Have a laptop ** " that was running slow. Got a tech to take over my laptop and he dele...
GetHuman-deereddi's customer service issue with HP from July 2018
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The issue in GetHuman-deereddi's own words
Have a laptop ** " that was running slow. Got a tech to take over my laptop and he deleted a lot of files and trash he said I should delete every couple weeks or so to keep hp laptop running up to speed. Seemed faster until next day it said I had no internet connection or firewall. When I called technology back next day and even though I had extended warranty they wanted to charge me ***.** just to tell me if I had virus. Been working fine,just slow, then from one day to next all this. I am not computer savvy by no means but something just doesn't seem legit. I'll never buy another hp laptop. That's not right
GetHuman-deereddi did not yet indicate what HP should do to make this right.
About * years. I just bought an extended warranty
I don't know how to do anything without thinking I'm going to make it worse. Even if they won't tell you what's wrong so you can try to fix it yourself
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