Hotmail was a popular free online email service that was eventually purchased by Microsoft and rebranded as Outlook.com. Even though Hotmail has been rebranded, many people still have hotmail.com email accounts.
It should be noted that while Outlook.com offers a free email account option, and continues to support Hotmail.com accounts, it is not possible to receive phone-based customer support. However, if you have a premium Outlook.com account, which you can get with your Office 365 subscription, phone-based and other forms of direct customer support is available.
If you only have a free Hotmail or Outlook.com account, you can submit a request for support through Microsoft's email form or through its AI bot.
People call Hotmail customer support for a range of reasons, including:
Before calling Hotmail customer service, make sure you have what you need for a successful call:
Hotmail account holders are generally satisfied with the premium customer service offered to those with a paid subscription to Office 365. They note that it may take a little time to connect with a human being, but that once they do, the support representative is willing to stay on the phone and work with them to ensure that their issue is resolved.
Hotmail customer service can resolve most issues with your Hotmail account, including login problems, compatibility issues with your browser or external mail program, problems with hacked and hijacked accounts, researching erroneous charges and other email account concerns.
Hotmail customer service can't prevent others from emailing you, though a customer service representative could show you how to block and filter messages. In addition, if you are using an operating system that doesn't work well with Hotmail, a customer service representative won't be able to resolve that for you.
If you end a call with Hotmail customer service and feel that your questions were not answered or that your situation was not resolved, don't fret. You still have options.
First, review the notes you took during your original call to Hotmail customer support. If you didn't take notes, jot down what you remember from the call. You may be able to spot a miscommunication or misunderstanding, which you can explain to the person you speak to when you call back.
Next, call Hotmail customer support again. The next agent you speak to might be in a better position to help, particularly if he or she has more training and experience.
If you are unable to resolve your concern over the phone, try a different way of getting in touch. You can contact premium customer support online and via Microsoft's chatbot service. If the bot can't answer your questions, you'll be connected to a live customer support representative. The advantage of live chat is that you will have a written transcript of your conversation.
Another option is to seek help from Microsoft's community forums. This allows you to talk with other Hotmail users who may be able to help you with your issue.
Finally, Microsoft is active on social media. You can try reaching out to Microsoft's social media specialists through Twitter.
You came here to see Hotmail's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Hotmail agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Hotmail anyways and help you with your issue. Over the last 18 months, 20,592 customers like you have come in search of a phone number for Hotmail and helped us confirm they don't have one. Common reasons that people try to call Hotmail customer support department include Account Access, Hacked Account, Technical Support, Reset Password, Dispute a Charge and other customer service issues. Rather than trying to call Hotmail we recommend you tell us what issue you are having and then possibly contact them via web. Unfortunately, right now Hotmail doesn't have any phone numbers. It's not always clear what is the best way to talk to Hotmail representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While Hotmail does not have a toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other Hotmail customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Hotmail please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hotmail.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Hotmail, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Amazon Phone Number page. Or our Capital One Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Hotmail customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hotmail. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.