Hi *I brought a groupon voucher for a * night stay in superior double room for * with b...
GetHuman2325042's customer service issue with Groupon from February 2019
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The issue in GetHuman2325042's own words
Hi *I brought a groupon voucher for a * night stay in superior double room for * with breakfast, dinner, cream tea and spa access and treatment at new bath hotel & spa. The voucher expires on **th April. I contacted the hotel to book and was informed they have no availability on either a Friday or Sunday so after discussing dates I was in the process of booking a Thursday and was told they do not have a lift and hotel was not disabled friendly as it is a listed building. This voucher is a gift for my mum and she is disabled and requires a wheelchair and therefore would not be suitable. I would therefore like a refund or a similar deal at a hotel which has disabled facilities. It would be good if you could advertise if the hotels are disabled friendly on the deals so I know for future. If you already do this could you please let me know where to look as I did not spot this. *Many Thanks,*Bianca
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