Package update issue! I ordered a beautiful diamond ring in through the Groupon app las...

GetHuman3486878's customer service issue with Groupon from August 2019

Help with my Groupon issue
The issue in GetHuman3486878's own words
Package update issue! I ordered a beautiful diamond ring in through the Groupon app last Sunday, August **. *I received an email the following day stating that my order was preparing to ship, and it’s in transit and would be arriving by Tuesday, August **.*Since the ** of this month, I have not received any more updates. Can someone please explain what is going on? This is very upsetting to me and my boyfriend! If the ring does not arrive tomorrow as excepted, I will ask for a refund and never, ever order another piece of jewelry from Groupon ever again!!!!

GetHuman3486878 did not yet indicate what Groupon should do to make this right.

How GetHuman3486878 fixed the problem
I called FedEx and spoke to a representative who was very helpful and professional, the representative was able to help me find the location as to where my package currently is - it will be arriving this coming Friday. Woohoo!
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Customer service issue
Reported by GetHuman3486878
Aug 26th, 2019 - 2 years ago
Fixed
GetHuman3486878 shared how to fix
Seen by 10 customers so far
Similar issue to 255852 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3486878 started working on this issue
Aug 26th, 2019 9:35pm
GetHuman3486878 indicated the issue is not fixed yet.
Aug 27th, 2019 1:55am
GetHuman3486878 indicated the issue is not fixed yet.
Aug 27th, 2019 1:56am
GetHuman3486878 indicated the issue is not fixed yet.
Aug 27th, 2019 1:57am
GetHuman3486878 indicated the issue is not fixed yet.
Aug 27th, 2019 3:55pm
GetHuman3486878 confirmed the issue is fixed. Hooray!
Aug 27th, 2019 10:19pm
GetHuman3486878 confirmed the issue is fixed. Hooray!
Aug 27th, 2019 11:18pm

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