Hello! I tried to buy * tickets to see Chris Brown this morning. And after I made my pu...

GetHuman-chunkypr's Refund My Order issue with Groupon from June 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-chunkypr's own words
Hello! I tried to buy * tickets to see Chris Brown this morning. And after I made my purchase, saw my groupons and saw the concert listed, I logged off. A few minutes after I get an email saying there’s been an issue with my payment. So I rush to order them again because I do not want to miss this. And tickets on all other concert ticket websites are going up and up in prices. So I tried to purchase again and this pop up kept showing up on my phone saying oops there’s been an issue with the site. Again, I do not want to miss this so I continued to try. I tried on my laptop and the same message in a white little box telling me oops there’s been an issue with the site. Nothing was ever confirmed. So I tried again on my phone and I was able to complete my purchase. But I’m waiting to see if it pops up under my groupons list, which I wasn’t seeing pop up and made me nervous because I’m trying to save some money on your site that they’re selling out through out the other sites.. my issue is, I see the first ordered that had an issue with my card and it says refunded at the bottom.. but there’s * tickets under my groupons. I didn’t authorize *, I have been trying to purchase *. I don’t know if I have them for sure or not. Because I’m scared there’s going to be another issue with my card. I know there’s money, so there shouldn’t be any problems with that. And I do not want * tickets, I just want *. I’ve been trying to reach someone on the phone and I’ve tried different numbers and no luck. I just want to make sure that I do have my * tickets secured and that I was not over charged. I do not need * tickets. I just need *. I did not authorize for the order to be duplicated. I just want to make sure I got my * tickets and I did not get over charged. Please let me know!! I do not want to miss out this event.

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Groupon

Refund My Order issue
Reported by GetHuman-chunkypr
Jun 15th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 223248 others
0 customers following this

Timeline

GetHuman-chunkypr started working on this issue
Jun 15th, 2019 3:51pm