Five months after purchase, my laptop would not power on anymore. Adapter cables checke...

GetHuman1617740's customer service issue with HP from November 2018

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Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your HP. Just click the link and sign into your HP account. If you are in need of a repair you will need to call HP. First, check your warranty to see if the HP is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman1617740's own words
Five months after purchase, my laptop would not power on anymore. Adapter cables checked and verified working. Contacted HP and after walking me through steps to try myself, still would not power on. Unit was then sent to HP for repair as it was still under warranty. After months of waiting, I received the unit unrepaired. I received an email stating they could not reach me. U never received a call nor email stating it could not be repaired. I'm just wanting to see what my next step is. I have a brand new laptop that I have only been able to use for * months before it died.
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HP

Customer service issue
Reported by GetHuman1617740
Nov 24th, 2018 - 3 mons ago
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Timeline
GetHuman1617740 started working on this issue
Nov 24th, 2018 6:37pm