Grubhub Customer FAQ

No, Grubhub does not require its drivers to have health insurance. However, as independent contractors, Grubhub drivers are responsible for their own health insurance. It's important for drivers to consider their personal health insurance needs when deciding to work as an independent contractor for Grubhub. Please note, this also applies to taxes and potential vehicle repairs, as all of these expenses are managed by the contractors themselves, not Grubhub.

If your Grubhub order is showing as 'pick up' but you intended it to be a 'delivery', it means there might have been a mistake while placing the order. Unfortunately, once an order is placed, its type cannot be changed due to restaurant policies and preparing time. We suggest, in such a case, to either pick up the order from the restaurant yourself, or place a new order correctly specifying the delivery. Always make sure to double check your preferences before finalizing your order to avoid such issues.

This may be due to several reasons. The first thing to do is make sure that your card information is correctly entered and up-to-date. Errors in the card's expiry date, CVV, or billing address can lead to issues during checkout. If your card details are correct, it would be helpful to check with your bank. Sometimes, your bank may have additional security measures that prevent unrecognized transactions. If you're still having trouble, consider using another method of payment available. Remember, Grubhub accepts multiple payment methods, including some major credit cards, certain gift cards, Apple Pay, Google Pay, PayPal, and Venmo.

Bank verification may take some time due to several reasons. It could be due to delays in transaction processing by the bank, necessary security checks, or the need to review certain transactions manually for verification. Grubhub uses bank verification to ensure a secure transaction environment for its users. It's important to note that the timeline can vary depending on the bank. Typically, it should be completed within a few business days, but sometimes it may take longer. This allows Grubhub to provide a secure environment for your transactions, helping to protect against fraud and unauthorized activity.

We're sorry to hear about this mishap. If your order was delivered to the wrong address, you should contact Grubhub immediately. Let them know what happened so they can help rectify the situation. Depending on the circumstances and Grubhub's policies, you may be eligible for a refund or redelivery. Remember to double-check your delivery address when placing orders in the future to avoid similar issues.