In September, I ordered a groupon for a photo session with Elite Photography in Atlanta...

GetHuman3790588's customer service issue with Groupon from October 2019

Help with my Groupon issue
The issue in GetHuman3790588's own words
In September, I ordered a groupon for a photo session with Elite Photography in Atlanta, GA. It expired * days ago. However, on September **, almost a month before the expiration date, I called the phone number to schedule my headshots for work. I spoke with Alonso who said there was no one in the office who could schedule me for my preferred day of the week - Thursday. He stated he would contact a photographer who was not currently in the office and would get back to me. I followed up with a text to the phone number he supplied. No appointment, no contact. I contacted Alonso two more times by text and changed the day of the week to his preferred day of Saturday. No appointment. I gave him specific dates. The only response I received was "OK" with no attempt to schedule. Since these photos are for work and because I have lost a month between the time I first contacted Elite photography and today, and I have tried on * occasions to have them schedule me to no avail, I would like a refund. I do not want to trade this groupon in. At this point, I will hire someone local since time is of the essence. I have never asked for a groupon refund before but this is warranted.

GetHuman3790588 did not yet indicate what Groupon should do to make this right.

How GetHuman3790588 fixed the problem
I requested they call, which they did. I received a refund.
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Groupon

Customer service issue
Reported by GetHuman3790588
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3790588 shared how to fix
Seen by 4 customers so far
Similar issue to 277066 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3790588 started working on this issue
Oct 18th, 2019 8:25pm
GetHuman3790588 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 2:47am

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