Grubhub Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Grubhub?
A:Don't press anything, just hold for a representative. You can also use our free service that can talk to Grubhub for you and report back. Q:
Does Grubhub offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 50 seconds. The longest hold times are on Saturday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Grubhub below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Grubhub phone number to document the phone system.
Here is how our research team describes the way the Grubhub phone system greets you: If you are calling for your restaurant, press 1. Diners calling about an order, press 2. Corporate orders, press 3. Grubhub delivery driver, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold for a representative.
Below are some clips we've found from Grubhub's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Grubhub. This call may be monitored or recorded for quality assurance.
If you are calling for your restaurant, please press one.
If you are a diner calling about an order that you've recently placed, please press two.
If you are calling about a corporate order that you've placed for your company did you know that you can report a problem with an order and resolve the issue right through your Grubhub app?
To chat with us or to try out our self help options, go to your Grubhub app, click on account, and the need help option to get started.
Your opinion is important to us. We would like you to take a brief survey at the end of your call, so please stay on the line after your agent assist you."
Excerpt from a call with Grubhub
Saturday, January 6, 2024 4:32 PM
The first phone menu
"Thank you for calling Grubhub. This call may be monitored or recorded for quality assurance.
If you are calling for your restaurant, please press one.
If you are a diner calling about an order that you've recently placed, please press two.
If you are a Grubhub delivery driver, please press four."
Excerpt from a call with Grubhub
Tuesday, June 4, 2024 5:24 PM
After you press 1
"If you are calling about a corporate order that you've placed for for Thank you for calling Grubhub restaurant care.
This call may be monitored or recorded for quality assurance.
In order to expedite your call, please listen carefully as the options have recently changed.
For live order inquiries, press one.
For tablet technical support, press two."
Excerpt from a call with Grubhub
Monday, June 10, 2024 9:38 PM
After you press 4
"To hear these options Thank you for calling Grubhub driver care.
Please listen carefully as the options have recently changed.
Please listen carefully as our menu options have changed.
If you're calling about an order, press one.
For questions about your driver account, press two.
For payment related questions, press three.
For tax related questions, press four.
For all other questions, press five.
To hear these options again, press six.
To change your language preference, please press eight."
Excerpt from a call with Grubhub
Saturday, May 25, 2024 11:31 PM
What are the hours and when should I call?
Grubhub operates the call center for this 877-585-7878 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,804 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Grubhub call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Grubhub phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Grubhub staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Grubhub is Sunday. The most busy day to call is Thursday, which averages 27% more phone calls by comparison. Again, this is based on a sample of 2,804 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Saturday, which is 620% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
- Sun
- Mon
- Tue
- Shortest
- Wed
- Thu
- Fri
- Sat
- Longest
The best time to call Grubhub
In summation, the best day to call Grubhub is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Grubhub staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Grubhub
If you have time to do a bit of reading before you call Grubhub, we recommend you read over some of our problem-specific articles.
Does Grubhub Deliver to Hospitals?
Grubhub connects restaurants with potential customers and helps customers to get food delivered at the comfort of their homes or other locations. Grubhub partners with restaurants and delivery personnel who get the food to the requested locations. Grubhub can deliver food to a hospital if that hospital allows food delivery from outside. To order food from Grubhub, you can visit their official website or download the Grubhub application from the play store. Grubhub will show you the restaurants that are near the delivery address that you can order from.
How Do I Sign Up for Grubhub?
Using Grubhub is a convenient way of having food delivered to your doorstep. The Grubhub app is user-friendly and is available on both android and iOS app stores. To create a Grubhub account, you should provide true and accurate information and agree to the terms and conditions of Grubhub. Failure to do this can have you blocked from using the app. You can create a Grubhub account from the mobile app or log in with your Facebook or Google accounts.
What payment methods does Grubhub accept?
Grubhub offers a variety of payment options to make ordering food hassle-free. We accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept debit cards, as long as they have a Visa or Mastercard logo. For your convenience, we provide the option to save your card information securely, allowing for quicker checkouts in the future. Grubhub also accepts payment methods such as Apple Pay, Google Pay, and PayPal, making it easier for customers to pay using their preferred digital wallets. Please note that cash-on-delivery is not available as a payment method, as all payments must be made electronically through our secure platform, ensuring a safe and seamless ordering experience.
Top Grubhub customer service problems
Click the link above to get answers to just about any Grubhub customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Grubhub, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund for closed restaurant: "Hi. It seems that the restaurant I ordered from is closed. Can I get a refund, please?"- From a call lasting 3m 50s , Jul 18, 2024 2:28 AM
Testing connection: "Hi. Can you hear me?"- From a call lasting 33s , Jul 18, 2024 2:27 AM
Requesting refund for cold order: "The food was gross, cold, barely edible, and I haven't eaten it because it was that way."- From a call lasting 8m 45s , Jul 13, 2024 12:23 AM
More Grubhub Customer Service Contacts
There are of course other ways to contact Grubhub customer service besides the phone. Below we list the best ones, by medium.
Grubhub Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Grubhub provides this option.
Conclusion and closing notes
This is Grubhub's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Grubhub agent. This phone number is Grubhub's best phone number because 5,082 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-585-7878 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Grubhub first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Grubhub has 1 phone number. It's not always clear what is the best way to talk to Grubhub representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Grubhub. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Grubhub. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.