I have a HP elitebook *** G* notebook. It has run of warranty. I am facing this issue...

GetHuman-khoj's customer service issue with HP from December 2018

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The issue in GetHuman-khoj's own words
I have a HP elitebook *** G* notebook. It has run of warranty. I am facing this issue.*The battery is not charging , sometimes it does otherwise it does'nt. removed the battery and still not working directly from power.*got to the shop and tried with new unbranded adapter .. it did not charge. this was exactly as **.* V as my old HP adapter. he tried with ** V adapter and the laptop started charging. Should i opt for ** v charger or is there some issue with the battery. Please help me on this*thanks*Khoj sahiwala
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Customer service issue
Reported by GetHuman-khoj
Dec 6th, 2018 - a mon ago
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Dec 6th, 2018 4:21am