Can I Get a Refund If Grubhub Takes Too Long?

Can I Get a Refund if GrubHub Takes Too Long?

GrubHub is an online food ordering and delivery service that connects restaurants and customers. The customer basically only has to wait at the door to receive their food.

You can order for food delivery using Grub Hub's online website or mobile app. Many restaurant and food business owners are having to use GrubHub to stay competitive.

For customers, getting a GrubHub delivery is a very convenient way to get your meal and it often arrives very quickly. However, there are times when GrubHub deliveries take long for a wide variety of reasons.

There may be terribly bad weather, bad traffic or a complicated order that takes long to prepare. In such a case, the GrubHub delivery will take longer than expected to arrive.

Customers are able to cancel such an order and ask GrubHub for a refund. However, before you can do that, you should read and understand GrubHub's refund policies.

GrubHub Refund Policies

GrubHub has recently rolled out a new policy whose aim is to simplify and resolve the way order issues are handled. The new policy essentially states that Grub will no longer contact restaurants about order issues like missing items or incorrect orders.

They will instead try and solve such issues right on the spot. They will do so by taking the refund amount directly from the restaurant's account. They may even fail to notify the restaurant.

Moreover, customers can ask for a refund without having to cancel their order. They only have to file a refund request with GrubHub customer service.

GrubHub will refund an order if there is an issue with the delivery or how the order was placed. On the other hand, they can refuse to offer refunds at their own discretion.

Moreover, they don't have to refund your purchase with cash. They may refund you with coupons or store credit.

Receiving Your Refund

The process of requesting a refund when a GrubHub order takes too long is quite straightforward. You need to report a problem with your order in order to receive a refund.

There are two ways to request a refund for a GrubHub order. Calling GrubHub customer support or calling the restaurant itself.

Requesting Refund by Calling Customer Support

If you want to request a refund from GrubHub, the best way to do so is to contact their customer support department. It is not only quick but it is also very efficient.

It is GrubHub's job to deliver your order as fast as possible and since orders are made by phone, cancelling them is done in the same manner.

The process of requesting a refund from GrubHub by calling customer service is as follows:

1. Go to GetHuman and obtain the GrubHub customer service number.
2. Follow the voice prompts and hold on the line until a customer service agent comes on the line.
3. Explain your issue and that you would like to cancel your order and ask for a refund.
4. Ensure your complaint is received and you will soon receive a response via email.

Requesting Refund by Contacting the Restaurant

There are people who prefer to contact the restaurant from which their food is being delivered. The assumption is that they think it is faster but that can be debated.

The process of contacting the restaurant is as follows:

1. Launch the GrubHub site or app and go to your account.
2. Click on the order that you would like to cancel.
3. Check the restaurant details and obtain their phone number.
4. Call the restaurant, cancel your order and ask for a refund.

You should note that it might take up to five days for your refund request to be processed. It might take longer for some financial institutions.