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Grubhub Customer Service

Phone Number & Contact Info

Grubhub's Best Phone Number

877-585-7878
Toll-free·Calls Customer Service·Most popular Grubhub number
Q:

How do I talk to a live human at Grubhub?

A:Don't press anything, just hold for a representative.
Q:

Does Grubhub offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 51 seconds. The longest hold times are on Sunday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Grubhub phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Here is how our research team describes the way the Grubhub phone system greets you: If you are calling for your restaurant, press 1. Diners calling about an order, press 2. Corporate orders, press 3. Grubhub delivery driver, press 4.
Below are some clips we've found from Grubhub's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Grubhub. This call may be monitored or recorded for quality assurance. If you are calling for your restaurant, please press one. If you are a diner calling about an order that you've recently placed, please press two. If you are calling about a corporate order that you've placed for your company did you know that you can report a problem with an order and resolve the issue right through your Grubhub app? To chat with us or to try out our self help options, go to your Grubhub app, click on account, and the need help option to get started. Your opinion is important to us. We would like you to take a brief survey at the end of your call, so please stay on the line after your agent assist you."
Excerpt from a call with Grubhub
Saturday, January 6, 2024 4:32 PM

The first phone menu

"Thank you for calling Grubhub. This call may be monitored or recorded for quality assurance.
If you are calling for your restaurant, please press one.
If you are a diner calling about an order that you've recently placed, please press two.
If you are a Grubhub delivery driver, please press four."
Excerpt from a call with Grubhub
Tuesday, June 4, 2024 5:24 PM

After you press 1

"If you are calling about a corporate order that you've placed for for Thank you for calling Grubhub restaurant care. This call may be monitored or recorded for quality assurance. In order to expedite your call, please listen carefully as the options have recently changed.
For live order inquiries, press one.
For tablet technical support, press two."
Excerpt from a call with Grubhub
Monday, June 10, 2024 9:38 PM

After you press 4

"To hear these options Thank you for calling Grubhub driver care. Please listen carefully as the options have recently changed. Please listen carefully as our menu options have changed.
If you're calling about an order, press one.
For questions about your driver account, press two.
For payment related questions, press three.
For tax related questions, press four.
For all other questions, press five.
To hear these options again, press six.
To change your language preference, please press eight."
Excerpt from a call with Grubhub
Saturday, May 25, 2024 11:31 PM

What are the hours and when should I call?

Grubhub operates the call center for this 877-585-7878 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,614 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Grubhub phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Grubhub staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Grubhub is Sunday. The most busy day to call is Thursday, which averages 30% more phone calls by comparison. Again, this is based on a sample of 2,614 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Sunday, which is 661% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Shortest
Wed
Thu
Fri
Sat

The best time to call Grubhub

In summation, the best day to call Grubhub is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Grubhub staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Grubhub

If you have time to do a bit of reading before you call Grubhub, we recommend you read over some of our problem-specific articles.

Does Grubhub Deliver to Hospitals?

Grubhub connects restaurants with potential customers and helps customers to get food delivered at the comfort of their homes or other locations. Grubhub partners with restaurants and delivery personnel who get the food to the requested locations. Grubhub can deliver food to a hospital if that hospital allows food delivery from outside. To order food from Grubhub, you can visit their official website or download the Grubhub application from the play store. Grubhub will show you the restaurants that are near the delivery address that you can order from.

How Do I Sign Up for Grubhub?

Using Grubhub is a convenient way of having food delivered to your doorstep. The Grubhub app is user-friendly and is available on both android and iOS app stores. To create a Grubhub account, you should provide true and accurate information and agree to the terms and conditions of Grubhub. Failure to do this can have you blocked from using the app. You can create a Grubhub account from the mobile app or log in with your Facebook or Google accounts.

What payment methods does Grubhub accept?

Grubhub offers a variety of payment options to make ordering food hassle-free. We accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept debit cards, as long as they have a Visa or Mastercard logo. For your convenience, we provide the option to save your card information securely, allowing for quicker checkouts in the future. Grubhub also accepts payment methods such as Apple Pay, Google Pay, and PayPal, making it easier for customers to pay using their preferred digital wallets. Please note that cash-on-delivery is not available as a payment method, as all payments must be made electronically through our secure platform, ensuring a safe and seamless ordering experience.

Top Grubhub customer service problems

Click the link above to get answers to just about any Grubhub customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Grubhub, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 1m 45s , Jul 10, 2024 7:36 PM
General inquiry: "Caller seems frustrated with the situation."
- From a call lasting 2m 1s , Jul 10, 2024 5:04 PM
: "undefined"
- From a call lasting 2m 9s , Jul 10, 2024 3:32 AM
Trouble logging in: "We don't know our password and can't log on after a power surge."
- From a call lasting 8m , Jul 9, 2024 10:42 PM
: "undefined"
- From a call lasting 1m 6s , Jul 9, 2024 1:45 PM
: "undefined"
- From a call lasting 1m 21s , Jul 9, 2024 5:39 AM
: "undefined"
- From a call lasting 15s , Jul 8, 2024 11:05 PM
Updating delivery area: "I just recently moved and the area that I stay in now does not have Grubhub delivery, so I'm trying to find out the closest area where I can start delivering for Grubhub."
- From a call lasting 11m 13s , Jul 5, 2024 9:05 PM
Login trouble: "I tried to place an order but the app doesn't recognize my email and password."
- From a call lasting 7m 26s , Jul 5, 2024 5:57 PM
Issues with cashing out: "I had a problem last night with instant cash out, it's been pending for fourteen hours now."
- From a call lasting 11m 18s , Jul 5, 2024 3:15 PM

More Grubhub Customer Service Contacts

There are of course other ways to contact Grubhub customer service besides the phone. Below we list the best ones, by medium.

Grubhub Customer Service Live Chat

grubhub.com - Customer Service
Click "Need Help? Chat now" icon.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Grubhub provides this option.

Conclusion and closing notes

This is Grubhub's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Grubhub agent. This phone number is Grubhub's best phone number because 5,082 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-585-7878 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Grubhub first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Grubhub has 1 phone number. It's not always clear what is the best way to talk to Grubhub representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Grubhub. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Grubhub. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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