I purchased a coupon for an excursion in August of this year but I was unable to use it...

GetHuman-mdseymou's Refund My Order issue with Groupon from November 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mdseymou's own words
I purchased a coupon for an excursion in August of this year but I was unable to use it because I did not receive it. I provided an incorrect email address, but on the day we were scheduled to use the coupon I contacted you by phone - from a cruise ship in Alaskan waters at some serious cost to me. The agent indicated that he would work on the issue and I told him that time was short* I provided my phone number and correct email address but I did not receive a return call. It was not until **:** PM on September * that I received an email explaining the confusion about the email address and asking if my issue had been resolved. It had not and since the tour we had booked was on September *nd I paid $*** for another tour while we were in Ketchikan. The Groupon agent had my phone number and we could have easily resolved the issue during our telephone conversation on September *, but they did not respond to me until the tour date had passed.

GetHuman-mdseymou did not yet indicate what Groupon should do to make this right.

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Groupon

Refund My Order issue
Reported by GetHuman-mdseymou
Nov 25th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 65524 others
0 customers following this

Timeline

GetHuman-mdseymou started working on this issue
Nov 25th, 2019 10:18pm

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