Hotmail Customer Service Issues

Hi, I've had this [redacted] account for over 5 years without any issues. Recently, when I tried to log in from a different device, I encountered problems. The system is asking me to verify my identity by sending a code to my old phone number [redacted], which I no longer have. I then attempted to receive the code on my alternative email address, [redacted], and followed all the steps, but it's still stuck on updating my credentials. This situation is causing issues with my bank account, business, and other matters as I am unable to receive important emails. I'm feeling frustrated as every attempt leads me back to square one. I desperately need help recovering my email account. I'm willing to provide any necessary information. Thank you for your assistance. Sincerely, David F.

I have been attempting to recover access to my Hotmail account since 4/21/18. So far, your company has informed me that the information provided was insufficient for validating my account ownership. I believe there have been unauthorized activities on my account and others associated with it. I am frustrated by the lack of progress. My email is [redacted] This email has been in use since my employment at Westin Mission Hills Resort. My cell phone number has changed from [redacted] to [redacted]. The recovery emails are [redacted] or [redacted], and the alternate number linked to the account is (***)***-**08. I am uncertain about the owner of this number. Details about my children and addresses where I have resided are provided to aid in account verification. Due to the account's long history, there is essential data and memories stored within that I need access to. I am eager to resolve this issue and appreciate your assistance.

To Whom It May Concern, I, Ahmed Khalaf, am the account holder of [redacted] On 6-2-[redacted], I attempted to access my email but was unable to do so due to an incorrect password. I have not altered my password recently. Subsequently, I received a notification that my email account could not be recovered as it seemed someone else may be accessing my account from a different device. I kindly request assistance in recovering my password and regaining access to my account, as there are important emails saved there. Thank you for your support.

I am unable to access my Hotmail account. Even though I know my email and password, when logging in from a different location, it asks for verification. The recovery email associated with the account is an old work address no longer in use. This account was set up years ago, and I don't recall all the information provided during setup. I mainly receive notifications from Facebook and LinkedIn and need access to retrieve my LinkedIn login details. Your help is appreciated.

While on vacation, I discovered that my phone was hacked, compromising my social media accounts and recreating my [redacted] email address. Although the email had been inactive and deleted, the hacker recreated it shortly after gaining access to my phone. I contacted the support team, and thankfully, they suspended the [redacted] account, preventing the hacker from using it further. Retrieving this email address is crucial since it is connected to all my social media accounts, essential for my work as a session player. Without access to [redacted], I cannot log in to these sites, which are vital for my job and income. I urgently need assistance to regain control of this email to continue working and managing my financial responsibilities. Kindly contact me at [redacted] to provide further support. Thank you for your help. Best regards, Matt Davis

Hello, I am experiencing issues with my Hotmail account being locked. Despite multiple attempts to reset the password, I am unable to verify ownership. I have used this email address for my wedding and it is crucial for contacting important vendors such as the priest, photographers, and bands. Could you please help me resolve this matter and regain access to my email address? You can reach out to me at my alternate email address [redacted] Thank you, Catherine D.

I contacted Hotmail twice today at 0[redacted], at 13:37 and 14:59. On both occasions, I was assured a callback within an hour, but I have not received any communication. During the second call, I was informed that a technician was addressing the issue, though I remain uncertain about its severity. Just before my initial call, I had tried to share two emails with a local councillor and now fear inadvertently sharing my entire email account. Additionally, I suspect there may be a group of councillors with access to all emails. While at the library today, I noticed that Hotmail still has my old mobile number on file. Both representatives suggested mentioning this to the technician, who should contact me on my current mobile number listed in their records. I am quite concerned and seeking assistance with this matter.

Hello, I would like to report that my wife's Hotmail email address, [redacted], seems to be shared with another user. We have used this email for years, but recently noticed someone else with the same address. This became apparent when we received Facebook friend requests for an account we didn't create. We are concerned about our account's privacy implications. We request assistance from Hotmail/Outlook to address and resolve this issue. The reference email linked to the account for security purposes is [redacted]

I've made multiple attempts to receive the code on my mobile, but I haven't received anything yet. I believe the issue lies on your end because my phone number in your system that ends with 39 is correct and it's the only one I use. I've tried to send the mail since the day before yesterday several times and still didn't get any code. This email is crucial to me, and I feel frustrated that you've prevented me from accessing it. Please make sure to fix your text system before removing people's emails. Even the password I've been using is still valid. The code should be sent to my phone as it's a very simple process.

Last week, I received a prompt to log into my Microsoft account that wouldn't allow me to proceed without taking action. After logging in and attempting to link my primary Hotmail account, which I've had for over 20 years, I was informed I couldn't use it due to belonging to another "domain." This morning, the same Microsoft prompt interrupted my work session, and upon logging in, my long-standing account has gone missing. After spending two and a half hours troubleshooting, even contacting Microsoft with the assistance of Lady REN who provided me with case #[redacted], I attempted to access the support link given but was met with an unavailable Safari page. I even considered purchasing Office [redacted], but encountered issues related to cookies. This experience has left me baffled and frustrated by what seems like a form of piracy.

Hello, I'm seeking assistance with a Facebook dilemma I encountered after changing the hardware on my PC. Unfortunately, I've forgotten my password and can't retrieve it through my alternative email as I'm unable to access them due to a security check. This has put me in an endless loop, making it impossible for me to recover my Facebook account. My IP address, location, and everything else have remained the same for years, proving my identity as Emanuel Vlakić. I'm willing to provide any necessary proof, such as my ID card, voice chat, or a phone call. Please, I implore you to help me regain access to my account.

I am having trouble accessing my emails because my account is blocked. I have tried to provide all the necessary information. I rely on this email address for my holiday bookings and job applications. I have corresponded with Liam Rowles about our holiday visas, spoken to Mark Bailey regarding appeal meetings, chatted with Cerys and Leah Moore about booking cocktails in Chester, and receive emails from Seeking Arrangements. I am at a loss for what more information to provide. If Hotmail wishes to contact me, they can reach me at [redacted] I have also created an account with the address [redacted] if they need to communicate with me through that.

Hi, I previously contacted you regarding an individual who is emailing me persistently. Following your instructions, I have forwarded the emails to Gmail. Could you please advise on the expected timeframe for resolving this issue? Moreover, I am looking for assistance on Outlook. Is there a way to prevent seeing the contents of emails from this person in my trash folder? Even though the emails are filtered, I can still see the sender's name. I believe blocking someone should ensure their emails are entirely restricted, rather than just moved to a different folder. Additionally, I am interested in setting up an automatic reply exclusively for this individual. Is there a method to implement this feature? I have received repeated emails from this individual, and I would like to permanently block any future correspondences from them. Ideally, if I block one email address, all associated emails should also be blocked automatically.

I am having difficulty accessing my Hotmail email account, which I now know is called Outlook. I have only remembered two variations of a password I used. I attempted to seek help twice via email but was unsuccessful due to not remembering enough details requested. I haven't logged into my email for approximately 1.5 years, so I am unable to recall specific email senders, subjects, or contents. I am willing to provide photos of my ID card and passport to Microsoft support to verify my identity. I can only share such sensitive information with verified Microsoft staff to protect against identity theft.

I apologize for any inconvenience caused. I have been using Hotmail since [redacted], and it has been my recovery email for a long time. Unfortunately, I have lost the password to access my Hotmail account, and it is linked to receive codes. I have been trying to use the phone number associated with my current email, but someone else has that number now and is not cooperating to help me receive the code. The phone provider did not inform me before reassigning the number. Hotmail is my only option now, and I urgently need to regain access. I cannot recall all the details due to the long period of time. Kindly assist me by asking any questions necessary for verification. Thank you for your help.

Hello Microsoft, I am reaching out from beAliv telecommunications in the Bahamas regarding an ongoing issue we are encountering. Our customers who have ported their numbers are facing challenges receiving verification messages from Microsoft services. This problem seems to stem from the incorrect routing of messages to the wrong telecom provider. We kindly request your assistance in liaising with your SMS aggregator to review the routing of verification messages to the Bahamas. Customer Number: ([redacted])-[redacted] Attempts to Receive Messages: 1. April 27th at 7:30 PM (GMT-4) 2. April 28th at 9:18 AM (GMT-4) 3. April 28th from 12 PM to 4 PM (GMT-4) The number of complaints regarding this matter is increasing daily, and we are eager to have it resolved promptly. Please find my contact details below for further communication or testing. Contact: - Derick Ferguson - Phone: 1[redacted] - Email: [redacted] Thank you, DF

Hello, I created an email account years ago when I was 16, and now at 30, I need to access it to delete a Facebook account made around the same time. Both accounts are linked to [redacted] (albeit misspelled). I've tried answering security questions, but over a decade later, I can't remember the details. I do have some personal information, but Microsoft doesn't recognize it. I urgently need to resolve this issue as I'm starting a business, and the content on both accounts is embarrassing and may impact my job prospects. I hope to have this matter resolved quickly. Thank you, Cody.

My wife's email address, [redacted], was compromised by an outside party, who now has control of the account. I managed to regain access and enabled two-step verification on her Apple phone. However, the hacker was able to recover the account using other access methods. We are seeking assistance in regaining full control and ensuring that only the 25-character access code is required for account recovery to prevent further unauthorized access. This situation is particularly disruptive to her business activities, and any help would be welcomed.

Hello, I am encountering an issue with my account, [redacted] When I signed up for Hotmail, I was in Pakistan and my mobile number was [redacted][redacted]. I am now residing in Jeddah, Saudi Arabia, and no longer have access to my Pakistani mobile number. Unfortunately, I also do not recall the security information requested. I kindly urge Microsoft to unblock my account as I have crucial email addresses stored there, and other important social applications and website logins associated with it, including LinkedIn, Monster.com, Facebook, Twitter, Skype, and Mingle 2. I remember the following email addresses linked to the account: 1) [redacted] 2) [redacted] I recently sent emails from these addresses without a subject. I appreciate your prompt attention to this matter. Best regards, Arslan

Dear Madam/Sir, I recently verified my email address; however, whenever I leave the country, my email gets blocked. This recurring issue has become frustrating and time-consuming, especially since I travel abroad frequently. Despite receiving notifications that the verification won't be needed again, it still occurs on every trip. I am inquiring whether this blocking is a manual process that can be stopped or if it's an automatic feature that will continue in the future. If this can't be resolved, I may need to switch to a different email provider. Your prompt response on this matter would be greatly appreciated. Best regards, Tibor Frank