How Do I Recover My Account Access to Hotmail?

In a nutshell: Hotmail, which is now known as Outlook, is a popular email service that allows communication and collaboration. If you lose access to your Hotmail account, there are steps you can take to regain it. First, assess the situation and identify if it's a password issue or a security concern. Then, visit the Hotmail account recovery page and enter your email address. Choose an account recovery option, such as email, phone number, or security questions. You will receive a verification code if you choose the email or phone number option. Answer security questions if necessary. After verifying your identity, change your password and update your security information. Check for any suspicious activity and consider enabling two-factor authentication for added security. If you still have issues, contact Hotmail support for assistance.

Christian Allen is the editor / author responsible for this content.
Jan 23, 2024


Hotmail, now known as Outlook, is a widely used email service that provides communication and collaboration. Losing access to your Hotmail account can be a frustrating experience, the good news is you can regain your account. Keep reading to learn the steps to recover your account access to Hotmail.

Assess the Situation

Ask yourself some questions. Did you forget your password, or is there a more serious security concern? Identifying the root cause will guide you through the recovery process more effectively.

Visit the Hotmail Account Recovery Page

Navigate to the Hotmail account recovery page. You can find this on the Outlook login page by selecting the "Can't access your account?" option. This will take you to the account recovery page, where you can begin the process of regaining access to your Hotmail account.

How Do I Recover My Account Access to Hotmail? (Step 2)

Enter Your Hotmail Email Address

On the recovery page, enter the email address associated with your Hotmail account. Ensure that you type it accurately to proceed to the next step. Double-check for typos to avoid any unnecessary delays in the recovery process.

How Do I Recover My Account Access to Hotmail? (Step 3)

Choose the Account Recovery Option

Hotmail provides multiple account recovery options, such as email, phone number, or security questions. Select the option that is most convenient for you. If you have access to the alternative email or phone number linked to your Hotmail account, choose the respective option. If not, the security questions might be the way to go.

How Do I Recover My Account Access to Hotmail? (Step 4)

Verification Code

Expect a message from Microsoft within 24 hours with instructions, and be prompt in taking action as there's a time limit for the recovery process. If you select the email or phone number option, you will receive a verification code. Enter this code on the recovery page to verify your identity.

Answer Security Questions

If you opted for security questions, answer them accurately. These questions are set up during the initial account creation and serve as an additional layer of security. Provide the correct answers.

Change Your Password

Once you successfully verify your identity, you'll receive a prompt to create a new password for your Hotmail account. Choose a unique password.

How Do I Recover My Account Access to Hotmail? (Step 7)

Update Security Information

Review and update your security information. Ensure that your alternative email address and phone number are current and accessible. This is important for future account recovery and security notifications.

Check for Suspicious Activity

When you have recovered and secured your account, it's wise to review your recent account activity. Check for any suspicious logins or unauthorized access. If you notice anything unusual, consider enabling two-factor authentication for an extra layer of security.

Enable Two-Factor Authentication (2FA)

To further enhance the security of your Hotmail account, consider enabling two-factor authentication (2FA). This adds an extra step to the login process by requiring a verification code from a secondary device. This additional layer of security can prevent unauthorized access even if your password is compromised.

How Do I Recover My Account Access to Hotmail? (Step 10)

Contact Hotmail Support

If you encounter persistent issues or cannot recover your account using the provided methods, reaching out to Hotmail support is the next logical step. Visit the Microsoft support page and explore the available options for assistance. Be prepared to provide detailed information about your account and the steps you've taken to facilitate a smoother resolution.

How Do I Recover My Account Access to Hotmail? (Step 11)


Restoring access to your Hotmail account requires a methodical and thorough approach. Users can successfully recover their accounts and reestablish control over their email communication by carefully following the guidelines. Adhering to Hotmail's security measures and verification protocols is crucial to authenticate the account recovery process.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Recover My Account Access to Hotmail?

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