Hotmail Customer Service Issues

I created an account many years ago, around [redacted] or earlier. After attempting to log in a few years ago and failing to recall my password, I have been locked out despite filling out information forms. It’s challenging to remember every detail after 5+ years. The recovery email linked to the account is inaccessible since I cannot recall setting it up. When I select “I don’t have these anymore,” I am prompted for a security question. Despite entering the correct password, the system states, “someone else may be using your account; we need to verify it's you,” though no one has accessed it in years. This situation has left me locked out. It feels pointless to have a security question if answering it correctly still denies access. I am requesting to have the account unlocked so that I can regain access to it. Thank you.

Hello Microsoft team, I am Abbie, and I am struggling to log into my Hotmail address. I am currently overseas and need access urgently. I can provide past passwords but no longer have access to the phone number linked to my account. I am willing to verify my identity with my bank details, ID, passport, and address. My Hotmail account is linked to my Facebook, Instagram, Skype, and various other accounts. Recently, I attempted to log in from Indonesia on my boyfriend's iPhone unsuccessfully. While I am automatically logged in on my phone, I haven't been prompted for my password in a while. Despite several attempts with recent passwords, I remain locked out. Although I can access the account on my phone, I have internet connectivity issues. I have been trying to recover my account, but I am puzzled by the failure to ask for my security questions and the ongoing inability to access my account after two days. I urgently need assistance to regain access to my account. Please reach out to me to help resolve this matter. Best regards, Abbie Wilson-Bunce

Hello, I am having trouble accessing my account from my tablet, and now I am unable to access my email. The security questions are difficult as I have never used Xbox or Skype with this account tengwenbob. It's been years since I last used Skype anyway, as nowadays people use WhatsApp. The password I used for this account is BREAKINGnews00. I need to access my email to check if the school I applied to has sent me any information. Here are some details about my account: I recently bought shoes for around SR1075 Seychelles Rupees (approximately $75 USD) on a site named Masorini earlier this month. I use [redacted] for Netflix, Tinder, Deezer, and FansOnly. I also emailed a Paulette Tidesley a few months ago regarding an invitation letter for an immigration officer in Manchester and some boxes she was sending me for my mother's 50th wedding anniversary party. Please help me regain access to my account. Thank you.

I live in Qatar and came to Pakistan for Eid holidays. When I tried to log in to my Hotmail account here, it got locked due to unusual activity. I tried to recover it multiple times and filled out the form to the best of my knowledge. However, today I received an email stating that my account has been permanently closed and that I need to create a new account to use Hotmail. I have many important emails in that account. Please help me retrieve it. My Hotmail ID is [redacted]

I recently got a new phone and installed the Outlook mobile app on my Android device. Upon entering the wrong password multiple times, the app locked itself. I attempted to fill out the password recovery form five times, but unfortunately, it was unsuccessful. Despite providing the correct information, I received an automated message stating that the account cannot be activated. This is urgent as I rely on my [redacted] email for daily activities. It's crucial for recovering passwords for all my accounts. I appreciate any assistance in recovering access to my account.

Hello, I recently received a message stating that my Apple ID has been automatically disabled due to unauthorized login attempts from a different IP location. The incident was on June 19, [redacted], from Canada using Google Chrome Canary. I have been advised to go to my account immediately to prevent any further issues with my Apple Support account. To verify my Apple ID, I am recommended to update my billing information. This message was purportedly from Apple Inc., and they have requested not to reply to the email. Instead, they instruct to visit the Help Center for immediate assistance. Thank you.

Today, a customer called me about an email they received from our company regarding changes in payment methods. The email instructed them to wire money instead of using the previous methods. I discovered that our emails have been going to junk mail or the Archive folder instead of the inbox for the past couple of weeks. This issue seems to have started with an email from DHL. Resolving this is crucial as it involves business emails.

I have owned my [redacted] account for approximately nine years, but have not used it in some time as I have transitioned to new email accounts over the years. Unfortunately, I need to access my Instagram account, which is linked to my old email, to reset my password. However, I have forgotten the password to my original email account and am unable to retrieve the verification code needed to reset my Instagram password. I have attempted to complete the account recovery forms without success due to lack of recent activity on the email account, resulting in insufficient information to verify my identity. I would appreciate any assistance in resolving this matter promptly so I can regain access to both my email and Instagram account. Thank you for your attention to this issue.

Hello, I used to have an old Hotmail email, [redacted], linked to my Facebook account. I am trying to delete my old Facebook account, but I can't remember my Hotmail password, old phone number, or the email associated with that Hotmail account. Despite answering numerous questions about my account, I am struggling due to the account's age, as I can't recall old emails or subject lines. Even though I provided the correct answer to my security question about my first car being a Honda, it wasn't accepted. The name "Kaila" in my email is that of my daughter, and I am willing to answer more security questions if prompted. I haven't used Skype in years, so I can't provide details about that either. Please reach out to help me regain access to my [redacted] account, so I can reset my old Facebook account and have it deleted. Thank you, Elizabeth (Lisa) Konther.

I have been attempting to recover my Hotmail account, [redacted], for the past few days. Despite assistance from my two tech-savvy daughters, we have been unsuccessful in regaining access to my account. I have tried to reset the password multiple times, but each time I end up going through the same screens repeatedly. As my email is inaccessible, please contact me via text at [redacted] with the necessary instructions.

This situation is unacceptable as you are using an automated system to verify my identity. I've been a Hotmail user for over 20 years since my first year at university without any issues. I suggest verifying through my government email, given the numerous emails sent from it to my Hotmail account during my 13 years in the Ontario Government. If this isn't resolved, I will share my negative experience with as many people as possible. My friends and family are in the UK, and Facebook and Twitter will hear about this. This reflects poorly on your organization's lack of empathy. Frustrated, Arron S. From: [redacted] Sent: August 16, [redacted] 2:49 PM To: S, Arron (MCCSS) Subject: Update on your account recovery request for ar*****@hotmail.com We received your request to recover your Microsoft account ar*****@hotmail.com. Unfortunately, our system didn't validate your ownership based on the provided information. For security reasons, we've temporarily blocked your account. To regain access, please submit a new verification form with accurate details. Your cooperation is appreciated.

My account was compromised yesterday, and the language was changed by the hacker. They contacted my contacts, pretending to be me. I've already changed my password, but now I'm unable to receive any emails. Here are the details from the unusual sign-in activity email I received: Country/region: Nigeria IP address: [redacted].56.61.17 Date: 26/08/[redacted] 15:14 (EAT) Platform: Windows Browser: Firefox I need the language settings to be reverted to English (UK), and I'd like this issue to be investigated promptly.

I would like to update my password for my email account. The current email address is [redacted] While trying to recover my Facebook password by selecting "I forgot my password," I am unable to access the reset code sent to the email due to the forgotten password. I kindly request the code to be sent to my recent email address [redacted] or to reach me at [redacted]. Previously, I contacted a hotmail assistance number displayed on my phone, 1-[redacted], and was asked to pay $[redacted].00 for assistance, but I suspect it was a scam. Despite attempting to reach them again today, I was disconnected twice. I urgently need someone from hotmail or Microsoft to provide a reset code via email or phone. Thank you for your assistance.

Hello, I am experiencing difficulties accessing my account due to being unable to verify my information accurately on the forms provided. My account was compromised more than a year ago, and despite several attempts, I have been unsuccessful in regaining access. The challenge lies in my inability to recall certain information from when the account was created over a decade ago, such as old passwords. I have made efforts to prove my ownership through previous emails, including subject lines and other identifiable details, to no avail. Regrettably, my frustration has led me to create a new email account, only to encounter further issues as I am locked out of social media accounts linked to the email [redacted], as I cannot access it for verification codes. I am seeking assistance in restoring access to my email account, as this ongoing situation has been extremely distressing. Your help in resolving this matter would be greatly appreciated. Thank you.

Hello, my name is Sandra Peralta. I've been attempting to recover my old Hotmail email account, but despite my efforts, the information I provide in the recovery application is deemed insufficient. I am eager to regain access to this account for two important reasons. Primarily, there are cherished photos stored in that email account that I am keen on retrieving. Additionally, my tumblr account is linked to that email, and without the email password, I am unable to access my tumblr account where I hold a significant amount of personal history. I have exhausted my attempts to recover the account and am reaching out for assistance. Any help in recovering this account would be greatly appreciated. Email: [redacted] Some remembered passwords: sp93maragua purplephone77 Joejonas1 Awaiting your response eagerly. Thank you.

Hello. I've been using a Hotmail account for a long time. Lately, I keep getting messages that my account is full and can't send or receive emails. Despite clearing out a lot of space, it continues to show as full. What should I do? Can I create a new Hotmail account instead? I'm having trouble figuring out how to open a new one. Thank you for your assistance. Best regards.

I've had a Hotmail account for 22 years under [redacted] Initially, my password was a combination of two chemicals, which I never forgot. When Hotmail required numbers and symbols, I added a number at the end. It worked for a while, but then my password was not consistently accepted. Although my phone autofilled and logged in, I couldn't access my account elsewhere. After logging off my phone, I couldn't log back in. I need to retrieve my information as it belongs to me. I've tried the "forgot your password" prompts with no success. I suspect someone might have taken control of my email or there's a Hotmail account issue. I've tried every possible combination of numbers with my password and nothing works. I have important emails, drafts, songs, and pictures in that account that I wish to recover. I hope to resolve this issue without involving third parties like justanswers. I don't trust them with my compromised information. Ken Cochrane

While in Mexico, an individual claiming to work for MSN borrowed my phone under the pretense of checking my Messenger due to a drained battery. During this time, he intentionally discovered my password letter by letter. Later, upon returning to the United States and attempting to access Hotmail, I found that my password, which I always use and know well, had allegedly been changed the previous night. Despite using the same password across all platforms, the hacker in question, whom I suspect has a history of unauthorized access, has caused me distress. I am currently unable to seek assistance from Hotmail support, as they are unresponsive to my inquiries, making me feel marginalized.

I've been struggling to access my email for two months now. Unfortunately, I forgot my password and despite trying to reset it, I haven't been successful. The system requires specific email addresses of people I've corresponded with, but as I haven't really used this email to communicate with anyone, I'm stuck. I'm willing to provide any necessary information, including a copy of my Massachusetts ID and my birthdate, which is June 23, [redacted]. The email address I'm trying to recover is [redacted] The last password I recall using was (cmpatrick3) and the one before that might have been (mongo05). There's vital and irreplaceable data in this email account, so I'm hoping for assistance. Thank you, Craig Gaudette.

I'm having difficulty recovering my account due to challenging security measures and no available support chat. I urgently need access to my old email for my Xbox and Pokémon accounts. I no longer have the old phone number linked to the account to receive verification codes. Additionally, any purchases made using the email were done with my mom's credit card, to which I no longer have access. The email address I'm trying to recover is [redacted] I used this email for various online games and services over the years. Unfortunately, I cannot remember the secondary email address linked to this account for verification. The automated security process keeps blocking my recovery attempts, and I am at a loss on how to prove my identity. I would greatly appreciate any assistance in regaining access to my accounts and games.