Groupon Customer Service Issues

Concerned Groupon Client - Denied Service on 12/27/20: On December 28, [redacted], I am submitting a complaint to Groupon against Susan Lee, Owner of Maui Spa & Sunday Spa in Whitestone Queens. Despite confirming my appointment by phone for a couple's massage on December 26, I was refused service on December 27. The staff member cited instructions from Susan Lee not to accept Groupons. After waiting until the appointment time expired, no resolution was reached with Susan Lee despite repeated attempts to contact her. She mentioned canceling the agreement with Groupon after our conversation on 12/26 at 11:40 am. I am seeking reimbursement for my $[redacted].00 Groupon purchase due to this situation. I have also contacted the Attorney General of New York regarding this incident. Contact me at [redacted] or [redacted] for further details. - Henri J Desrosiers

Hello, I purchased two Harley Davidson quad bikes on December 8th. The pink one arrived on the 11th but is not charging, so I need to return it. Unfortunately, the white one never arrived. The order number for the white bike is [redacted][redacted]. I had to purchase a replacement as this was a Christmas gift for my nephew. I have always had good experiences with orders from Groupon in the past. My name is Julie Woodall, and you can reach me at [redacted]

On December 14th, [redacted], I received my order of earrings with order #[redacted]. I ordered the gold-look Egyptian earrings, but instead, I received a pair of plain gold-look hoop earrings. Immediately, I contacted Groupon and reached out on live chat. I lodged a complaint that was forwarded to SGS, the vendor. However, to date, I have not received any response on the resolution. I placed my order in good faith, assuming any issues would be resolved satisfactorily. I'm frustrated by the lack of communication and resolution from SGS, despite multiple emails prompting a response within 48 hours. I am seeking either the correct earrings that I ordered or a reimbursement/refund.

I have two Groupons expiring tomorrow, one for furnace cleaning and the other for outside window cleaning. The furnace cleaning merchant mentioned that they no longer work with Groupon due to payment issues. The window cleaning merchant's mailbox has been full for a week. I missed the refund deadline and now seek a full monetary refund, as the problems are caused by Groupon and the merchants. I no longer have faith in Groupon and would like a refund, not Groupon Bucks. For further communication, I can be reached at [redacted]. Thank you.

I purchased a Groupon on Jan 30, [redacted], for a Fireside Therapeutic Massage with Shannon for $85. Throughout the pandemic, Shannon assured me the Groupon would not expire due to Covid. Finally scheduled for November 24, during the 1st massage visit, I mentioned my repaired in-grown toenail to avoid and Shannon said we needed to reschedule. We rescheduled for Jan 12 but I left without a massage after being told to reschedule again. Shannon Lebal later emailed me on Dec 9 stating the appointment was cancelled, refunded my Groupon, and mentioned she's no longer available for massage. Unable to reach her at [redacted] or get a refund to PayPal. Seeking assistance to retrieve the $85, hoping for further communication over the phone. My contact number is [redacted]. Thank you, Scott Bielski.

I would like to report an issue with a Groupon purchase for Fireside Therapeutic Massage with Shannon made on Jan 30, [redacted]. The Groupon number is VS-L23T=75J5-VSZN-GSGJ with Barcode [redacted]3. Despite assurances from Shannon that the voucher would not expire due to the pandemic, I encountered difficulties scheduling appointments and finally had to reschedule to Nov 24. However, the appointment did not go smoothly as Shannon mentioned we had to reschedule again due to a minor issue I disclosed. After another failed attempt on Jan 12, Shannon canceled the appointment on Dec 9 and claimed to have refunded the Groupon, but I have not received the refund in my PayPal account. I have been unable to reach Shannon at the provided phone number [redacted] as it goes to an answering service. I hope to resolve this matter and request a refund of $85. Please contact me at [redacted]. I appreciate your assistance in addressing this concern. Thank you, Scott Bielski.

I am requesting a refund for my order. The company's website indicates you need 8 sessions for the treatment to be effective, so I purchased three packages of three sessions each. The expiration date I received is in April, and the sessions are supposed to be 8 weeks apart according to their website, but the company refuses to honor it. Unfortunately, I lost my job due to the coronavirus today and cannot afford to lose this money as store credit. This situation is very disappointing considering the significant amount of money spent, especially knowing that 8 sessions are required for results. The representative I spoke with was unhelpful, and I no longer feel comfortable patronizing this business. I am hoping for a resolution and a refund. If this issue is resolved, I would consider using Groupon again in the future. Thank you for your attention and happy holidays.

I ordered a Swan Gatsby set of 3, including a microwave, kettle, and toaster. I have only received the microwave so far. I am disappointed and concerned about the missing items. The tracking number for the delivered parcel is JJD00[redacted][redacted] which arrived on 19/12/[redacted] through Yodel. I would appreciate an update on the delivery status of the kettle and toaster.

Hello. I purchased a voucher with order number [redacted]55 for my Mum, but due to Covid, she hasn't felt comfortable dining out. The voucher expires tomorrow, and I was hoping it could be extended like other Groupons. Is there any way to extend the expiry date or receive Groupon credit for future use? Thank you.

Subject: Issues with Groupon Order Dear Customer Service, I am reaching out to express my disappointment with the lack of human assistance I have experienced with Groupon Australia. For the past week, my attempts to resolve my issues were only met with automated responses. On December 23rd, I successfully purchased one photobook as a gift without any complications. However, on December 24th, while trying to buy a second photobook as a present using my smartphone, I encountered multiple problems with the website. Despite several attempts to submit the gift recipient's details, the site froze, resulting in unintentional purchases of four photo album vouchers. Although I managed to secure a refund for one photo album, I am still awaiting refunds for the other three (Order # [redacted]99, Order # [redacted]05, Order # [redacted]31). The absence of a direct contact number has made it challenging to address this matter promptly. If I do not receive a full refund or a response from Groupon promptly, I will escalate this issue to Consumer Affairs. The technical glitch on Groupon's website led to these repeated charges without any notification. As a result, I also encountered difficulties accessing my account, with Groupon even claiming my email was unrecognizable. Inadequate customer service and potential profit from website errors raise concerns about the legitimacy of Groupon's practices. I urge you to address this matter promptly. Thank you. Sincerely, Katrina

Hello, I was browsing your website last night and added items to my cart. I received a notification that my order for [redacted] euros had been placed without my confirmation. My address on file is incorrect, so I am unsure how the order could be delivered. I would like to cancel this order as it was a mistake and was not confirmed by me. Thank you, Cinzia Speziale

After inadvertently clicking on a Groupon popup for photo accessories, I received an email confirming an order for items I did not intend to purchase - a digital thermometer and two sets of 70 photo cards totaling $67.99. The confirmation number for this order is #1[redacted]76-[redacted]. Despite my efforts to seek support on the Groupon website, I only encountered advertisements. I struggled to find a way to reach a live person or initiate a chat. A phone number I found led me to the merchant line instead of Groupon customer service. The email address provided for support also led to an error page. The support experience has been incredibly frustrating due to the lack of assistance available. I want to clarify that I did not intentionally place the mentioned order and do not wish to proceed with it, but resolving this issue has proved to be nearly impossible. Any help would be greatly appreciated.

Ray J. and I purchased Groupon vouchers for a trip to Vietnam and Cambodia scheduled from April 13, [redacted], to May 5, [redacted]. Due to Covid-19, we are unable to travel. The voucher numbers are VS-2XYW-N4XC-3HCK-ZN3G and XAB8E84E4U, as well as VS-LFSN-ZTS9-VJ4P-C26W and PC4CBE5863. We have contacted Hanlong Tours multiple times regarding a refund, but they state the vouchers have been activated and offer only an extension. With no clear end to travel restrictions, we request a refund. Ray D. is battling cancer and cannot travel as advised by his doctor. Since the order was made through Groupon, we seek your assistance in resolving this matter. Thank you, Paul O'Brien.

I would like a refund for my Groupon purchase. The company I bought it from was extremely unprofessional and disrespectful. They ignored all my attempts to contact them through text, email, and phone calls. I made three trips to their location to schedule and adjust an appointment, only to find them absent when I arrived. Despite confirming my appointment after receiving multiple emails and texts, they had double-booked it and gave my slot to another couple. This level of unprofessionalism is unacceptable. I am requesting an immediate refund of $[redacted] for two massages. - LK Email: [redacted] Phone: [redacted] Groupon Order #[redacted] Groupon#VS-KCTG-WT3F-HJH6-6ZHZ

I urgently need to update the bank account for my Groupon $1 monthly payment. I provided the necessary information to transfer the debit from my closed SunTrust bank account to a new account. I reached out via email and phone but faced delays. To my frustration, last month due to Covid, I had to cancel a Groupon, used Groupon Bucks, and was charged $80 to my bank account. Hoping for a prompt resolution.

I recently received an email from Groupon regarding a change in the business I had purchased a voucher for. The original venue closed, and my voucher was reassigned to a different location that doesn't work for me. I am now seeking a refund and would like to speak with a customer service representative. Email: Hello Phaedra, I regret to inform you that the CinéBistro Grove 16 location has permanently closed. Your voucher is now valid at CMX Countryside 12 in Clearwater, FL, or CMX Lakeside 18 in Lakeland, FL. The deal has been updated accordingly. If the new location is inconvenient for you, please reach out to us before the expiration date for assistance. Contact us at www.groupon.com/help at your earliest convenience. Thank you, Groupon Customer Support

I purchased a Groupon deal for USA Vein Clinics for sclerotherapy injections, which expired on February 28, [redacted]. When I contacted Groupon, I was informed that the merchant needed to honor the $[redacted] value or that I would receive a refund in Groupon Bucks. Unfortunately, the refund was never issued. Due to health and COVID-19-related challenges, I was unable to address this sooner. I am a frequent Groupon user and would appreciate your assistance in resolving this issue. Thank you.

I bought a Parker pen on December 17, and I have not yet received it. The order codes are 586v63aqre and 6eqmr54469. This pen was a gift, and I am very dissatisfied and disappointed. I have reached out to the pen outlet but have not received a response. The pen cost £13.99, and this experience has made me hesitant to purchase anything more expensive from Groupon in the future. The payment was deducted on the same day, and it was mentioned that delivery could take up to ten days.

Dear Customer Service, I am Marta Moya Montes, a Groupon user (with the account [redacted]) who redeemed a coupon for a one-year membership at McFit gym for [redacted]€. Due to the Covid pandemic, I was unable to go almost all of the year [redacted] during which I had the membership, so I was unable to make use of it. SECURITY CODE: 9853SD2D29 GROUPON CODE: XEQAR5WRP41 I kindly request if you could please assist me with a refund or credit for an amount that I can use towards other purchases to offset this loss, given the circumstances. I look forward to your response. Thank you very much Best regards

Hello everyone, I'm Dawn Ledger and I recently bought a coupon. I used a Visa gift card with a balance of $51 for the purchase, intending to cover the remaining $20 with another credit card. The transaction seemed to go through, but my Groupon status shows it as pending. Since the total payment needed was $71 and only $51 was deducted from the gift card, I now need to pay the outstanding $20. How can I add this amount to ensure the coupon is processed without any pending status so I can use it?