I purchased a CanvasOnSale Four **x**" Canvas Prints Groupon Number LG-HM*B-*F*Z-*BL*-F...

GetHuman-markwoo's customer service issue with Groupon from February 2019

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The issue in GetHuman-markwoo's own words
I purchased a CanvasOnSale Four **x**" Canvas Prints Groupon Number LG-HM*B-*F*Z-*BL*-F*FH*shipping of $**.** US included. The fine print states that "shipping will be extra for Canada for both shipping included and excluded versions". This implies that for shipping included version I must pay extra to ship to Canada above the $**.** included in the groupon. When I placed the order to ship to Canada I was charged $**.** extra, which is the regular shipping fee for groupons without shipping option. There was no way to incorporate the $**.** that I had already paid for into my CanvasOnSale order number US*A**********. I spoke with several people at COS who apologized saying it was not possible and said I must contact Groupon. Since the shipping value of $**.**US could not be applied I am requesting a refund please for this amount. I love Groupons and Canvas on Sale and hope this matter can be solved.

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Groupon

Customer service issue
Reported by GetHuman-markwoo
Feb 21st, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 164786 others
0 customers following this

Timeline

GetHuman-markwoo started working on this issue
Feb 21st, 2019 4:16pm

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