Hello,**I purchased flowers through FTD on **-**-**, and requested delivery for...

GetHuman3766498's Refund My Order issue with Groupon from October 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3766498's own words
Hello,**I purchased flowers through FTD on **-**-**, and requested delivery for **-**-** (Order Number: GRPN*******)**Please note the flowers was not received by recipient. I called FTD and they apologized and informed the florist did not pick up, and asked if I can have the flowers deliver the following day. (**-**) They offered an upgrade due to being inconvenienced. I agrred.**Be advised, the flowers did not arrive today, as agreed. I called FTD to ask the reason and they could not provide me with one, they just apologized again, and stated it could be delivered the next day. I did not agree, informed them of their terrible service, unacceptable and unprofessional. I then requested a full refund. FTD informed me to complete my refund, I need to contact Groupon, as well. I am hereby notifying Groupon that I cancelled my order and requesting a full refund credited back to my card. **Light of My Life Order No: *******-* Fulfilled by FTD*Item Cost * $**.** * * Discounts Applied * ($**.**) * * Shipping*Service Fee * $**.** * * Tax * $*.** * * Total Charge**I received a cancellation email from FTD at *:** pm:* *At your request, your order has been cancelled and a full refund in the amount of $**.** has been issued. **Please be advised that, although we have processed your refund immediately, some banking institutions may take *-** business days to post this credit to your account. **We hope you'll give us the opportunity to assist you in the future. Please feel free to contact us if we can be of any further assistance. **Sincerely, *Cassy**Again, I am notifying Groupon because I was advised by FTD.**Your attention to this matter is greatly appreciated.**Respectfully,**Da-Keesha Minatee

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Groupon

Refund My Order issue
Reported by GetHuman3766498
Oct 15th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 275154 others
0 customers following this

Timeline

GetHuman3766498 started working on this issue
Oct 15th, 2019 2:04am

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