I ordered a printer by phone from HP direct. I wanted a Deskjet **** printer like the...
GetHuman5182061's customer service issue with HP from August 2020
Help with my HP issue
The issue in GetHuman5182061's own words
I ordered a printer by phone from HP direct. I wanted a Deskjet **** printer like the one I had - and liked, which stopped working. I received a wireless printer with a scanner. There were no instructions as to operation. I was to download the HP app. I did. I did not find my model listed. It is a Deskjet **** All In One. I HAVE ABSOLUTELY NO TECH SKILL ABILITY. I want this printer OUT OF MY LIFE! I have been on the phone FOR HOURS SINCE YESTERDAY.
GetHuman5182061 did not yet indicate what HP should do to make this right.
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How GetHuman5182061 fixed the problem
I am returning the printer after nearly * hours on the phone with lousy irritating music and attempting to communicate with virtual assistant. WHAT A DISASTER! I will never again buy ANYTHING from HP.
Please help with my HP issue
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GetHuman5182061 confirmed the issue is fixed. Hooray!
Aug 20th, 2020 10:24pm
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