How do I make a warranty claim for my HP computer?

If you are experiencing issues with your HP product and need to make a warranty claim, you've come to the right place. Follow this guide as it has everything that you need to know.

Jeff Whelpley is the editor / author responsible for this content.
Jul 19, 2019

A warranty is a legally binding written or non-written assurance describing the conditions and period under which a producer or a vendor will offer repair services for a defective purchased commodity to compensate the buyer. Breaching the warranty can result in the contract becoming void. Different products are bought with a warranty, which makes it possible for a buyer to claim the warranty if the commodity becomes defective within before the expiry of the warranty. The user can take the product back to the manufacturer or the vendor and have it repaired according to the agreement without any costs incurred.

HP laptop is among the devices that come with a warranty allowing the user to get the machine fixed before the expiry of the warranty. If you own a HP computer, it is essential to know that the warranty will cover repairs, replacements, and other manufacturing defects but it does not cover drops, spills, fires and other natural disasters. Accidental damage which includes spilling liquid on the screen or the keyboard is categorized as Customer Induced Damage (CID), and the warranty will not cover such repairs or replacements.

You recently purchased a HP computer, and some keys on the keyboard are not functional, some USB ports are not sensitive, and this is hugely frustrating you since you can't complete your projects. Your financial situations do not allow you to purchase a new computer to get things done. Worry not, you have the option of making a warranty claim to the manufacturer, and the issue will get sorted, and you can resume your businesses. How do you go about making you're the warranty claim for your computer? We offer you simple guides that allow you to make a successful warranty claim to get your machine fixed on time.

Create a user account

The primary step before making a warranty claim is to sign up as a user in the HP website and create your account. If you are sure that the issue with your computer is not Self Induced Damage, proceed with the process to make your warranty claim. You are also required to verify that your computer is under warranty and the warranty is yet to expire.

Verify Warranty Status

You are required to visit the HP website, excellent customer support, and proceed to product warranty check. You will then to be prompted to enter the country of purchase, the serial number of the product and continue to check the status of the warranty.

Contact Support

After verifying that the warranty for your computer is valid, contact customer care through the website and you will be guided on how to make a warranty claim. To contact support, access the HP website, proceed to support and select the appropriate method that fits you to contact support. Follow the process and communicate your requests. The active customer service will review the issue and give the necessary steps required to get the computer checked and repaired.

If efforts to contact customer service fails, ask the HP community and members who have faced a similar challenger in the past will reach out. They provide answers to questions asked, and they will lead you on the most effective process to follow in making a claim.

You can also carry the computer with you to the dealer who sold the product to you. Ensure to bring the written agreement of the warranty with you so that the dealer can communicate with the manufacturer and get the computer repaired. Repairing the equipment will take some days or weeks since the product is sent back to the manufacturer who is the only one with the power to make alterations

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I make a warranty claim for my HP computer?

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