I have an HP Officejet Pro **** printer bought in the US. I live in Panama, so I bough...

GetHuman-mavisly's customer service issue with HP from March 2019

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The issue in GetHuman-mavisly's own words
I have an HP Officejet Pro **** printer bought in the US. I live in Panama, so I bought ink original HP ink cartridges (*******) in my country without noticing that there was a note indicating it was for Latin America use only. After having inserted these ink cartridges, the printer gave me the error indicating they were not intended for this printer since it was a US version unit. I then bought original cartridges in the US and tried to install them. **Now the printer displays the error: "Printhead not recognized or missing". I tried the troubleshooting steps in HP Support to update the firmware and also taking the printhead in and out several times, but it still does not work.
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HP

Customer service issue
Reported by GetHuman-mavisly
Mar 13th, 2019 - 5 mons ago
I have an issue with HP too
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GetHuman-mavisly started working on this issue
Mar 13th 5:06pm