, November 16, 2023 1:46 PM
I forgot the password for my account [redacted] When I try to reset it, a code is sent to my home phone, which cannot receive texts. The secondary email linked to the account is unrecognized. I need a way to update the phone number on the account to receive the text code for password resetting as everything is linked to this email.
Reported by GetHuman8700047 on Thursday, November 16, 2023 7:48 PM
When I relocated from South Africa to New Zealand, I encountered an issue with my email ([redacted]). The system locked me out, suspecting unauthorized access due to the change in location. Despite my attempts to answer the security question, I couldn't verify as I no longer had my old phone number. I created a new email but urgently require access to important emails. Currently, the system indicates that the old email address is non-existent. How can I recover access to my previous emails?
Reported by GetHuman-lizdiz on Monday, November 20, 2023 9:11 AM
Hello, I have been trying for a while to recover my two email addresses, but it's been impossible. Even when I use the account recovery form, it keeps telling me it's wrong or incomplete. I have sensitive data on those accounts, and I can't speak to a person at Microsoft since it's all automated for recovery. The two email addresses are [redacted] and [redacted]
Reported by GetHuman-acoufinh on Friday, December 1, 2023 5:42 PM
I need help resetting my email password for ev**[redacted] as I have forgotten my verified email address. I received an email regarding the recovery of my Microsoft account, but the information I provided did not validate the account ownership. Microsoft considers security and privacy a priority and is cautious about confirming account ownership.
Reported by GetHuman-evan_tha on Wednesday, December 6, 2023 1:52 PM
I am having difficulty accessing my Epic Games account as it is linked to my old email address and I have forgotten the password. Even after attempting to recover the account, I am unable to receive the verification code as the registered mobile number is no longer in service. I am unable to provide enough details to confirm my ownership of the account. I possess identification such as a passport and driving license to verify my identity. Unfortunately, I am struggling to find a way to contact Hotmail for assistance with this matter.
Reported by GetHuman-daveofbr on Saturday, December 16, 2023 10:33 AM
I am having difficulties with accessing my Hotmail account. The system keeps telling me that my password is incorrect, despite it being correct. After multiple failed attempts, I have been locked out. I am unable to reset my password because my recovery email is linked to my Gmail account, which I can't access because it's linked back to my Hotmail account for recovery. This has resulted in a loop where I cannot receive the verification code. Adding to that, I am unable to include a mobile number for recovery in my Gmail account due to my inability to access it. I am at a loss for what to do next.
Reported by GetHuman8711396 on Sunday, December 24, 2023 12:07 AM
I can no longer access my email account [redacted] due to a security message that is blocking my entry. When trying to update my information, I was prompted to provide details about recent email communications which I do not recall as I rarely send emails. I entered random information and submitted the data on January 31, [redacted]. I am unsure how to proceed with the identification process but I am eager to regain access to my email account.
Reported by GetHuman8715112 on Thursday, February 1, 2024 2:39 PM
I am having trouble resetting my Hotmail password. Every time I try, I receive the following message: "We have recently received a request to recover the Microsoft account ab**[redacted] Unfortunately, we were unable to verify that you are the owner of this account based on the information provided. Microsoft is committed to the security and confidentiality of its customers, and ensuring the protection of your personal data requires us to take great care to verify that this account belongs to you." I have made several attempts without success.
Reported by GetHuman8715451 on Tuesday, February 6, 2024 5:55 PM

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