Groupon Customer Service Issues

Hello everyone, I recently purchased a Groupon voucher for a photoshoot with Delnaz Photography. Unfortunately, when I tried to contact them using the phone number provided on their website, I was unable to reach anyone after numerous attempts. I left voicemails and texts but received no response, causing me to miss out on booking a photoshoot for my daughter's birthday and other special occasions. I decided to visit the address listed on their website, where I met Delnaz herself. She explained that the number belonged to her husband, who isn't always available to answer calls. I found this lack of professionalism disappointing. Despite my disappointment, I am now scheduled for appointments on days that don't work for me due to work and school commitments. As my voucher expires on September 10th, I would like to return it due to my unsatisfactory experience with this photographer. Your assistance in this matter would be greatly appreciated. Thank you.

I am awaiting a response from Groupon regarding a travel Groupon purchase mishap. I was inquiring about the cost through the Groupon app for my son, but it seemed to have been unintentionally purchased when I tried to view the total. Despite attempting to cancel immediately and contact Groupon, I was unsuccessful in reaching them. I had an interaction with Sam Kelwin in the chat, regarding Ticket ID #[redacted][redacted]4, who assured me it would be addressed. Unfortunately, I have not been able to connect with Groupon since. The hotel has confirmed they can cancel the reservation once contacted by Groupon. With the reservation for tomorrow, I am concerned it won't be canceled in time. Given my recent unemployment, I cannot afford this expense. I have been a faithful Groupon customer for years and recommended it to many. I kindly request Groupon to expedite the cancellation to prevent any financial issues. Thank you, Deb Reavis.

Hello, I purchased a Groupon for two to dine at Angus Grill Brazilian Churrascaria in Houston. Unfortunately, upon arrival, we were seated at a table in poor condition with leftover items on it. The service was lacking, the meat took a long time to arrive, and not all options were provided. The food quality was average, and the salad bar was disappointing. The staff seemed disinterested and the overall experience was a letdown. We were surprised by the additional charges for drinks and an automatic tip was included. This was meant to be a birthday dinner but turned out to be the worst experience. I intend to request a refund and will be contacting the management to address this issue. Thank you for understanding.

I purchased a Groupon for a massage on 08/10/19, intending to use it at one of the two available locations on 08/12/19. The Breckenridge location was fully booked until [redacted], and the Hurstbourne location required an additional $15 payment to book for an appointment in October. When I contacted the company's headquarters on 08/23/19 to complain about the advance booking issue, they offered me an immediate appointment with a new therapist named Lena. After agreeing to this, I asked for confirmation that my previous appointment with Jason was canceled, but did not receive a callback from the headquarters. I left a message for Jason to cancel, and also requested a refund for the $15 booking fee. Despite promises, Jason did not return my call. I eventually scheduled an appointment with Lena for 09/02/19, but encountered problems trying to book it online without prepayment. The overall experience has left me frustrated and out of pocket for $37 in total. All I am seeking now is a refund. Thank you for any assistance you can provide.

Dear Groupon, I am reaching out for the second time about an issue with my order. Although I can access my voucher through the link in the email, I am unable to sign in to my account as it states it doesn't exist despite using the same email address ([redacted]) to make the purchase. Initially, I bought two 3-day boarding passes, which I later exchanged through customer support for a 7-day pass as advised due to limitations at the boarding place. However, upon checking, it shows the 7-day pass as "redeemed," even though I have not done so. I will attempt to contact customer service tomorrow, as there was no response today, presumably due to the holiday. I am frustrated by these ongoing issues, especially after spending an hour resolving a previous problem. I find it perplexing that my account is unrecognized given that I have confirmation emails linked to that email address. Please contact me at [redacted].

I would like to request a refund for a Groupon purchase I made for Stretch Science with the following details: Order #: [redacted] Purchase Date: Wednesday, Aug 7, [redacted] Status: Expires On Dec 5, [redacted] Expires: Thursday, Dec 5, [redacted] Qty: 1 I had an appointment scheduled for Aug 21, but the service provider canceled via text just 3 hours before. Despite trying to reach him via phone and text, I did not receive any response. After he mentioned rescheduling, I tried to contact him again on the 28th at 1:30 pm, but received no reply. When I showed up for the scheduled time on the 28th, no one was there, and my attempts to reach him via phone and text went unanswered. I am requesting a refund due to the unprofessionalism displayed by this establishment when dealing with Groupon customers. Thank you.

I recently bought a membership at Sam's Club through a Groupon deal. I visited the store on August 11th to activate the account, but my vouchers were not added to my membership. I also made the required $25 purchase at samsclub.com but did not receive the $25 eGift card. My redemption code is B3UF4JY1KRR9, and my membership number is [redacted][redacted]. The free items I should get with the Groupon deal are missing. Sam's Club confirmed that everything was set up correctly and advised me to contact Groupon for assistance. How can I resolve this issue to receive my eGift card and the items included in the membership package? My name is Angelina H., email- [redacted]

I have encountered issues with two Groupons I bought from hairstylist Donna Towne at Hair Devotion on March 19, [redacted]. Following her service on May 3rd, she refused to honor my vouchers, despite my payment of $51 for each. Disappointed by her rudeness and unprofessional behavior, I had to pay out of pocket. When I attempted to reschedule today to use my prepaid vouchers, she advised me to seek a refund from Groupon instead of honoring my vouchers. This has left me no choice but to request a refund of $[redacted] to my card ending in [redacted] as my vouchers have now expired due to her refusal to accept them. I no longer wish to return to her salon and am seeking assistance to obtain a refund for this unfortunate experience, as I now have to find an alternative salon for an upcoming family wedding.

The merchant at Eastern Wisdom Acupuncture Center has refused to provide the services I purchased, falsely claiming that it's illegal without my driver's license number. Despite explaining that this requirement goes against HIPAA regulations regarding the minimum necessary standard for protected health information, the representatives insisted on their stance. I had already prepaid for the services and there was no risk of non-payment, all I am seeking is a refund of the $36 paid. It is important for this merchant to understand the laws to prevent similar incidents from happening to other customers in the future.

Subject: Issue with Groupon Order #1[redacted]85-[redacted] Dear Customer Service, I am reaching out regarding an order my wife, Jessica, attempted to cancel but was unable to. Despite our efforts, the order for the Bamboo Luxury Chevron Embossed 4-Piece Sheet Set, Premium Collection Ultra-Soft Modern Duvet Cover, All Season Down Alternative Comforter, and Sealy Response Premium 14" Mattress Set was still processed. We received a message from customer support stating the order cannot be cancelled as it is already in transit. However, we want to reiterate that we do not wish to proceed with this purchase. We are now disputing the charge with our Visa card provider to avoid receipt of the items. For further assistance, please contact Jessica whose contact information is available in your records. It is essential to confirm the cancellation of the order promptly as we have no intention of accepting the delivery. Your cooperation in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely, David Maltese

I mistakenly ordered multiple Armoire light mirrors using the wrong credit card, which also had a laptop lap desk from a previous order added. I promptly cancelled all incorrect orders and placed a new one. I want to ensure the cancelled orders were processed correctly and that I won't be charged for them. I also need confirmation that the new order is in progress. My original order number is [redacted] with a mirror price of $99.15, but the email confirmation shows a different order number as [redacted]. I want to be charged only for one Armoire light mirror on the card ending in [redacted] and not on the card ending in [redacted] for the cancelled items.

I mistakenly ordered multiple Armoire light mirrors and a laptop lap desk was added from a past order. I promptly cancelled all erroneous orders and placed a new one. I need to verify that the incorrect orders were indeed cancelled and won't be charged. Also, I want to ensure the new order is processed. My original order number is [redacted], with an Armoire mirror priced at $99.15, but my email shows a different order number. To clarify, I should only be charged for one Armoire light mirror under card ending in [redacted]. The other cancelled items should not be charged to card ending in [redacted].

I recently purchased a tracksuit from Angerella Nice and received it a couple of days ago. After reaching out to their customer service team to address my concerns, I highlighted two main issues: the size sent was not XL as ordered, and the overall quality of the product was disappointing. The sizing discrepancy is quite substantial, as the men's tracksuit received would barely fit me, a 125lb, 5'4" woman, despite it being intended for my grandson who is a 5'8", 190lb young man. The response I received to my email was quite dismissive, suggesting it was a "big sales" item and implying there is no quality issue that warrants a return, citing Groupon rules. However, given the poor quality and incorrect sizing, along with the unprofessional packaging and unpleasant odor of the item, I am very unsatisfied with this purchase. While I have been a frequent shopper on your site, this experience has left me disappointed, and I am now seeking a refund for this unsatisfactory transaction.

I would like to request a refund for the vouchers we accidentally purchased last night. Unfortunately, we are unable to open the vouchers due to technical issues with your system. The details of the purchase are as follows: Offer: Sitewide Sale Groupon Bucks: $0.00 Deal Description: - 8-Day Salerno and Rome Vacation with Hotels and Air from Great Value Vacations - Price is per Person, Based on Two Guests per Room - Purchased on Sep 3, [redacted] I am willing to provide our credit card information for the refund process. Please contact me at [redacted]. Thank you. - Karen and Paul Howard

I have an old account linked to an outdated email address that I needed to retrieve a password from, but that account is closed now. Despite this, I managed to accidentally purchase two tickets to an event under this old account. I am unable to update the email to my current one: [redacted] I'm currently residing at [redacted] N. Safari St. Palm Springs, CA [redacted]. A few years ago, someone attempted to assist in resolving this issue, but it remains unresolved. If anyone can help me with this matter, I would greatly appreciate it. Thank you.

I am seeking a refund for the "Check My Body Health" Groupon due to the inaccurate test results. It feels like there may have been a mix-up with my hair samples. I reached out to the company expressing my dissatisfaction, and they redirected me to contact Groupon for a refund, citing their policy of refunding unsatisfied customers. - J. Stone - [redacted] Kay Avenue, Chesapeake, VA [redacted] - Email: [redacted]

Hello, I am having difficulty accessing my account due to repeated error messages (both "error [redacted]" and "error [redacted]"). Despite multiple attempts, I cannot log in successfully. Yesterday, when the website was inaccessible, I tried to purchase a Groupon through the app. However, after encountering technical issues with the page loading, I inadvertently ended up with two purchases on my account. One of these charges was applied to the wrong credit card, totaling $80. I have been unsuccessful in reaching customer support via phone, the website, or chat due to continuous errors prohibiting page access. I am frustrated by this situation, as I am eager to return one of the duplicate purchases, but I am encountering obstacles. The site glitch that caused the double purchase has put me at risk of missing the refund deadline. I would appreciate assistance in resolving this matter promptly. Furthermore, I would like to return one of the purchases related to the "paint night at La Gringa Bar and Grill" order while keeping the other. Your support in this issue would be greatly appreciated. Kind regards, Shayna

It has been more than 48 hours, and I have not received a call to resolve my order. I kindly request a prompt response by contacting me at [redacted]. My order number is [redacted], [redacted], and O57559. If I do not receive a call, I may decide not to use your services again because of the lack of response to my emails and the absence of live customer support to address the issue. It is important to me that someone takes care of this matter, as it pertains to a gift order that was not received by the intended recipient's email. I have sent three emails requesting to change the email address on the gift order to [redacted], and I am awaiting confirmation of this change via email at [redacted] Your immediate attention to this issue is greatly appreciated. Thank you, Shaleen.

I visited Foot Station today for a service I purchased on Groupon. My appointment was moved from 11:30 to 12, which was fine. Arriving early, I gave the front desk my Groupon code, waited for 15 minutes until I inquired about a refund. Initially, they said no due to the scan but later suggested I contact Groupon for a voucher. The manager mentioned Groupon would confirm with him about my service. While speaking to the manager, the person meant to give me the massage arrived, causing confusion about the delay. The staff claimed he was preparing for my massage, which seemed misleading based on the situation.

Hello, I purchased a parasailing package for two in Kings Beach, CA, with a voucher that must be used before September 15th. I was informed that this week marks the location's last week of operation and that I could exchange my unused voucher. I initially bought this package to enjoy the experience. Therefore, I kindly request a refund or the option to exchange the voucher for something of equal or greater value. Losing this amount of money without anything in return would be difficult for me. Could you please provide a live customer service representative for me to speak to before my Payment and Voucher expire? Thank you in advance. Treva S., contactable at [redacted]. I hope to receive a prompt response. I apologize for any inconvenience caused.