Have a laptop ** " that was running slow. Got a tech to take over my laptop and he dele...

GetHuman-deereddi's customer service issue with HP from July 2018

Help with my HP issue
The issue in GetHuman-deereddi's own words
Have a laptop ** " that was running slow. Got a tech to take over my laptop and he deleted a lot of files and trash he said I should delete every couple weeks or so to keep hp laptop running up to speed. Seemed faster until next day it said I had no internet connection or firewall. When I called technology back next day and even though I had extended warranty they wanted to charge me ***.** just to tell me if I had virus. Been working fine,just slow, then from one day to next all this. I am not computer savvy by no means but something just doesn't seem legit. I'll never buy another hp laptop. That's not right
GetHuman-deereddi did not yet indicate what HP should do to make this right.
About * years. I just bought an extended warranty
I don't know how to do anything without thinking I'm going to make it worse. Even if they won't tell you what's wrong so you can try to fix it yourself
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How GetHuman-deereddi fixed the problem
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HP

Customer service issue
Reported by GetHuman-deereddi
Jul 1st, 2018 - 10 mons ago
I have an issue with HP too
Fixed
Seen by 8 customers so far
Similar issue to 753 others
0 customers following this
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Timeline
GetHuman-deereddi started working on this issue
Jul 1st, 2018 12:22am
GetHuman-deereddi indicated the issue is not fixed yet.
Jul 1st, 2018 1:28am
GetHuman-deereddi indicated the issue is not fixed yet.
Jul 1st, 2018 11:47am
GetHuman-deereddi indicated the issue is not fixed yet.
Jul 1st, 2018 12:02pm
GetHuman-deereddi indicated the issue is not fixed yet.
Jul 2nd, 2018 1:32am
GetHuman-deereddi confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 11:01am