I just had a very negative experience with live chat support. I had received a notifica...
GetHuman2093480's customer service issue with Groupon from February 2019
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2093480's own words
I just had a very negative experience with live chat support. I had received a notification from the Groupon App saying "Just for you! Receive $** off in the app when you buy one deal of $** or more! Today only!" I wanted to make sure that the $** would be applied to my purchase and not credit to be used later. When I asked support they asked for a screenshot of the notification and I sent it. They then said that yes it would be $** off my purchase. I was skeptical and asked again if I needed a code or something to get the $** off because the purchase page still showed $**. They assured me it would work and said to purchase the Groupon deal for the $** off. I did so and was charged $**. When I went back to live chat they said they could not apply promotional codes to transactions after completion and credited me $** to my account to be used in the next *** days. I asked to speak with a manager. The manager restated the same thing. I said I would like either a $** refund or a full refund and to just return the purchased Groupon I had been tricked into purchasing, and at this time the manager terminated live chat. I have both screenshots and a transcript of the conversation. I want a full refund of the $** Groupon for The Carousel purchased February *, ****.
GetHuman2093480 did not yet indicate what Groupon should do to make this right.
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