I just had a very negative experience with live chat support. I had received a notifica...

GetHuman2093480's customer service issue with Groupon from February 2019

2 views | 153595 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman2093480's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2093480 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2093480 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2093480's own words
I just had a very negative experience with live chat support. I had received a notification from the Groupon App saying "Just for you! Receive $** off in the app when you buy one deal of $** or more! Today only!" I wanted to make sure that the $** would be applied to my purchase and not credit to be used later. When I asked support they asked for a screenshot of the notification and I sent it. They then said that yes it would be $** off my purchase. I was skeptical and asked again if I needed a code or something to get the $** off because the purchase page still showed $**. They assured me it would work and said to purchase the Groupon deal for the $** off. I did so and was charged $**. When I went back to live chat they said they could not apply promotional codes to transactions after completion and credited me $** to my account to be used in the next *** days. I asked to speak with a manager. The manager restated the same thing. I said I would like either a $** refund or a full refund and to just return the purchased Groupon I had been tricked into purchasing, and at this time the manager terminated live chat. I have both screenshots and a transcript of the conversation. I want a full refund of the $** Groupon for The Carousel purchased February *, ****.

GetHuman2093480 did not yet indicate what Groupon should do to make this right.

How GetHuman2093480 fixed the problem

We are waiting for GetHuman2093480 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Groupon customer problems.
How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2093480 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman2093480
Feb 1st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 153595 others
0 customers following this

Timeline

GetHuman2093480 started working on this issue
Feb 1st, 2019 7:23pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies